Diana Latella

Unfortunately, the last service rendered was inappropriate. It has something to do with my 2023 Lincoln Nautilus which until now remained unresolved.I was told by technician and service advisor inappropriate. It has something to do with my 2023 Lincoln Nautilus which until now remained unresolved.I was told by technician and service advisor that GPS antena needed to be replaced.I complained I wasn't getting correct Navigation.i was told Antenna needs to be changed and order was placed on Feb.12,2026.Apparently, up to this date, there was no follow-up, no calls from John, the service advisor so, until now the issue was not resolved.I just hope proper action should be done very soon.Would that take 2 months to deliver the parts or was it due to negligence of your Service Advisor who took responsibility of the order.Need explanation and Solution to this problem.GPS is utmost important to us especially long driving. I Am looking forward for the consideration of this message.and proper solution of this problem. YOLANDA R.CRUZ 646-416-1450. More

by Yolanda R.Cruz Verified Customer Verified Customer

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Very helpful and knowledgeable. John, addressed all of my concerns and took care of everything. Great job! John, addressed all of my concerns and took care of everything. Great job! More

by gheraldi Verified Customer Verified Customer

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The service department is great! They are knowledgeable and treat everyone like family. I would highly recommend them to everyone They are knowledgeable and treat everyone like family. I would highly recommend them to everyone More

by Romer4 Verified Customer Verified Customer

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They provided excellent service and my car was completed in excellent timing. Highly recommend! Great dealership! in excellent timing. Highly recommend! Great dealership! More

by mhayes123 Verified Customer Verified Customer

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Joe was very helpful and very professional. I couldn’t ask for a better guy to help me out. I couldn’t ask for a better guy to help me out. More

by commercialtopnotch Verified Customer Verified Customer

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We have been dealing with Dana Ford Lincoln for about 25 years and they have done all they can to make sure we drove off satisfied in a new vehicle. That are great people to deal with. years and they have done all they can to make sure we drove off satisfied in a new vehicle. That are great people to deal with. More

by tony54gto Verified Customer Verified Customer

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Very professional and competent work was done in a timely manner S A Am L manner S A Am L More

by Wdross Verified Customer Verified Customer

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Dana Ford service addressed all of my concerns and repaired my truck flawlessly. They are efficient polite and returned my vehicle in a reasonable amount of time. repaired my truck flawlessly. They are efficient polite and returned my vehicle in a reasonable amount of time. More

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Very good service , very satisfied with customer service and the knowledge of care! I like deal with ford. Thank you! and the knowledge of care! I like deal with ford. Thank you! More

by augjr Verified Customer Verified Customer

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Awesome service team took care of my vehicle in a timely fashion very professional even got my vehicle washed for me definitely recommend fashion very professional even got my vehicle washed for me definitely recommend More

by jcr463 Verified Customer Verified Customer

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