David Wikle | Page 2

I’m writing this review over several days as I digest my experience buying a new Honda from Lou Sobh in Cumming, GA. Initial experience was good as our salesman was the most likeable good’ole boy you could experience buying a new Honda from Lou Sobh in Cumming, GA. Initial experience was good as our salesman was the most likeable good’ole boy you could ask for. However, Honda of America, or maybe Lou Sobh, I’m not sure which, were disappointing. We built the vehicle we wanted, with the accessories we wanted, and took our expectations to the dealership. We are surprised, and disappointed, to find we couldn’t actually buy that vehicle though. We place a deposit on a vehicle still waiting to be built but can not have our accessories installed at the factory. The salesman told us he could order the accessories we wanted, and he would have them installed before we picked up the truck. One caveat though: we had to pay labor for installation. There was no negotiation for nuisance dealer add-ons we didn’t want like the “All Season Protection Package” ($1095) or the “Theft Deterrent” ($299). I still don’t know what those are, but they cost $1400. So, we trimmed our list of accessories to just one item, put down our deposit and waited. Expectation was approximately one month to delivery. The salesman tells us he will stay in touch to update on progress. Three weeks later, I contact the salesman who hasn’t been in touch. He says 2-3 weeks, which is reasonable, and it will be ready. 4 days later, the truck is here. I ask the salesman to have the accessories installed and let me know when we can pick it up, Now, I’m told they won’t order them until the sale closes, and we have to schedule installation. This is an unwelcome surprise and not what we were originally told. Be that as it may, we make arrangements for pick up. The test drive goes well, and we move to close the sale. We spend a lengthy session going over personalization settings the salesman says he will program to the truck. Somehow much of this is overlooked. OK, the sale is closed, everybody is happy, and we drive away. We don’t get out of the parking lot before a rattle develops in the steering column and we return. We discuss the problem and say we want to leave the truck because my wife is questioning the safety of driving it. The salesman is no help. He pretty much throws up his hands and says we will have to schedule a service appointment. The whole mood of the sale changes at this point. I tell my wife I will drive the truck, and we go home. A representative from Lou Sobh called me the next morning and I’m not shy to let them know how unhappy we are. I ask for a technician to come to my work and look and see if they can find the problem which I believe is (probably) minor. They refuse saying they don’t have insurance for a technician off site. We schedule a service visit and arrange for a loaner vehicle. Drop off is easy and everybody is friendly and easy going. Lou Sobh calls a couple hours later; the problem is minor. A bolt has been left from manufacturing in the cable raceway over the steering column and is rolling around. The truck is ready for pick up and we pick up after work. Everybody is easy to work with and a higher-level manager speaks with me and is apologetic. I drive home and when I get there, I find a dash panel in the passenger floorboard that has not been re-installed. Another call to Lou Sobh. NOW they can send a technician to install the panel as the manager says, “apparently we can’t do anything right”. Fortunately, I find where the panel goes before, the tech arrives and it’s simple to install. I call back to the manager to cancel the tech and it goes to voicemail. Tech arrives and I explain and thank him for coming out. Conclusion: 1. Salesman made promises at initial visit he didn’t keep on delivery. 2. Salesman would not help with the problem we had, and an inconvenient service call was required. 3. The problem was minor, but work was not completed and required yet another follow up call. 4. Three visits in three days to buy a new truck. 5. I doubt I will buy anything from Lou Sobh again. More

by D. English Verified Customer Verified Customer

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Bought used car with several issues took back several times, still had to take elsewhere. I would highly recommend staying away from their used cars. times, still had to take elsewhere. I would highly recommend staying away from their used cars. More

by Dontbuyusedfromlousobh Verified Customer Verified Customer

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The expierence was great as always and that is why I keep coming back for parts and service. coming back for parts and service. More

by NICK_LILLEY Verified Customer Verified Customer

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Always good service. Prompt and easy to work with. Been going for many years now Prompt and easy to work with. Been going for many years now More

by deyler Verified Customer Verified Customer

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I feel at home when I’m at LSH. I’m always treated with care by the staff and management and leave knowing I have truly been around the best in the business. I’m always treated with care by the staff and management and leave knowing I have truly been around the best in the business. More

by JUDDUPREE Verified Customer Verified Customer

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Kim made buying the car so easy--efficient and very helpful. Brought the car in to take care of something and Heather went above and beyond at making everything right and convenient. David personally t helpful. Brought the car in to take care of something and Heather went above and beyond at making everything right and convenient. David personally took care of my issue SO WELL. And I am sorry but I do not remember the shuttle driver's name, but he also was very kind and helpful. What outstanding customer service! More

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Very good customer service. Great communication through the time they were servicing my vehicle. I highly recommend Great communication through the time they were servicing my vehicle. I highly recommend More

by Rudy Balderas Verified Customer Verified Customer

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Always a pleasure talking my car there. Heather is super knowledgeable and great to work with Heather is super knowledgeable and great to work with More

by Ablandino Verified Customer Verified Customer

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Have been coming to Lou Sobh since it opened. Love the people and the service. Heather is fantastic and David W takes great care of my Car with his service team! Love the people and the service. Heather is fantastic and David W takes great care of my Car with his service team! More

by catealbert Verified Customer Verified Customer

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Great buying experience with the Lou Sobh Honda team. The Pilot is an amazing vehicle. These guys are good. The Pilot is an amazing vehicle. These guys are good. More

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