Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Deion Thomas
Deion Thomas at Five Star Subaru of Grapevine
Refer Me

Deion Thomas

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
5.0
38 Reviews
5.0

38 Reviews

Write a Review

38 Reviews of Deion Thomas

May 09, 2024

Dealership Rating
Employee Rating

Excellent service and very respectful . They keep to up to date on how your Subrau is being taken care of. More

by ealane620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 10, 2024

Five Star Subaru of Grapevine responded

Ealane620, Communication is key to helping our Five Star Subaru customers stay knowledgeable about their vehicle care. Between appointments, don't hesitate to call 817-438-1700 with questions or concerns. We remain available to you! Thank you, Jakob Ritter, Service Director

May 07, 2024

Dealership Rating
Employee Rating

Five Star Subaru of Grapevine is the best, I bring them my car every 6 mos for service and only once have they not met my expectations yet they didn’t charge me for the service, that’s excellent service! T More

by Ms Reesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 08, 2024

Five Star Subaru of Grapevine responded

Ms Reesa, We value the chance to help you care for your car at Five Star Subaru. Deion and our techs welcome questions at 817-438-1700. Don't hesitate to stop by or call when you need our expertise. Thank you, Jakob Ritter, Service Director

April 30, 2024

Dealership Rating
Employee Rating

Went in for quick oil change with no appointment. Got done within an hour; they checked brake pads, tire wear and pressure and more while they were at it. Best service! More

by Bnguyen811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 30, 2024

Five Star Subaru of Grapevine responded

Thank you, Bnguyen811, for taking the time to rate the Five Star Subaru service department. Deion and our techs are here to help you enjoy your car. Stop by or call 817-438-1700 any time you need advice. Best regards, Jakob Ritter, Service Director

April 24, 2024

Dealership Rating
Employee Rating

Gave an appointment time quickly that worked with my schedule. Service was prompt and friendly. More

by Texgal
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis

Helpful
Report | Print
Apr 24, 2024

Five Star Subaru of Grapevine responded

Texgal, We are grateful for the chance to help with your auto care at Five Star Subaru. Between visits, reach Deion, Travis, or me at 817-438-1700 with questions. We want to keep you informed with the care of your car. Thank you, Jakob Ritter, Service Director

April 20, 2024

Dealership Rating
Employee Rating

Service was prompt and efficient. All the service personnel were friendly, knowledgeable and genuinely cared for the customers. More

by Glen M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 21, 2024

Five Star Subaru of Grapevine responded

Glen, We appreciate working with you at Five Star Subaru. Deion and our techs can be reached at 817-438-1700. Between visits, don't hesitate to call with concerns. Thank you, Jakob Ritter, Service Director

April 17, 2024

Dealership Rating
Employee Rating

Wonderful customer service, was quickly helped. Needed a battery replacement. Afterwards wasn’t informed of resets. More

by AnxiousOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 18, 2024

Five Star Subaru of Grapevine responded

Thank you, AnxiousOK, for sharing your feedback. My apologies for the lack of communication regarding the resets needed after the battery replacement. Please don't hesitate to stop by and we will gladly help out. We apologize for any inconvenience or frustration this has caused you. Don't hesitate to give me a call at 817-438-1700 if you have additional comments to share. Sincerely, Jakob Ritter, Service Director

April 13, 2024

Dealership Rating
Employee Rating

Always friendly, thorough and prompt. Service area is clean and relaxing. From sales to service you couldn’t ask for a better customer experience. More

by gaylabarrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 14, 2024

Five Star Subaru of Grapevine responded

Thank you, gaylabarrow, for taking the time to share your feedback. At Five Star Subaru, customer satisfaction is a priority. Reach Deion and our techs at 817-438-1700 with questions any time. We want you knowledgeable abour your Subaru. Take care, Jakob Ritter, Service Director

March 30, 2024

Dealership Rating
Employee Rating

Deon was great to work with went out his way to make sure I was taken care of. More

by gainesken318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: D'Mitri Manivanh

Helpful
Report | Print
Mar 30, 2024

Five Star Subaru of Grapevine responded

Gainesken318, Your satisfaction is our priority at Five Star Subaru, and we're delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to call Deion or me at 817-438-1700 Thanks again for choosing us! Safe travels, Jakob Ritter, Service Director

March 21, 2024

Dealership Rating
Employee Rating

Always courteous and friendly & quick, I love my forester, but the drive is a bit far & I would love to have a dealership closer in my area. 👍🏻 More

by Pappy53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Mar 22, 2024

Five Star Subaru of Grapevine responded

Pappy53, At Five Star Subaru, we are focused on helping you enjoy your Forester. Reach Deion and our service team with questions at 817-438-1700. We are here to address all of your maintenance and repair concerns. Thank you, Jakob Ritter, Service Director

March 16, 2024

Dealership Rating
Employee Rating

Excellent experience with Five Star in Grapevine Texas! They are great to deal with for your car! More

by Will Schutts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Mar 17, 2024

Five Star Subaru of Grapevine responded

Will, We appreciate helping with your vehicle care at Five Star Subaru. If there's anything more we can assist you with, please don't hesitate to reach out to our advisors at 817-438-1700. We're here to help in any way we can. Thank you, Jakob Ritter, Service Director

1
2
...
4

Dealership Inventory (328 Vehicles)

2024 Subaru Forester
new
Green exterior
CVT
All-wheel Drive
$37,332
View Details
2024 Subaru Forester
new
Green Metallic exterior
CVT
All-wheel Drive
$33,985
View Details
2024 Subaru Ascent
new
Cosmic Blue exterior
AWD
$37,316
View Details
new 2024 Subaru Ascent car, priced at $41,075
2024 Subaru Ascent
new
Cosmic Blue Pearl exterior
CVT
All-wheel Drive
$41,075
View Details
2024 Subaru Outback
new
Crimson Red Pearl exterior
CVT
All-wheel Drive
$39,998
View Details
new 2024 Subaru Crosstrek car, priced at $33,118
2024 Subaru Crosstrek
new
Magnetite Gray Pearl exterior
CVT
All-wheel Drive
$33,118
View Details
View All Inventory