Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.8
113 Reviews
4.8

113 Reviews

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113 Reviews of Derrick Phillips

September 28, 2025

Dealership Rating
Employee Rating

Hyundai did a great job evaluating my suspension issue and changed my shocks for a very reasonable price. Mr. Moien was awesome and went above and beyond to help resolve our truck issue. I am very pleased More

by RDYESS0487
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

September 27, 2025

Dealership Rating
Employee Rating

I always have a wonderful experience from start to finish when I have my vehicles serviced at Southern Hyundai Newport News. Derrick and his staff go out of their way to make sure I receive the best service More

by leslieb0812
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Bradford

September 25, 2025

Dealership Rating
Employee Rating

Mr. Phillips (Service Mgr.)made the difference. By Jeff Moire's service. the rating would have been a ONE!!! Further correspondence from him has only made it worse! More

by Doc B
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: jeffrey moien

September 19, 2025

Dealership Rating
Employee Rating

My experiences with Southern have been nothing but great. Thanks Southern Hyundai. Sincerely Barbara Lankford More

by barbaralankford21
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Chris House, jeffrey moien , Shayne and Justin

September 16, 2025

Dealership Rating
Employee Rating

Southern Hyundai Newport News always delivers top-notch service. Jeff is outstanding, knowledgeable, attentive, and trustworthy. I won’t take my 2024 Tucson anywhere else! More

by Jackson Risinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernesto Rosado, jeffrey moien

September 13, 2025

Dealership Rating
Employee Rating

Very helpful in complying with all of my vehicle needs in a very attentive manner. More

by clamar225
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ernesto Rosado

September 05, 2025

Dealership Rating
Employee Rating

Last two visit I had a pleasant experience. Service dept men are becoming a bit more welcoming and pleasant More

by SFWILLIA39
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

August 28, 2025

Dealership Rating
Employee Rating

We were able to get our car in for an oil change without an appointment, had to leave it there for awhile but it was done in a great timing. Thanks for a job well done! More

by ray_zeigler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 17, 2025

Dealership Rating
Employee Rating

I. have been getting my car serviced at this dealership for many years. Prior to my last service at the dealership, the service had been previously very good. More

by RICK92518
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: William Conrad, jeffrey moien

Aug 19, 2025

Southern Hyundai Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 17, 2025

Dealership Rating
Employee Rating

Always fast, friendly, and professional service. I appreciate the short wait time and Saturday availability. More

by andrewnumber1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ernesto Rosado, jeffrey moien

Aug 19, 2025

Southern Hyundai Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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