Dennis Barrera | Page 3

Exemplary Service, Extraordinary People, Exceptional Product Good Afternoon. I wanted to send a shout out about my Service Adviser Mary Ann McGee. I've been working with Mary Ann for some time and with several Good Afternoon. I wanted to send a shout out about my Service Adviser Mary Ann McGee. I've been working with Mary Ann for some time and with several different Toyota vehicles. Her communication skills with customers is excellent; she greets me by name, always inquires about how my day is going, asks what concerns I have about my vehicle, inquires if there are any other questions, then reviews the reported problems with me. I feel listened to, respected, and valued as a customer. She invites me to enjoy coffee and relax if I'm waiting, keeps in touch with me about the progress of work, and lets me know my vehicle is ready. I try to remember to ask if I can get my car washed but she has already taken care of that.. My automotive needs have changed over time and Suburban Toyota not only exceeds them but anticipates my questions. My shopping for Sales and Service is simple now: I identify the New Car Salesperson I want to work with, ask for Mary Ann as my Service Adviser, then ask for their recommendations. I trust them enough to identify a car, suggest options, and recommend the color! Yes, they'r that good!! MESSAGE TO TOYOTA CORPORATE AND SUBURBAN TOYOTA UPPER MANAGEMENT-Your staff mean more to me than my vehicles. I can always get another/other cars, but I can't easily find outstanding people! More

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Customer Relationship Guru Dennis epitomizes and lives by loyalty to his customer base. We first met Dennis when he was on Van Dyke dealership. He was not pushy and spent time l Dennis epitomizes and lives by loyalty to his customer base. We first met Dennis when he was on Van Dyke dealership. He was not pushy and spent time learning what your needs were. He also shared many interesting and personable stories about himself that made him surely most approachable and trustworthy. When I personally am in search of replacing a vehicle my first step is to casually interview personnel within the service and parts department to discover who they would trust to lead them through the process of purchasing a vehicle obtaining the best possible decision with no sales pressure. The answer from all of those I spoke to was Dennis Barrera. So our journey started and was successfully completed twice with his assistance. His courteous professionalism with a twist of humorous conversation was the icing on the cake. Thanks Dennis. When we are ready to replace our Toyota Hybrid we know who to call! More

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Exceptional Products, Extraordinary Service This dealer sets the standard for others to reach. Outstanding and caring staff know and meet my automotive needs consistently. Shop Suburban Toyota This dealer sets the standard for others to reach. Outstanding and caring staff know and meet my automotive needs consistently. Shop Suburban Toyota-‘Nuff said. More

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Understanding, Competent Professional Mary Ann has been outstanding in listening to my automotive concerns and recommending service based on my needs and my budget. I don't shop anywhere Mary Ann has been outstanding in listening to my automotive concerns and recommending service based on my needs and my budget. I don't shop anywhere else for automotive sales, service, or parts. Suburban Toyota has it all! More

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Amazing People! I just drove home my new vehicle, with a giant smile on my face! Everything went smoothly and every person I interacted with at this dealership was po I just drove home my new vehicle, with a giant smile on my face! Everything went smoothly and every person I interacted with at this dealership was polite and friendly. I had a disastrous day yesterday but I couldn’t be more pleased today. I didnt feel pressured or rushed to make any decisions. They answered any questions I had and were thorough with explaining everything. Andrea and Dennis were so incredibly helpful and personable. Thank you so much!!!!! 😊 More

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Toyota Corolla Excellent job all by dealership. Very professional and focused. Salesman was ultra service oriented and I was extremely impressed w finance department Excellent job all by dealership. Very professional and focused. Salesman was ultra service oriented and I was extremely impressed w finance department taking all hassle out complex process. The product is awesome and I see it as long term investment as quality is so high the car should last a very long time. More

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Leng got us our 4Runner! Leng met us outside on a crappy winter day with her boots and winter coat on ready to help us look for our 4Runner Trd Pro. Even though they are rare Leng met us outside on a crappy winter day with her boots and winter coat on ready to help us look for our 4Runner Trd Pro. Even though they are rare, she didn't try to change our mind, like other salespersons would do. Instead Leng hustled to her computer and began searching, within minutes she had the facts and began explaining them to us. On the day we picked up our 4Runner, she once again she hustled. We are thankful Leng Huang was our salesperson. More

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Great dealership with top-notch employees Our salesperson was Ray Sadler and he was knowledgeable, informative and had great follow-up. We'd definitely work with him again!! We purchased a 2 Our salesperson was Ray Sadler and he was knowledgeable, informative and had great follow-up. We'd definitely work with him again!! We purchased a 2018 Tundra. More

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awesome service Martin was very professional, informative, fast and friendly. He worked with us and made sure we got what we wanted. I'd definitely buy a car from h Martin was very professional, informative, fast and friendly. He worked with us and made sure we got what we wanted. I'd definitely buy a car from him again and would recommend him and Surbuban Toyota of Troy to others! Thank you! More

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Repeat customer - very satisfied We recently purchased a new RAV4 from a great salesperson - Andrea Ciavarro. The transaction was easy and pleasant and all of our questions were answ We recently purchased a new RAV4 from a great salesperson - Andrea Ciavarro. The transaction was easy and pleasant and all of our questions were answered. We have been doing business with the Suburban Troy dealership for many years and will return. Highly recommended. More

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