Dawn Kelly
Dawn Kelly at Gordie Boucher Lincoln of West Allis
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Dawn Kelly

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

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4.8
324 Reviews

Dealership Experience

9 yrs

Industry Experience

9 yrs

Languages Spoken

English English

4.8

324 Reviews

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324 Reviews of Dawn Kelly

May 11, 2024

Dealership Rating
Employee Rating

Another good service call. Accommodating people. Love the concierge shuttle service as I live 40 minutes from the dealership. I just wish their complimentary car washes are of More

by 911guy
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Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2024

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

May 09, 2024

Dealership Rating
Employee Rating

Difficult under construction. Small spaces. Employees try to be accommodating. Lots of coming and going. More

by Jeancarron1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 09, 2024

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you, Jean. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations despite the challenges. Thank you for choosing Gordie Boucher Lincoln of West Allis! Roy Reger Service Manager 414-327-6000

May 05, 2024

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Right now with the remodeling it's not very pleasant. Also I had to be without a car cause the part took 5 days to even get there and I couldn't get my rental till the shop started work on my car. Dawn More

by nanasdugan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. We appreciate your review and we'll be sure to share your feedback with our crew. Roy Reger Service Manager 414-327-6000

May 04, 2024

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Very Professional, attention to detail, timely work, The ladies in the office also are very courteous and kind More

by manardjones
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Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison

May 05, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roy Reger Service Manager 414-327-6000

April 30, 2024

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Gordie team was very helpful and professional. The team was helpful on finding help on servicing my car. More

by JTITRA
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison, Fred Bomberg

Apr 30, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

April 30, 2024

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Dawn always has welcoming energy. Every time my car needs service she is quick to respond, professional and resourceful. She's personable and kind. When I'm not working with Dawn the More

by WILLISQUANEKA
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Workmanship
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Recommend Dealer
Yes
Apr 30, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

April 29, 2024

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They are the best of the best . Always great customer service and are always upfront about cost for repairs. We wouldn' t go anywhere else for repairs or buying vehicles. We tell ev More

by Rosco
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 29, 2024

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

April 26, 2024

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Employee Rating

I was given incorrect information when making the appointment as well as when I arrived incorrect information was then given. Improper diagnosis on lower oil pan, was told that it was rusted through More

by Estaban111
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Recommend Dealer
No
May 02, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Roy Reger Service Manager 414-327-6000

April 24, 2024

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Employee Rating

car was repaired beautifully where couldn’t even tell it was in an accident. on time and on budget More

by ROB
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Recommend Dealer
Yes

Other Employees Tagged: Gus Hollo

Apr 26, 2024

Gordie Boucher Lincoln of West Allis responded

Hello Rob: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

April 13, 2024

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Employee Rating

They were able to get me right in, for my front end alignment . While my car was in for service, they also performed the active recalls. More

by Jennifer
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nick Loth

Apr 14, 2024

Gordie Boucher Lincoln of West Allis responded

Hi Jennifer: Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. We’re here for you anytime! Roy Reger Service Manager 414-327-6000

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