Derek Thomas | Page 163

Fixed according to diagnosis. Courteous cooperative and helpful Loaner car was ready when needed. Lounge and snacks very thoughtful. Thank you for taking care of my problem helpful Loaner car was ready when needed. Lounge and snacks very thoughtful. Thank you for taking care of my problem More

by Jerry Verified Customer Verified Customer

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Derek is awesome!!! I really like the video that your service technician is doing!Way to go Sarasota BMW I will continue to bring all my BMW’s to your service department service technician is doing!Way to go Sarasota BMW I will continue to bring all my BMW’s to your service department More

by Golfing in my BMW Verified Customer Verified Customer

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The service rep.- Derek Thomas was excellent. He quickly assessed the issue with my car, offered me a loaner. My car was done next day. quickly assessed the issue with my car, offered me a loaner. My car was done next day. More

by TJCMEUSA Verified Customer Verified Customer

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Derek Thomas got me a same day appointment to replace the battery in my M3. His personal attention took care of the issue quickly and convieniently! battery in my M3. His personal attention took care of the issue quickly and convieniently! More

by JIMAGNEW Verified Customer Verified Customer

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Three years after purchase I am told that my 2017 X1 is not registered for service. Three full years of annual service and then I’m told that. Once my present X3 lease is up you will never see me again! not registered for service. Three full years of annual service and then I’m told that. Once my present X3 lease is up you will never see me again! More

by EFEINER1 Verified Customer Verified Customer

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Excellent service by advisor and technician Delivery Excellent service by advisor and technician Delivery came in right time, service advisor let me use discount coupon provided by BMW by email thank y Excellent service by advisor and technician Delivery came in right time, service advisor let me use discount coupon provided by BMW by email thank you More

by bigcowcreamery Verified Customer Verified Customer

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The new communication process is awesome. Knowing your car is being worked on with minimal contact was great. This is a huge improvement to the past where someone told you 1 hr and it turned into 6! car is being worked on with minimal contact was great. This is a huge improvement to the past where someone told you 1 hr and it turned into 6! More

by ckrieps Verified Customer Verified Customer

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Excellent service! Derek was phenomenal and went above and beyond to keep me informed. I was also very impressed with the video from service technician! and beyond to keep me informed. I was also very impressed with the video from service technician! More

by Byron Verified Customer Verified Customer

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Another Excellent Experience Took vehicle in for a minor issue. It was handled promptly and professionally by tech staff. Problem was corrected in a short amount of time. Many Took vehicle in for a minor issue. It was handled promptly and professionally by tech staff. Problem was corrected in a short amount of time. Many thanks to Derek Thomas for his very professional assistance. More

by RETIREDFED Verified Customer Verified Customer

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Excellent, prompt, courteous service. I am appreciative of pick up and delivery service. Everyone was helpful. Thank you. I recommend this dealership based upon this most recent experience. Prior situation of pick up and delivery service. Everyone was helpful. Thank you. I recommend this dealership based upon this most recent experience. Prior situation was not the same. More

by EORENSTEIN1 Verified Customer Verified Customer

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