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Demetrio Castaneda
Demetrio Castaneda at Corwin Ford of Tri-Cities

Demetrio Castaneda | Page 2

QuickLane Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.8
49 Reviews
4.8

49 Reviews

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49 Reviews of Demetrio Castaneda

April 19, 2026

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Employee Rating

These guys always take really good care of me and explain things well. And they made sure that my vehicle was done quickly and that the price matched the estimate. More

by CRAIGMDICKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Gutierrez, Doug Butler, Allan Cardenas, Kevin Cornejo, Noah Benavides, Josue Alvarez, Journey Dewey, Tina Beaver, Doug Butler

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Apr 19, 2026

Corwin Ford of Tri-Cities responded

Thank you, Craig, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

April 17, 2026

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Employee Rating

Friendly, honest, and helpful people and place. I will return again sometime. Thanks for being there for me. More

by peacejer77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derby Monroe, Allan Cardenas, Kevin Cornejo

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Apr 18, 2026

Corwin Ford of Tri-Cities responded

We appreciate your kind words about our honest and helpful service. Thank you for choosing us to service your Ford Ranger. We look forward to your next visit. Angela Hancock, Service Manager

April 17, 2026

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Employee Rating

Sorry but I don't recall Allan Cardenas, but Demetrio is outstanding to work with. He's very good at explaining the new suggested findings on my vehicle that are above and beyond my scheduled maintenance. I More

by RAFORSMAN75
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Benavides

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Apr 17, 2026

Corwin Ford of Tri-Cities responded

Thank you for highlighting Demetrio’s clear explanations on those additional maintenance recommendations. We’re pleased our technicians have supported your Lincoln Nautilus so reliably over nearly four years. We look forward to assisting you again. Angela Hancock, Service Manager

April 17, 2026

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Employee Rating

I was informed that my truck needed several additional services, at least two of these had just been performed in January. Had I approved this work it would have amounted to several hundred dollars of unn More

by MOTLEYHEDGES
Recommend Dealer
No

Other Employees Tagged: Demetrio Castaneda

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Apr 20, 2026

Corwin Ford of Tri-Cities responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Angela Hancock, Service Manager

April 11, 2026

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Employee Rating

Great service, timely repairs. Explained necessary repairs well and diagnosed a problem that had been noticing for a while. Good communication. More

by Ian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Noah Benavides

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Apr 11, 2026

Corwin Ford of Tri-Cities responded

We’re glad to hear our team addressed your Ford F-350’s needs promptly and explained the required repairs clearly. It’s rewarding to know our communication and diagnosis resolved that persistent concern. Demetrio appreciates your kind words and looks forward to helping in the future. Angela Hancock, Service Manager

April 08, 2026

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It took way too long to do a simple oil change, I had the appointment at 11:30am I got there at 11:20am and got my car back at 12:55pm More

by JESUSHR82.JH
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 09, 2026

Corwin Ford of Tri-Cities responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Angela Hancock, Service Manager

March 28, 2026

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Employee Rating

Very fast service and friendly people. Was very easy to take in for service Hard working people More

by FRANCISCO.VALENZUELA45
Recommend Dealer
Yes

Other Employees Tagged: Demetrio Castaneda

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Mar 28, 2026

Corwin Ford of Tri-Cities responded

Thank you for the five-star rating. We’re glad Demetrio and our team could deliver fast and friendly service for your Ford Explorer. Your recognition of our staff’s hard work is appreciated. Angela Hancock, Service Manager

March 27, 2026

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Employee Rating

Did a great job, quick and reliable service. Quick to let me know if anything was wrong. More

by Christian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rudy Moran, Jessy Chavez, Allan Cardenas, Kevin Cornejo

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Mar 27, 2026

Corwin Ford of Tri-Cities responded

Thank you for the 5-star review. Our team is glad to have provided quick, reliable service on your Chevrolet Trailblazer and kept you informed when any issues arose. Thank you for trusting us with your vehicle. Angela Hancock, Service Manager

March 16, 2026

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Employee Rating

Easy to get in and out. Every interaction is pleasant. Good service. Friendly Professional and communicates throughout, no surprises. More

by LEIGHTONFAMILY1
Recommend Dealer
Yes

Other Employees Tagged: Demetrio Castaneda

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Mar 16, 2026

Corwin Ford of Tri-Cities responded

Thank you for letting us know how smoothly your Ford Escape service went and for highlighting our quick check-in and check-out. We’re glad every interaction was pleasant and communication stayed clear, and Demetrio and the team appreciate your feedback. Angela Hancock, Service Manager

March 11, 2026

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Employee Rating

Very friendly and on time. Knowledgeable about cars was truthful and helpful . Thanks again for helping More

by GIRLIES88
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allan Cardenas

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Mar 11, 2026

Corwin Ford of Tri-Cities responded

Allan and the team appreciate your kind words about our punctual, honest, and helpful service for your Ford Explorer. Thank you for choosing us again and allowing us to assist you. Angela Hancock, Service Manager

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