Derek Thomas | Page 58

Waited too long for work to be done and please offer more discounts prices are getting too high. discounts prices are getting too high. More

by jpust47573 Verified Customer Verified Customer

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Check in was quick, however, impersonal. The kiosk does not offer a full service experience. I do like the video review. Technology is good for some things but customer relationships is not The kiosk does not offer a full service experience. I do like the video review. Technology is good for some things but customer relationships is not one of them. More

by Blazersaints Verified Customer Verified Customer

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I can count on Derek! Isn’t that the best thing you can say about am employee! Isn’t that the best thing you can say about am employee! More

by CITIGIRL911 Verified Customer Verified Customer

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Great service from Derek. He went out of his way to instal the windshield wipers spur of the moment He went out of his way to instal the windshield wipers spur of the moment More

by Cookie10245 Verified Customer Verified Customer

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Great service done to my car and was completed in a fast and professional manner and professional manner More

by gaetanodisalvo Verified Customer Verified Customer

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The 13,000 mile service included an oil change, tire rotation, and completing the software updates final step that was a problem that was experienced by other customers. The service took over 4 hours (e rotation, and completing the software updates final step that was a problem that was experienced by other customers. The service took over 4 hours (even though we were the first appointment (7:30 a.m.). Other customers asked us “how long have you been waiting?” and they were incredulous that we weren’t there for a major service. Our technician was not apologetic and was only defensive explaining that we had a very complex automobile. My techs at Porsche, Audi, Volvo never used such a lame excuse. If I ever return to Sarasota BMW it will be assigned to a different advisor. This was our second service at your dealership and our first visit was only for an oil change and tire rotation ; it also took 4 hours. More

by davidandlindaskinner Verified Customer Verified Customer

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Have gotten 10 emails stating need to schedule appt. I was just there for service. Asked to have a sticker removed from my windshield that was for a year of free car washes. That did not get done. I ask I was just there for service. Asked to have a sticker removed from my windshield that was for a year of free car washes. That did not get done. I asked my service advisor and he tried to do it and couldn’t do it so he recommended I go buy a tool and do it myself. This type of stuff shouldn’t be happening at a high-end car dealership. More

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Oil changed without issue Was able to get in on short notice to get my oil changed. No issues on this visit notice to get my oil changed. No issues on this visit More

by smcneir Verified Customer Verified Customer

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Derek always goes above and beyond to address any concerns I may have. Very knowledgeable and always makes my family and I feel like Family.Highly recommend concerns I may have. Very knowledgeable and always makes my family and I feel like Family.Highly recommend More

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2.5 hours to replace a battery???? $609, including $49 for supplies???? Seems like a money grab!!!!! for supplies???? Seems like a money grab!!!!! More

by mosterheld77 Verified Customer Verified Customer

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