Derek Witman | Page 49

Friendly environment, to the point and a clean location. I was satisfied with the service. Thanks to Kae my needs were met. Again thank you I was satisfied with the service. Thanks to Kae my needs were met. Again thank you More

by MISSSTELLA72 Verified Customer Verified Customer

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I was a new loyal customer, leasing from them for 6 consecutive years. The entire time I was leasing, they provided excellent service. However, at the end of my last lease I decided to buyout the vehic consecutive years. The entire time I was leasing, they provided excellent service. However, at the end of my last lease I decided to buyout the vehicle. The sales team, management, and the service department clearly had bad communication. I barely had 27k miles on my 2018 C-Class 300 and they tried to charge me $1800 for all new tires to get it pre-certified, but the sales Rep stated, prior, that I should have no issues with getting it pre-certified so my husband put $1000 down to solidify the Used Pre-Certified Deal they were advertising, as part of my $3k buy-outdown payment. Once they told me about the tires I opted out of getting it pre-certified and requested a refund for the down payment, which the sales rep stated was 100% refundable. Once I requested the refund, they called me and stated now they could pre-certify it at no cost!!! This showed me, that this could have been the outcome initially, so No thank you and I requested the refund. They gave my husband such a hard time with refunding his money. We called 3x, spoke with managers, each time, and no refund was issued. Then when they finally said they would refund the money they tried to charge us $280 for a car diagnostic. We were never informed about a charge to determine if the vehicle could be pre-certified. On top of this, they denied me credit to finance the vehicle that I had already leased for 3 years. I explained to the sales rep in the very beginning that my credit had dropped since I leased the first two vehicles but I have never been late with payments to MB. I explained I was in a credit repair program. However my husband, who’s credit is top tier would have no problem co-signing or purchasing the car for me. Instead of making that an option, if I was denied, they never even attempted to contact to try and work something out. My credit has since, in 2 months, increased 32 points. Nevertheless, we are giving the lease back today, and I was approved to finance a beautiful Audi A6, same year as the MB I was going to purchase. How can Audi approve but MB wouldn’t? Initially, my husband swore we would only be purchasing MB, however, he now swears, after this back and forth, that I am banned from purchasing from this location if I ever want another MB. But honestly I am in LOVE with my red Audi A6 and I think I maybe switching over completely. More

by JALENEBRISTER Verified Customer Verified Customer

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Everyone and I mean EVERYONE at Fort Washington Mercedes Benz has show the upmost professionalism and courtesy go out of their way to accommodate you than any dealer a company I’ve ever dealt with. Benz has show the upmost professionalism and courtesy go out of their way to accommodate you than any dealer a company I’ve ever dealt with. More

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Devan was great and so was the guys in the back kept me informed greatly satisfied couldn’t be more satisfied with the service it’s always excellent informed greatly satisfied couldn’t be more satisfied with the service it’s always excellent More

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Such a great experience. The entire team was so easy to work with. Quick answers and service and everything was done with a smile under their mask. work with. Quick answers and service and everything was done with a smile under their mask. More

by AMYPERRELLO Verified Customer Verified Customer

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Extremely disappointed with my first Mercedes purchase. Had much higher expectations and would not return to this dealership. Love the car though but not the purchase. Had much higher expectations and would not return to this dealership. Love the car though but not the purchase. More

by SLYGAT Verified Customer Verified Customer

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Poor service. My vehicle issue still have not been addressed and rectified after being at the shop several times since December. Please explain why service has not rectified the issue? addressed and rectified after being at the shop several times since December. Please explain why service has not rectified the issue? More

by ANGIE2231 Verified Customer Verified Customer

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Great customer service! The people are friendly. Drop off is efficient. The facility is clean. Derrick Witman is very knowledgeable and courteous. All in all a good experience. is efficient. The facility is clean. Derrick Witman is very knowledgeable and courteous. All in all a good experience. More

by FNOVAK0 Verified Customer Verified Customer

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Great service. The problem was identified and resolved in a timely fashion. Mercedes Benz in Fort Washington has always been very attentive to our needs. I’ve been a customer for 13 years. a timely fashion. Mercedes Benz in Fort Washington has always been very attentive to our needs. I’ve been a customer for 13 years. More

by GRGARVIN Verified Customer Verified Customer

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Our need for replacing our GLK350 were quickly solved by Fred Meilke and other sales staff members. We love the GLA250 Fred found for us. Fred Meilke and other sales staff members. We love the GLA250 Fred found for us. More

by ALOHAJENERIK Verified Customer Verified Customer

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