Dave Moga

Went in for an oil change, took 2 and half hours. This also included an inspection. Failed to notify me that my tire had low psi and that one of my windshield wipers was defective. No sticker for rem This also included an inspection. Failed to notify me that my tire had low psi and that one of my windshield wipers was defective. No sticker for reminder of next oil change service needed, and no car wash. Usually I am satisfied but it feels like my car was forgotten about and then rushed. They even green lit all of my brakes and tires despite them being in the yellow last oil change. Very disappointed. More

by EROSA2 Verified Customer Verified Customer

Report | Print

The emplyees where all wonderful, courteous and kind. Wouldn’t go anywhere else and will but my next Ford here at Ganley Ford Wouldn’t go anywhere else and will but my next Ford here at Ganley Ford More

by candy.perez13 Verified Customer Verified Customer

Report | Print

Pleasant courteous on the phone courtesy phone call follow up after servicing my vehicle. They washed the truck and cleaned the windows and left me a clean floor mat follow up after servicing my vehicle. They washed the truck and cleaned the windows and left me a clean floor mat More

by CASTIBI Verified Customer Verified Customer

Report | Print

I had a 1 oclock appointment, they said they were running half an hour late. 2 hrs for an oil change? half an hour late. 2 hrs for an oil change? More

by DERIENZOE Verified Customer Verified Customer

Report | Print

I always receive good serve from ganley ford of Parma. Service advisors are friendly and helpful Service advisors are friendly and helpful More

by TRUCKER78 Verified Customer Verified Customer

Report | Print

Very polite and speedy- was finished sooner than I expected. Washroom was nice and clean expected. Washroom was nice and clean More

by Ellenmyers3255 Verified Customer Verified Customer

Report | Print

Best Ford service department period. George, Dylan,Dave great service advisors. Mike Houk, Scott Birch best service techs. Attention to detail trust them 100% George, Dylan,Dave great service advisors. Mike Houk, Scott Birch best service techs. Attention to detail trust them 100% More

Report | Print

I brought my car in for recall work to be done and it seemed like the service staff worked overtime to get me to pay for another repair. At first they reported my front cover was leaking. I asked “What d seemed like the service staff worked overtime to get me to pay for another repair. At first they reported my front cover was leaking. I asked “What do you mean front cover?” I assumed he meant the valve cover and he was suggesting changing the gasket, but he just kept saying front cover. For further clarification I asked “What is it leaking?” He just kept telling me it was leaking and that the repair would cost $1800. I know that if it is the valve cover gasket that it would be leaking oil. I primarily work on my own cars and have not noticed a leak, but I do have a mechanic I use when I don’t have the time and he had just done work recently on the car. I asked him if he noticed a valve cover leak. He stated he had not. I also looked into the repair and realized if it was a problem, I could fix it myself for about $100. The service rep then reported that while trying to bleed the brakes, after the flexible line replacement, that my brake pedal broke. I asked “How is that possible?” He said it was rusted. I asked “Inside the car?” How is that possible. If I have a rusted brake bracket, then I have severe moisture inside the car and the area it is attached to has to be compromised as well. He also stated it was missing hardware. Again, I don’t know how this would be possible. No one has ever touched the brake pedal. This was all based on the service tech stating the pedal went to the floor while bleeding the brakes. He stated he would see if Ford would cover it under the recall. He reported the next day that they would not. I asked an acquaintance of mine who works for Ford if they bleed brakes by “pumping the brakes” like I do as backyard mechanic. He stated “Rarely, but maybe all the machines were in use.” I am not sure if I was being swindled or if the young mechanics don’t realize that the brake pedal will go the floor while you are bleeding the brakes by “pumping” them for 2 reasons: 1) you have air in the line. 2) every time you open the bleeder valve, you are opening the system, so of course the pedal will travel to the floor. You don’t get a firm pedal until you release all of the air and close the hydraulic system. Either way it cost be $422 for a repair I don’t believe I needed ( they were kind enough not to charge me labor). When I picked up the car I asked the service rep if he had a picture of the broken part. He scrolled a long time through his phone ( I thought this just happened) and showed me a blurry picture of some rusted metal that looked nothing like it came from a brake assembly. I blame myself for not going immediately to see what was going on or for not asking for the failed part. Regardless, I would not trust the Ken Ganley Service Center to even do a simple service; like do an oil change or rotate tires. For any future service I will seek out a different Ford dealership. More

by Joe Sepesy Verified Customer Verified Customer

Report | Print

Everyone was pleasant and helpful. Scheduling was easy. Nice, clean facility with complimentary coffee. Have gotten complimentary car wash in the past, but didn’t this time. I also did Scheduling was easy. Nice, clean facility with complimentary coffee. Have gotten complimentary car wash in the past, but didn’t this time. I also did not get a new sticker indicating when my next oil change should be. More

by OWNBY.2 Verified Customer Verified Customer

Report | Print

The mechanics do a great job of fixing the problem. The service adviser kept me well informed as to the status of repairs. The service adviser kept me well informed as to the status of repairs. More

by Nxthome1 Verified Customer Verified Customer

Report | Print