David Claster | Page 7

Satisfied with regularly scheduled maintenance Brought my Explorer in for its regularly scheduled maintenance and as usual was greeted by courteous and friendly staff. The work was completed prompt Brought my Explorer in for its regularly scheduled maintenance and as usual was greeted by courteous and friendly staff. The work was completed promptly and to my satisfaction. More

by TOM Z Verified Customer Verified Customer

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Firs time at joe rizza for oil change on 2008 Lincoln Navig Great service !!service took great care of my truck less than one hour had Works done and had truck washed inside and out.highly recommend this dealer Great service !!service took great care of my truck less than one hour had Works done and had truck washed inside and out.highly recommend this dealership More

by CAP455 Verified Customer Verified Customer

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Always great service Service is always completed in a timely fashion and all issues are resolved. It is always a pleasant experience and I receive a call when my vehicle Service is always completed in a timely fashion and all issues are resolved. It is always a pleasant experience and I receive a call when my vehicle is ready for pick up. More

by CJLEPRETRE Verified Customer Verified Customer

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Salesman was excellent The salesman explain all about how everything work. How to set up the phone the navigation system. He was very helpful and I will surely go back to th The salesman explain all about how everything work. How to set up the phone the navigation system. He was very helpful and I will surely go back to the dealership. More

by CHANO1357 Verified Customer Verified Customer

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Great dealership Great service Couldn’t be more pleased with the service from Joe Rizza of orland park. Customer service was great and very helpful. Even the car wash was on point! Couldn’t be more pleased with the service from Joe Rizza of orland park. Customer service was great and very helpful. Even the car wash was on point! Felt like it was detailed. More

by BRIANJ0725 Verified Customer Verified Customer

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The reason I love Rizza Ford in Orland My service advisor was Ike. He explained the situation about my vehicle. He took the time to answer all my questions, and I had a lot. I've been deal My service advisor was Ike. He explained the situation about my vehicle. He took the time to answer all my questions, and I had a lot. I've been dealing with this dealership since 2012. I must say I love the whole crew. Thanks Rizza for taking care of me and my 2 vehicles. I'm hoping that this latest situation can and will be resolved positively. Carmen Benjamin More

by SEXYBNDAHSE Verified Customer Verified Customer

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Vehicle service work and recall on vehicle. This is my first time bringing my company vehicle to Rizza. Was very unhappy with the other service provider. Excellent experience and took care of ev This is my first time bringing my company vehicle to Rizza. Was very unhappy with the other service provider. Excellent experience and took care of everything. Got a very convenient appointment and vehicle was finished as told. More

by TMAYER Verified Customer Verified Customer

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Stay clear and go elsewhere. You’ll save money and headach Had a rack and pinion replaced along with some other routine maintenance. $3200 later, when I picked the car up it had a terrible knocking noise und Had a rack and pinion replaced along with some other routine maintenance. $3200 later, when I picked the car up it had a terrible knocking noise underneath upon acceleration and a loud vibration. Never had a noise like that before I took it in. Called them and I was told to bring it back. Service writer Ike Mohammad drove with me and heard both noises. First time returning the car to correct problem they had the car for 4 days. First time Ike called me and said it was fixed. Guess what? It wasn’t. Second time they had it 8 days. Car sat outside for most of that time and not looked at. I routinely drove by and saw it outside. When I’d call and check status of my car, Ike said it’s being worked on as we spoke. BS!!! It was sitting outside. I was eventually called again, and told to pick it up and they unassembled and reassembled everything and I was assured and promised the problems were fixed. Picked it up and immediately upon exiting the parking lot again I heard the noises. One lie after another. Out of frustration I took it to a local repair shop in Orland Park and was told when the “mechanic” at Rizza reinstalled the lower motor mount after taking it off to install new rack and pinion, he reassembled the mount backwards and it damaged the mount and was rubbing on the mount itself and the transmission. He said I was lucky it didn’t damage my motor. The REAL MECHANIC cost me an additional $400 parts and labor. I called the service manager, Dave, and left him a voicemail composing. It’s been 5 days and guess what? NO CALL BACK!! I will file a law suit against Rizza Ford and recoup my additional time and money that way. IM STAYING AWAY FROM Rizza Ford and their SERVICE DEPARTMENT. I’ve dealt with Rizza for decades AND bought dozens of cars and sent other customers. Both managers, Precin brothers, can vouch for my loyalty. I never needed service before since I changed out cars after a year or two, and when I did need service they were horrible and incompetent. I WILL SHARE THIS STORY AND TELL PEOPLE TO STAY FAR AWAY FROM RIZZA AND NOT DEAL WITH THE LYING AND INCOMPETENT SERVICE DEPT. SHAME ON IKE AND THE “MECHANICS”. I plan on sharing this on social media and hopefully prevent another person from having this happen to them. More

by MIkeF Verified Customer Verified Customer

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The entire staff especially the service department and Dave Dave claster help me find a car finance a car went above and beyond I would recommend this place to everybody I speak to about my new vehicle Dave claster help me find a car finance a car went above and beyond I would recommend this place to everybody I speak to about my new vehicle More

by DMAYLE333 Verified Customer Verified Customer

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Joe Rizza Lincoln treated me like family, they were great!! Your sales force was knowledgeable and caring, the General manager came out to greet me. I would recommend Joe Rizza Lincoln to everyone. Professional Your sales force was knowledgeable and caring, the General manager came out to greet me. I would recommend Joe Rizza Lincoln to everyone. Professional and Honest!!! More

by LDNSR104 Verified Customer Verified Customer

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