Derek Thomas | Page 34

Although, we initially had some issues BMW of Sarasota and especially Derek showed true customer service and made our experience perfect! and especially Derek showed true customer service and made our experience perfect! More

by curtisbriles Verified Customer Verified Customer

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Derek always is professional, friendly, informative, and communicates very well. Derek represents BMW of Sarasota very well and is a credit to the organization. Although Derek is very busy, he makes you fee communicates very well. Derek represents BMW of Sarasota very well and is a credit to the organization. Although Derek is very busy, he makes you feel as if you are his only customer. A very nice Service Advisor to have; I don't there is a better one at BMW of Sarasota. I've had many BMWs from three different BMW dealerships and Derek is by far the best. More

by Rich C Verified Customer Verified Customer

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Always professional and work completed as needed. Waiting area very clean and comfortable.. Friendly personnel. Waiting area very clean and comfortable.. Friendly personnel. More

by CBLATZHEIM Verified Customer Verified Customer

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Exceptional communication with regards to timing, services required and cost. Represents company in professional manner services required and cost. Represents company in professional manner More

by richard.james1927 Verified Customer Verified Customer

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requiring a survey participant to physically type input into your system is a survey killer; please don't bother wasting my time again into your system is a survey killer; please don't bother wasting my time again More

by NC.FL.SPLIT.4NOW Verified Customer Verified Customer

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Great BMW Dealership and our Service Advisor Derek does a great job. It’s a great day at BMW. great job. It’s a great day at BMW. More

by rladings Verified Customer Verified Customer

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Service is well done. Nobody called me to pickup car. I had to call BMW 2 times to find out. Nobody called me to pickup car. I had to call BMW 2 times to find out. More

by charles Verified Customer Verified Customer

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Responsive and competent service. Staff was knowledgeable and forthcoming. Service was polite and friendly. Would recommend to others. Staff was knowledgeable and forthcoming. Service was polite and friendly. Would recommend to others. More

by L.marlen Verified Customer Verified Customer

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I came to BMW of Sarasota as a potential customer for a new car to replace my car totaled by Hurricane Helene. I was told they would determine flood damage and turn over to Allstate for recovery. Without new car to replace my car totaled by Hurricane Helene. I was told they would determine flood damage and turn over to Allstate for recovery. Without prior authorization, they charged me for a completely unnecessary detailed repair estimate, and $275 per day for storage, for an invoice totaling almost $5,000!! . The storage fee is almost 4x the statutory rate, I was never told about the charges until I saw the invoice- obviously never signed nor authorized any of these charges. (it would take any competent technician 15 minutes to determine sea water flood damage) My out of pocket after insurance is $1,700 to get my car out of there which I will pursue via a claim filed with the the Florida Attorney General price gouging/unfair consumer practices complaint and, if necessary, a civil suit. Needless to say I won't be buying my new car at this dealership. More

by OJEDIDIN Verified Customer Verified Customer

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I appreciate always receiving superior and courteous service from Derek. Customer Service is always top tier. service from Derek. Customer Service is always top tier. More

by Blue Angel Verified Customer Verified Customer

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