David Elder | Page 11

I have been looking for a new vehicle for some time. I I have been looking for a new vehicle for some time. I have visited many Dealerships in my area but nothing to the caliber or professionalism I exper I have been looking for a new vehicle for some time. I have visited many Dealerships in my area but nothing to the caliber or professionalism I experienced at Toyota of Gladstone. I was put in touch with a sales person by the name of Mr. Duy Dang. I gave Mr. Dang the type and model of the vehicle I was looking for. Mr. Dang contacted me about 25 minutes later and had three vehicles that matched my search criteria. Mr Dang assisted me over the phone and made preparations for me to drive there and purchase the vehicle. I live in California and had to drive well over 12hours to get to this Dealership. I have never been to a Dealership and purchased a new vehicle without spending the day going back and forth with the sales staff. I arrived at Toyota of Gladstone around 8:30 in the morning and was met by Mr. Dang and the Manager Mr. David Elder. This was even before the Dealership was opened for business. I walked on the showroom floor and my vehicle was sitting on the showroom floor waiting for my purchase. I went in to the finance area and completed ALL of the financing paperwork in less than one hour!! No hassles, no games. When I came back out to the showroom floor, Duy had made sure my vehicle was detailed and filled my gas tank. Duy and the sales team showed me all of the features that were on my newly purchased vehicle. (This took longer than the financing) When I had completed the indepth in-service training, I was given the keys and drove my new vehicle off the showroom floor. Toyota of Gladstone has brought back an American concept of customer service that is not experienced in other Dealerships. I will NEVER go to another car dealership to buy another vehicle. Duy Dang's attention to detail and customer service dedication is far above the norm. The dealership is managed by Mr. David Elder. Mr. Elder has assembled a true winning team at Toyota of Gladstone! The teamwork and pride demonstrated at this Dealership is an absolute pleasurable experience. More

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Jay, the fleet dealer, was nice and low pressure, but he was busy so he had to pass us off to two salesmen. We were maybe going to trade in a vehicle so we asked for a estimate. They gave us a quote that w was busy so he had to pass us off to two salesmen. We were maybe going to trade in a vehicle so we asked for a estimate. They gave us a quote that was insulting, way below Kelly Blue Book trade in value, and wasted our time. After the quote, we really felt like they were trying to screw us over. I have never had such a bad dealership experience. Not worth the drive or my time. More

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