Derrick Phillips
Derrick Phillips at Southern Hyundai Newport News

Derrick Phillips

Service Manager

Southern Hyundai Newport News

12872 Jefferson Avenue
Newport News, VA 23608

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4.8
103 Reviews
4.8

103 Reviews

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103 Reviews of Derrick Phillips

August 12, 2025

Dealership Rating
Employee Rating

Excellent Customer Service. They replaced my 2013 Sonata engine and gave me a loaner. Highly Recommend team. More

by echo1pmd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Southern Hyundai Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

July 31, 2025

Dealership Rating
Employee Rating

The worst customer service care ever 4 hours for a oil change & inspection is just ridiculous. More

by jim.nelson103010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carter Hartley, Keith McCullers

July 29, 2025

Dealership Rating
Employee Rating

Amazing service, very diligent, and prompt. Jeff always takes great care of me and does a great job. More

by Jackson Risinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

July 28, 2025

Dealership Rating
Employee Rating

Jeff a the entire service department is great and very accommodating. I would highly recommend bringing a vehicle into them as they have taken such excellent care of mine. More

by Brian W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 24, 2025

Dealership Rating
Employee Rating

Courteous and professional and Courteous and professional Courteous and professional Courteous and professional Courteous and professional More

by 4mcdades1996
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry fowler

July 19, 2025

Dealership Rating
Employee Rating

Service okay but notice right side black molding popped out looks like it happened from lift under chair from oil change. More

by MALCOLM68GO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Can't remember

July 19, 2025

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Jeff M is a life saver! He got me in and out in a couple hours after I dropped off my car with no notice nor appointment because it started to smoke like crazy on my way to More

by Eddiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: jeffrey moien

July 03, 2025

Dealership Rating
Employee Rating

Always great professional caring service! They know me, but most important they know my car! More

by MATHER30R88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Southern Hyundai Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 01, 2025

Dealership Rating
Employee Rating

I had a minor issue and the manager, Derrick, responded like you want service managers to respond. Let’s face it. When we buy a car, we “date” the sales person but we are married to the service team. I More

by jsjcdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 27, 2025

Dealership Rating
Employee Rating

Joel the salesman was terrific he spent time showing me how to operate the controls and set up my phone and Bluetooth for me would highly recommend good experience More

by mattball123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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