Perhaps our expectations were simply too high. We owned
other German cars, several Volkswagens, BMWs, and Mercedes. We expected similar or better Dealer Service and product quality from Porsche. It just di
other German cars, several Volkswagens, BMWs, and Mercedes. We expected similar or better Dealer Service and product quality from Porsche. It just did not happen. It was difficult to reach the staff. The car arrived in the US and we wanted "best guess" when we could pick it up. Patrick told us "we don’t have any control over port-handling or transportation to the dealership". Then at 600 miles the seat back release broke. Do you think this is Porsche quality? We have waited 30 days and Porsche has no time line for repairing the seat release. Worse, it has been difficult to just find out what is going on. Today, Mark Marchant asked me, "What will make you happy?" It's simple really, keep me informed and fix the car.
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by michaelmay.office
Jun 10, 2021 -
Porsche Ontario responded
Hi Michael,
I'm sorry, as we discussed on the phone there are reasons why we have our phone system set up the way it is. I'm happy that this has been resolved and we were able to get your Porsche fixed and back on the road. I again apologize for the poor experience.
Mark Marchant
General Manager
Porsche Ontario
Jun 10, 2021 -
michaelmay.office responded
Nothing would have been done had I not complain online.
Michael May
I’ve known David Barron for a few years, even when he was
still in Riverside. He has always been honest and truthful when making recommendations for service and repairs..
During my last visit, he was accom
still in Riverside. He has always been honest and truthful when making recommendations for service and repairs..
During my last visit, he was accomofating snd kept me apprised on the progress on my car while I waited. Very prompt in returning phone calls. Very professional.
Thanks, David for all your help.
Josue Bencito
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by jdbencito
May 13, 2021 -
Porsche Ontario responded
Josue,
Thank you for leaving David this excellent review! We are overjoyed that he could consistently be of assistance to you, and we are happy to hear that your recent experience working with him did not disappoint! Offering quality and efficient service is so important to us, and we will certainly provide you with nothing less in your visits to come!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
I want to thank David Barron for his wonderful service. I
am so happy that David moved from Porsche Riverside to Porsche of Ontario. David takes care of my cars for many years, He is excellent!!!!!
Thank yo
am so happy that David moved from Porsche Riverside to Porsche of Ontario. David takes care of my cars for many years, He is excellent!!!!!
Thank you David Barron!!
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by Eva
Apr 28, 2021 -
Porsche Ontario responded
Thank you so much for your wonderful review! We are overjoyed that David could consistently provide you with the quality service that you so much deserve! He will be delighted to hear of your very kind words. Please drive safely, and do not hesitate to let us know how he and the team may serve you again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
Wanted to thank David Barron for his excellent service
and getting my car fix in a timely matter!
Porsche of Ontario is lucky to have him on their team!
Again, thank you David B
and getting my car fix in a timely matter!
Porsche of Ontario is lucky to have him on their team!
Again, thank you David B
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by orozco
Apr 19, 2021 -
Porsche Ontario responded
Thank you for leaving David this excellent review! We are pleased that he could get you and your automotive needs efficiently taken care of! We certainly are very fortunate to have him on our team. Please don't hesitate to give us a call if we may be of further assistance to you in the future!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
Exceptional service from start to finish and all in a
beautiful facility. They listened to comments on the car and dealt with them quickly and efficiently. I would thoroughly recommend Porsche Ontario
beautiful facility. They listened to comments on the car and dealt with them quickly and efficiently. I would thoroughly recommend Porsche Ontario
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by stephen bennett
Other Employees Tagged:
Manni Viana
Apr 19, 2021 -
Porsche Ontario responded
Stephen,
Thank you so much for your wonderful review and recommendation! Offering quality and efficient service is so important to us, and we are overjoyed that our efforts met your satisfaction! Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
David Barron was very courtesy. He was very professional
. He answered all my questions .He knew all about Porsche’s . They finished the work very quick.
. He answered all my questions .He knew all about Porsche’s . They finished the work very quick.
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by Curtis
Apr 12, 2021 -
Porsche Ontario responded
Curtis,
Thank you for leaving David this 5-star review! We are overjoyed that he could be of assistance to you and get your automotive needs efficiently resolved. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
As always Porsche of Ontario never disappoints with
excellent customer service and expeditious work time. David did a great job and I love coming to the dealership
excellent customer service and expeditious work time. David did a great job and I love coming to the dealership
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by Ffranco
Apr 12, 2021 -
Porsche Ontario responded
Thank you so much for your wonderful review. We are pleased that we could consistently provide you with the quality and efficient service that you so much deserve! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how our team may serve you again!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
Amazing service from David Barron. We have two cars, I
would not trust anyone other than david and walter's porsche team. They go the extra mile to make sure we are satisfied. Thank you David and walter
would not trust anyone other than david and walter's porsche team. They go the extra mile to make sure we are satisfied. Thank you David and walter's porsche.
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by John
Apr 01, 2021 -
Porsche Ontario responded
John,
Thank you so much for your wonderful review! Your safety and satisfaction are of the utmost importance to us, and we are pleased that we could consistently provide you with the quality service that you so much deserve. It is an honor to have your confidence and loyalty, and we look forward to continuing to provide you and your vehicle with our best care in the future!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
David Barron, my service provider, took the time to
review what services were needed and detailed itemization of costs. What I appreciated most was that he remembered who I was and took the time build
review what services were needed and detailed itemization of costs. What I appreciated most was that he remembered who I was and took the time build a relationship, which made me feel valued.
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by Alicia
Other Employees Tagged:
Kevin Hayes
Apr 01, 2021 -
Porsche Ontario responded
Alicia,
Thank you for leaving David this 5-star review! We are delighted to know that he took great care of you and made you feel like the valued customer that you are. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager
David Barron at Porsche of Ontario is such a good
employee and more then helpful he’s kind and helpful and knows what he’s talking about when it comes to the vehicle and he won’t get money out of you
employee and more then helpful he’s kind and helpful and knows what he’s talking about when it comes to the vehicle and he won’t get money out of you like most dealers do. Go to guy for sure
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by Kingjaamel
Mar 29, 2021 -
Porsche Ontario responded
Thank you for leaving this excellent review! He will be honored by your very kind words and to know how greatly you valued his assistance! We wish you the safest of travels. Please do not hesitate to give us a call if there is ever anything more that he or the team may help you with!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Mark Marchant - General Manager