Daniel Castillo | Page 2

Prompt service and staff were very nice. Like the use of the app to follow process. Like the use of the app to follow process. More

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I received an email stating it had been a year since I bought my truck. I was offered a free inspection, and a "wash and interior detail." I thought that was a great gesture, so I set up an appointment, s bought my truck. I was offered a free inspection, and a "wash and interior detail." I thought that was a great gesture, so I set up an appointment, stating I would wait for the vehicle while it was serviced. For starters, Daniel told me I had to wait two hours. Why set up an appointment? Then, after taking possession of my vehicle they told me they don't actually detail the truck. I was told they would wash the outside, and the Daniel didn't even think they would vacuum the inside. I showed him the offer that explicitly stated they would detail the interior. He really didn't care. Next, as I waited, I got a text from Daniel stating I could text him at any time during the appointment for any reason. So I texted him and requested they re-set the "needs an oil change" warning as the truck didn't need one. Never heard back from Daniel. After about two hours, they drove my truck around and it appeared to be done. I stood around for about 10 minutes and no one called me up. I approached another guy, because Daniel was nowhere to be found. The new guy found my keys and walked me out to my truck. I asked him if they re-set the "needs an oil change" warning, and he thought Daniel mentioned it to the guys in the shop. When I turned on the truck, sure enough, the warning came back on. Fortunately for me, the new guy knew how to re-set the oil change warning. Big waste of time. Oh, and by the way, they did vacuum the truck floors, but detail the interior as offered, they did not. I should have just paid the 20 bucks to wash the truck myself. More

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Attentive, good communication concerning progress of repairs or service. Quality work, skilled mechanics, comfortable waiting room. repairs or service. Quality work, skilled mechanics, comfortable waiting room. More

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Good procedure for handling procedures. Easy to schedule, arrive & wait for results. Follow up effective. Easy to schedule, arrive & wait for results. Follow up effective. More

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Josh was great to work with. He kept me informed throughout my appointment for an oil change and tire rotation. He kept me informed throughout my appointment for an oil change and tire rotation. More

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Service advisor was helpful and the job was done on time! I recommend LH Miller service for your Jeep. I recommend LH Miller service for your Jeep. More

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I have been going to this dealership for 4 years now and they are always friendly and helpful. They always make sure I leave with the confidence that my jeep is in great working order. I will only go to thi they are always friendly and helpful. They always make sure I leave with the confidence that my jeep is in great working order. I will only go to this dealership. More

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Great service every time I go in there. 1 of 2 dealerships that I connect business with 1 of 2 dealerships that I connect business with More

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Great Service! Santos is always very helpful, kind and professional in a time where customer service is absent. Santos is always very helpful, kind and professional in a time where customer service is absent. More

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I had a very pleasant experience when I purchased my truck. Ashleigh was great and continues to be very helpful. The service department is always friendly, helpful and quick. I have referred several pe truck. Ashleigh was great and continues to be very helpful. The service department is always friendly, helpful and quick. I have referred several people to Larry H Miller. More

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