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Derek Thomas
2,231 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,231 Reviews
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2231 Reviews of Derek Thomas
February 26, 2020
As usual staff were welcoming, on time, and provided the requested services as well as interim status on the work. When done, the product guru assisted in updating the services configuration in the car. Goo requested services as well as interim status on the work. When done, the product guru assisted in updating the services configuration in the car. Good job. More
by DONNIE.MOORE
Verified CustomerOther Employees Tagged: Naycolle Wright
February 26, 2020
Derek provided excellent service and support and job completed on time. Second visit in 2 weeks for two different jobs. Both completed satisfactorily.to fix a leak. completed on time. Second visit in 2 weeks for two different jobs. Both completed satisfactorily.to fix a leak. More
by JKMUS
February 25, 2020
Great service. Also love the snacks while you wait. The video quality control inspection is a nice added feature they email you. It’s nice dealing with the same service rep. Mine is Derrick. video quality control inspection is a nice added feature they email you. It’s nice dealing with the same service rep. Mine is Derrick. More
by Illinoian
Other Employees Tagged: Rich Liammari, Austin Martin
February 22, 2020
Excellent service called when car going to be finished updated us of needed work for car .. prompt service .. didn’t like scented air refreshers sprayed into my new air filter smelled like dog salon updated us of needed work for car .. prompt service .. didn’t like scented air refreshers sprayed into my new air filter smelled like dog salon More
by MURJAM
February 21, 2020
My experience with Derek Thomas was exemplary. The best I’ve had at this dealership. I really appreciated his attention to detail and explanation of the work that would be needed on my car I’ve had at this dealership. I really appreciated his attention to detail and explanation of the work that would be needed on my car More
by MHAPKE45
February 21, 2020
Everything was excellent I arrived 10 minutes early. Being early posed no difficulty. The system was ready for me. The person assigned to be our concierge came to the lounge to pick us up. We went to Being early posed no difficulty. The system was ready for me. The person assigned to be our concierge came to the lounge to pick us up. We went to his office where we discussed the vehicle and what our expectations for the visit. We were told to. expect 2 1/2 hours.In 2 hours. Vvvvvand 30 minutes the car was ready Totally satisfied More
by drrlwhite
Other Employees Tagged: Eric Bachar
February 20, 2020
very pleased with all aspects Very satisfied with service...couple delays but not a problem...handled perfectly by service advisor Derek Thomas.....have never had a problem with yo Very satisfied with service...couple delays but not a problem...handled perfectly by service advisor Derek Thomas.....have never had a problem with your firm and will have no problem to continue dealings.....thank very much...... More
by PABBOTT
February 20, 2020
Nice people.Scheduling is TERRIBLE!!!Took 31/2 hours to Nice people. Scheduling is TERRIBLE!!! Took 31/2 hours to get 3 new tires installed. I doubt if I will ever be back! Just a shame the way you schedu Nice people. Scheduling is TERRIBLE!!! Took 31/2 hours to get 3 new tires installed. I doubt if I will ever be back! Just a shame the way you schedule. That process should have taken no longer than 1 hour. Call me for more feedback if you can stand it!!! Dr. Daryl Woodard More
by WOODYOSU
February 18, 2020
The intake process was efficient and my concerns were addressed to my satisfaction. The service department was busy, but I did not feel rushed. My service advisor was polite and attentive. addressed to my satisfaction. The service department was busy, but I did not feel rushed. My service advisor was polite and attentive. More
by darius58
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