16 Reviews
Write a Review16 Reviews of Dean Brown
February 25, 2024
Excellent customer service from my advisor. He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided t He was professional, knowledgeable, pleasant and informative. My vehicle was repaired in a timely and efficient manner. The young lady who provided the loaner vehicle was equally friendly and professional. Made it very easy for me. More
Other Employees Tagged: Nick juliet
April 18, 2021
Mr. Dean Brown provided exceptional customer service throughout the vehicle purchasing process. We were treated with professionalism and respect by all members of the dealership team. This was not our f throughout the vehicle purchasing process. We were treated with professionalism and respect by all members of the dealership team. This was not our first Mercedes Benz purchase from Mr. Brown and likely will not be our last! Best Regards, Drs. Rodney and Thelma Caruthers More
March 11, 2021
Mercedes- Benz of Novi, is one of the best Mercedes Benz dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all a dealership in USA if not the only one. don't take my wold for it, give it a shoot you will be surprise. My experience with them is amazing from all angle from service to selles. for me is cheaper to own a Mercedes Benz from them than a regular local cars from any place else. customer service is excellence, service very reasonable , they treat you like a king or queen, men I love the Novi Mercedes Benz Delarship! More
Other Employees Tagged: Eric Wheeler, Craig Astrein, Seth Arnold , Jean Luc Constant, Noor Kalasho, Max Mills, Faye Nahle, Scott Thomas
June 23, 2020
amazing process! This is the 3rd car we've bought from Novi and love this dealership! thanks to everyone it was a fast and seamless process! We will definitely recomm This is the 3rd car we've bought from Novi and love this dealership! thanks to everyone it was a fast and seamless process! We will definitely recommend and be back! More
Other Employees Tagged: Lee B. Ghesquiere
December 04, 2019
Always there for me when I'm in need of emergency repairs, always taking care of my needs, always greet me by names a d very professional repairs, always taking care of my needs, always greet me by names a d very professional More
Other Employees Tagged: Michael Dega, Lee B. Ghesquiere, Eric Wheeler, Craig Astrein , Pete Conyers, Noor Kalasho, Max Mills
July 09, 2019
Poor communication and untrustworthy After visiting this dealership and test driving a vehicle twice, I made an offer and was told it was accepted. Then I received a call stating that the After visiting this dealership and test driving a vehicle twice, I made an offer and was told it was accepted. Then I received a call stating that the vehicle could not be sold and was being sold on the secondary market. Then I was told that in fact the vehicle was sold to someone on line. The same vehicle is now back on the website for sale again. More
Other Employees Tagged: Lee B. Ghesquiere , Pete Conyers
January 11, 2019
New Car Purchase Had a great experience. Dean Brown is an excellent salesperson. He made the buying experience pain free. A true gentleman and profressional. Will co Had a great experience. Dean Brown is an excellent salesperson. He made the buying experience pain free. A true gentleman and profressional. Will continue to buy from him for years to come. More
October 23, 2018
Repair of Mercedes e400 The service was what I expected from a Mercedes dealership. It was timely and on point. No complaints all questions answered and repairs were timely c The service was what I expected from a Mercedes dealership. It was timely and on point. No complaints all questions answered and repairs were timely completed. More