Tom was very upfront and honest
Didn't try to push
extra work items for my car
Zimbrick are fast and efficient. A good bang for my buck.
extra work items for my car
Zimbrick are fast and efficient. A good bang for my buck.
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by Stephenpaul_57
Verified Customer
Verified Customer
Service Price Transparency
they were very helpful without being
overbearing .
Even at the 5 000
mile oil check washed and vacuum the inside.
Even at the 5 000
mile oil check washed and vacuum the inside.
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by karenbailey
Verified Customer
Verified Customer
Service Price Transparency
Awesome service and the staff were super kind.
They were fast and explained everything thoroughly. I appreciate them!
They were fast and explained everything thoroughly. I appreciate them!
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by RENA1228
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2024 -
Zimbrick Nissan responded
We appreciate the kind review and look forward to assisting you in the future!
The team are so nice and helpful.
I will definitely buy from them again. Thanks 😊
I will definitely buy from them again. Thanks 😊
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by KARRENKK1
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Zimbrick Nissan responded
Thank you for the 5-Stars! We look forward to seeing you again!
The employees at this dealership are so helpful and very
kind. I enjoyed my experience with this location
kind. I enjoyed my experience with this location
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by stacey.knottt
Verified Customer
Verified Customer
Service Price Transparency
May 03, 2024 -
Zimbrick Nissan responded
Thank you for the review!
Wanted to charge me $2600 for new wiring
which was not
the problem. I went to another
Nissan dealer, replaced to defective part for $800. My trip to Zimbric was an $180 car wash.
I have 3 Nissans in t
the problem. I went to another
Nissan dealer, replaced to defective part for $800. My trip to Zimbric was an $180 car wash.
I have 3 Nissans in the family, will take them elsewhere for service.
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by rodmusel
Verified Customer
Verified Customer
Service Price Transparency
Apr 30, 2024 -
Zimbrick Nissan responded
Hello Rod,
Thank you for your time speaking with me today. I am happy to hear the module that was replaced has resolved your concerns. In the future, if a repair recommendation is made by my team and that does not resolve your primary concerns for the reasons you brought your vehicle in, you do not pay for the repair and only the repair that resolves your concerns. If at any time you have questions, feel free to reach out.
Thank you again for your time and we look forward to servicing your vehicle needs in the future.
I was asked to pay more than my original price due to a
mechanic completing extra work than I did not authorize.
mechanic completing extra work than I did not authorize.
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by TerryMartine
Verified Customer
Verified Customer
Service Price Transparency
5 Star until last service visit.
Missing lug nut from previous rotation, disingenuous service manager Dave Finco, told 2 different stories about tire damage, and incredibly disappo
Missing lug nut from previous rotation, disingenuous service manager Dave Finco, told 2 different stories about tire damage, and incredibly disappointing service visit. To top it off I was so upset I stopped in the next day to tell my story to office manager David and was told he'd look into it and get back to me It's Feb 5 and I've heard nothing. Every one has a bad day or deserves a mulligan, but this was completely unacceptable and unprofessional especially on the part of Dave Finco service manager. Beyond disappointing.
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by KEATT
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Nguyen
, David office manager?
Feb 13, 2024 -
Zimbrick Nissan responded
Hello Kevin. We understand the missing lug nut is our fault and installed a new one at no charge. During your visit we completed a multi-point inspection we found the right front tire pressure lower than the other tires. During further inspection your technician found a wire had punctured your right front tire in a spot that is not recommended to be repaired. We rotated your tires as requested which moved the damaged tire to the rear. Therefore, if the tire goes flat during driving, it does not affect the steering and the driver can safely navigate to the side of the road. We also cut the wire to a shorter length to avoid the wire from hitting anything and being removed from the tire unintentionally. The recommended solution to the damaged tire is a new set of tires. It was discussed during your visit that if you approve a new set of tires there would be no charge for a tire rotation. Due to your frustration, we did not charge you for a tire rotation and did not install a new set of tires. We also provided you a video showing you of the damage to the tire. We do this so you have documentation and video evidence of what is going on. We understand you were frustrated you were not informed of the damaged tire and walked out to see your vehicle prior to the tire rotation, but we hope you understand we try to keep the service visit moving to avoid delays to anyone’s schedule. Our mission is to provide each customer with a safe and reliable vehicle through Loving Care Service.
Knowledgeable and friendly service people working at
Zimbrick Nissan who don’t try to upswell you on services that aren’t needed.
Zimbrick Nissan who don’t try to upswell you on services that aren’t needed.
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by SRB20
Verified Customer
Verified Customer
Service Price Transparency
Feb 05, 2024 -
Zimbrick Nissan responded
We appreciate the review!
Wonderful people and company to work with, glad I ended
up buying a car from them! Their service department is always friendly and this work is fast and efficient! 100% recommended
up buying a car from them! Their service department is always friendly and this work is fast and efficient! 100% recommended
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by AMCP
Verified Customer
Verified Customer
Other Employees Tagged:
Connie Howen
Jul 15, 2020 -
Zimbrick Nissan responded
Thank you for the 5-Star review! We are happy to hear you had a great experience with the Nissan Service team. We hope to see you again soon!