Debbie Menard
Debbie Menard at Sunset Ford of Waterloo
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Debbie Menard | Page 2

Biller

Sunset Ford of Waterloo

1425 N Illinois Route 3
Waterloo, IL 62298

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4.9
31 Reviews

Dealership Experience

23 yrs, 6 mos

4.9

31 Reviews

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31 Reviews of Debbie Menard

July 12, 2022

Dealership Rating
Employee Rating

Just purchased our 8th vehicle from Sunset Ford Waterloo. Joe Hill was fantastic to work with. Bill in finance made it simple and quick! Great experience and we will be back! More

by czimmer0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Heutel, Joe Hill, Bill Rolufs, Lonnie Pope , Greg Henry, Alan Proctor, Dustin Ruckhaber, Sydney Smith, Alex Suhre

Jul 14, 2022

Sunset Ford of Waterloo responded

Thank you so much for sharing this with us, and congratulations on your purchase! Our team wishes you many happy, safe miles. We look forward to your next visit!

April 01, 2022

Dealership Rating
Employee Rating

No high pressure and professional. They let the vehicles sell themselves. The service department is also prompt. More

by COPPER512
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Heutel, Bill Rolufs, Kyle Brewer , Greg Henry, Danielle Jansen

Apr 04, 2022

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review and your business! It was a pleasure working with you, and we hope to see you again!

February 08, 2022

Dealership Rating
Employee Rating

It was an absolute pleasure working with all the wonderful folks at Sunset Ford of Waterloo! From the GM Pete Huetel, Manager Perry Webb, to the skilled mechanics Dustin and Lucas, and Luke Heck the More

by Full Size Bronco!
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Heutel, Joe Hill, Bill Rolufs, Kyle Brewer , Mary Edwards, Greg Henry, Danielle Jansen, Dustin Ruckhaber, Perry Webb, Luke Heck

Feb 09, 2022

Sunset Ford of Waterloo responded

Thank you so much for taking the time to share this with us! We appreciate your business and recommendation, and we wish you many happy miles. It was wonderful having you here, come back and see us!

December 31, 2021

Dealership Rating
Employee Rating

We have purchased several cars from here and every time we were there everyone one so friendly and helpful. This purchase was the best yet. Thank you Kyle for all your help with everything. Will be sure More

by Sissy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Rolufs, Kyle Brewer

Jan 03, 2022

Sunset Ford of Waterloo responded

Thank you so much for the outstanding review! It is always a pleasure working with you, and we can't thank you enough for your repeat business. Our team wishes you all the best, and we look forward to your next visit. Enjoy your new vehicle!

July 26, 2021

Dealership Rating
Employee Rating

They try to oversell and cover their xxx way too much, I had one spark plug bad and they wanted to sell me all 16 spark plugs all coils and all the plug wires More

by Abudman24
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Kelly Banaszek, Greg Henry

Jul 28, 2021

Sunset Ford of Waterloo responded

We are sorry that you left feeling this way. All recommendations that our team makes are based on vehicle use, manufacture service intervals, and an inspection done at the time of service. I see you mention spark plugs, we typically don’t ever recommend just a couple, we recommend replacing all of them at the same time to avoid future related spark concerns. Bottom line, it is never our intention for a customer to feel deceived and we are sorry if it made you feel that way. If you would like to discuss this further, please reach out. Thank you! - Justin Heutel, Fixed Operations Manager, 314-467-1120 or jtheutel@sunsetford.com

May 08, 2021

Dealership Rating
Employee Rating

We had great experience at Waterloo Ford Thanks to Kyle! We now own a Ford F-150. If you all wanting to buy a vehicle come to Sunset Ford in Waterloo, IL. More

by Kent Ohlendorf
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Rolufs, Kyle Brewer , Kelly Banaszek, Greg Henry, Dustin Ruckhaber, Perry Webb

May 10, 2021

Sunset Ford of Waterloo responded

Thank you so much for this outstanding review! It was such a pleasure working with you, and we hope you are enjoying your F-150. Our team is here for any future needs, and we hope to be of service to you again!

May 07, 2021

Dealership Rating
Employee Rating

Kyle was extremely patient with me through the whole car buying experience. This is the 2nd vehicle I've purchased from Sunset and have been very happy. Kelly in the service department can't be beat. More

by Jennifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 10, 2021

Sunset Ford of Waterloo responded

Thank you for the great review, and congratulations on your purchase! We appreciate your business and look forward to working with you again.

May 04, 2021

Dealership Rating
Employee Rating

Great dealership! Have bought several cars from Sunset. Salesperson (Kyle) and staff are great to work with. When your ready to purchase your next vehicle go to Sunset Ford! More

by Kent Ohlendorf
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Rolufs, Kyle Brewer , Kelly Banaszek, Greg Henry, Perry Webb, Dulton

May 05, 2021

Sunset Ford of Waterloo responded

Congratulations on your recent purchase! Our team truly enjoyed having you here, and our team wishes you many happy miles. We are here for any future needs, come back and see us!

March 22, 2021

Dealership Rating
Employee Rating

Salesman was good. Just a little disappointed when I found a big scratch on top of the cab ,first time washing the vehicle. Looks like someone touched it up with touch up paint! That scratch was never More

by MPFERSHY
Recommend Dealer
Yes

Other Employees Tagged: Bill Rolufs, Kyle Brewer , Greg Henry, Perry Webb

Mar 23, 2021

Sunset Ford of Waterloo responded

Thank you for the 5-star review!

January 04, 2021

Dealership Rating
Employee Rating

Friendly, kind and helpful staff at Sunset Ford of Waterloo Illinois. This was our 5th vehicle purchased at the dealership. Kyle Brewer helped us find the truck we needed for our company. We had quite More

by Zimmercassie78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 06, 2021

Sunset Ford of Waterloo responded

Congratulations on your newest vehicle! We truly appreciate you taking the time to write a review of your positive experience with us, and we can’t thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.

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