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Dean Dumetz
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Dean Dumetz | Page 8
Service Manager
Rick Case Acura
875 N State Rd 7
Fort Lauderdale (Plantation), FL 33317
82 Reviews
82 Reviews
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82 Reviews of Dean Dumetz
February 01, 2021
InInIn Regular maintenances. Everybody friendly. In InIn Regular maintenances. Everybody friendly. Service done quickly. Augustin spent extra time to help me learn computer components controls In InIn Regular maintenances. Everybody friendly. Service done quickly. Augustin spent extra time to help me learn computer components controls of car. Very good expertise of vehicle functions. More
by Bhs1365
Other Employees Tagged: Agustin Grandinetti , Bruce very helpful problem solving v
Helpful 
January 01, 2021
Excellent service Dean Dumetz took great care of my MDX. I would highly recommend Rick Case Acura. I appreciate everything they did for me and I would go back anytime I need work done I would highly recommend Rick Case Acura. I appreciate everything they did for me and I would go back anytime I need work done More
by sgrumko
October 29, 2020
Your service dept. has treated me quite well over the past 23 years. Never have I had a problem with this dept. Attention to service and detail. However, I think in a word, sales dept. past 23 years. Never have I had a problem with this dept. Attention to service and detail. However, I think in a word, sales dept. SUCKS Thanks 🙏 More
by Ngodfry
Other Employees Tagged: Leroy Brown, Lorry Tisdale, Ron Rumble, Francisco Garcia, LeRoy Larson
April 02, 2020
ServiceBryan was not good at all . He needs to Service Bryan was not good at all . He needs to understand the issue and the customer . The other service person was ver good . I like the service ma Service Bryan was not good at all . He needs to understand the issue and the customer . The other service person was ver good . I like the service manager dean More
by cullenbass
Other Employees Tagged: Bryan Grant, Agustin Grandinetti
March 29, 2020
Customer service was Excellent I appreciate Compton and also Moe financial manager they did an excellent job I would definitely recommend anybody to them Awesome also Moe financial manager they did an excellent job I would definitely recommend anybody to them Awesome More
by Randy1639
Other Employees Tagged: Ruben Contreras, Compton McKayle, Mo Saleh, Vanessa Torres, Agustin Grandinetti
August 14, 2019
They did correct errir A mistake was made in reading my odometer. The incorrect mileage was sent to Carfax and the dealership has not corrected the problem and I was given A mistake was made in reading my odometer. The incorrect mileage was sent to Carfax and the dealership has not corrected the problem and I was given no time frame as to when the dealership’s mistake would be corrected, in addition to my having been asked to leave. I also contacted Carfax to have the correction made. The dealership did correct the error three months after the mistake was made and it would have been nice to be told that it could be corrected. More
by raziano6000@yahoo.com
Other Employees Tagged: Agustin Grandinetti, LeRoy Larson , Jonathan Marroquin who caused my problem,
July 28, 2019
Service Model Works I had previously written about my service experience regarding the side mirror for my 2002 Acura TL. I was very disappointed with the service and in I had previously written about my service experience regarding the side mirror for my 2002 Acura TL. I was very disappointed with the service and in fact, ended up leaving the service appointment with the mirror left less functional than it was when I took it in. Rick Case Acura, of course, sent a follow-up email, asking about my experience and so on. There was also an invitation for me to reach out to the service manager if my experience was less than satisfactory, which I did. While his response was not immediate, Dean Dumetz reached out to me by mail and by phone to assess the situation and invited me to visit with him personally to review the matter. Mr. Dumetz reviewed the situation and then drove my car into the service bay. No more than 15 minutes later he returned with a smile, asking me to inspect the mirror. Lo and behold, the mirror was now completely functional again. Dean Dumetz is the truth and the service model works as advertised. More
by RAS
Other Employees Tagged: Francisco Garcia
July 27, 2019
It was fast and easy I love the customer service. Friendliness and their knowledge of the vehicle they also explain what is the best service for your vehicle to help you s I love the customer service. Friendliness and their knowledge of the vehicle they also explain what is the best service for your vehicle to help you save money. More
by Rome2
Other Employees Tagged: Bryan Grant, Francisco Garcia
July 26, 2019
Super nice management! I came in with my son to look at cars and service my vehicle. Matthew King (Sales Manager) and Dean Dumetz (Service Manager) went above and beyond my I came in with my son to look at cars and service my vehicle. Matthew King (Sales Manager) and Dean Dumetz (Service Manager) went above and beyond my expectations to accommodate me and make me feel at home. I know for any of my service questions or anything else related to my car I can count on them. More
by JennaD1
Other Employees Tagged: Matthew King
July 25, 2019
Efficient and Friendly Quick service, knowledgeable rep and they even call to let me know that my vehicle was ready. Great service! Will return again for future service. Quick service, knowledgeable rep and they even call to let me know that my vehicle was ready. Great service! Will return again for future service. More
by Rva1987
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