Derrick Dow | Page 23

Derrick will work his tale off to make / keep you happy. Excellent customer service skills, well spoken and on his game. I would encourage you to look him up if you are buying. Austin was tagged in my re Excellent customer service skills, well spoken and on his game. I would encourage you to look him up if you are buying. Austin was tagged in my review as he was outside putting ice melt down and cleaning off vehicles while everyone worked with new buyers. :-) More

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I recently purchased my first Kia after driving Honda‘s for the last 20 years. The new look of the 2021 K5 GT line definitely got my attention. I never thought I would be a Kia owner but decided to look at for the last 20 years. The new look of the 2021 K5 GT line definitely got my attention. I never thought I would be a Kia owner but decided to look at the vehicle and test drive it. I only wanted the new vehicle if I could get the wolf gray with red leather interior. Oaks had two in inventory so I filled out a credit app online and submitted it. The next morning I received a call from a very respectful and educated sales representative named Derrick. I provided Derrick with the stock number of the vehicle that I had decided on and ask him to start working on the deal. In short, I spent about 15 minutes on the phone talking with Derrick about specifics and he advised he would call when the vehicle was ready for delivery. A short time later I received a call that the car had been cleaned and fueled and was ready for pick up. Once I arrived at the dealership, Derrick met me at the front door area. I spent maybe 25 minutes signing some paperwork and waiting on official documents and I was out the door driving my new K5. The entire team at Oaks was all about providing top notch no drama customer satisfaction. I had some questions about the vehicle and optional accessories and worked with Scott in parts department. Again received amazing customer service. Thanks for a GREAT new vehicle purchase experience!! More

by ddbkc913 Verified Customer Verified Customer

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We found our car online and flew from Alabama to pick it up. They were great to work with prior to making the trip. We were able to take care of nearly everything via text or email so all we had to do when up. They were great to work with prior to making the trip. We were able to take care of nearly everything via text or email so all we had to do when we arrived was close the deal. They even picked us up from the airport in the vehicle. We highly recommend this dealership! They were very nice and easy to work with! More

by julieanngray1 Verified Customer Verified Customer

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Best car buying experience we’ve ever had! Derrick was fantastic! We found their price to beat other dealers by several $$$! We love our new vehicle!! fantastic! We found their price to beat other dealers by several $$$! We love our new vehicle!! More

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Derrick was very friendly and provided me with great customer service if I ever buy another Kia I will look forward to working with him again, on the other hand I forgot who I spoke to in the finance de customer service if I ever buy another Kia I will look forward to working with him again, on the other hand I forgot who I spoke to in the finance department but they weren’t really helping the situation in trying to give me a good a deal overall I got the vehicle I wanted but not necessarily at the price I wanted or needed it to be at. I feel as if the financiers could have put forth an extra effort to attempt to sale me a vehicle instead of letting lemme leave and come back one hour later. More

by marcial2116 Verified Customer Verified Customer

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Always a pleasure doing business with Kia Oaks! Straight forward, no hassle and amazing customer service. There is no dealer in my opinion that can complete with them. forward, no hassle and amazing customer service. There is no dealer in my opinion that can complete with them. More

by Iowa sky Verified Customer Verified Customer

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Colin was so precise with the paperwork and such a great help with clarification! I would also like to thank Derrick for being knowledgeable and always on it when I needed assistance. I LOVE MY NEW K5!!! help with clarification! I would also like to thank Derrick for being knowledgeable and always on it when I needed assistance. I LOVE MY NEW K5!!! More

by Gabriel G Verified Customer Verified Customer

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I'm disappointed when I took my Selto in to be service. The car is only 3 months old but there is a noise in the back rear that is very noticeable . I was told nothing was heard. I also had concerns of The car is only 3 months old but there is a noise in the back rear that is very noticeable . I was told nothing was heard. I also had concerns of the horrible gas mileage I'm getting. I was told that would take months so nothing was done. More

by ldumsky Verified Customer Verified Customer

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Oakes was so helpful throughout the entire process. They focused on making sure the car was the right fit, not just a sale. I love my new Seltos! focused on making sure the car was the right fit, not just a sale. I love my new Seltos! More

by mackenzie Verified Customer Verified Customer

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Great experience for a first time car buyer! The staff was awesome and helpful with working with me over the phone and in person! Highly recommended! was awesome and helpful with working with me over the phone and in person! Highly recommended! More

by tatum.branson Verified Customer Verified Customer

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