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Dan Overman
Dan Overman at Ken Ganley Ford Parma

Dan Overman | Page 15

Sales Manager

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

Contact Me
4.7
181 Reviews

Dealership Experience

18 yrs

4.7

181 Reviews

Write a Review

181 Reviews of Dan Overman

February 02, 2023

Dealership Rating
Employee Rating

They do not provide all the information needed when servicing vehicle. No help or assistance either. They try to get you to buy a new car before fixing what's wrong... if they even do that right More

by Megd374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tracy Sapienza , Carlyle Franklin, Dave Moga, Nick Seminatore

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Feb 06, 2023

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 26, 2023

Dealership Rating
Employee Rating

Everyone is friendly and helpful. I recommend to anyone for sales and service. Make you sure you expect a great experience! More

by Nicky2x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza , Carlyle Franklin, Dave Moga, Nick Seminatore, Jessica Feruito

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Jan 27, 2023

Ken Ganley Ford Parma responded

Thanks, Nicky, for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

January 20, 2023

Dealership Rating
Employee Rating

Unbelievable people. Buying experience made simple and easy. Would definitely recommend to anyone looking for a new vehicle. More

by Casey.Jones1456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ruper, Matt Palffy, Nick Feruito , Mike LaScola

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Jan 22, 2023

Ken Ganley Ford Parma responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

Jan 23, 2023

Ken Ganley Ford Parma responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 14, 2023

Dealership Rating
Employee Rating

It was okay. They directed me to a car that was great but more expensive than I wanted to pay. More

by Josdoliv
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Nick Feruito , Carlyle Franklin

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Jan 15, 2023

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Jan 15, 2023

Josdoliv responded

Not necessary, but thank you.

January 06, 2023

Dealership Rating
Employee Rating

Friendly people, easy to work with. Good mechanics. Been taking cars there for years, different makes and models, mever an issue with them More

by MIKEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza , Carlyle Franklin, Dave Moga, Nick Seminatore

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Jan 08, 2023

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

December 31, 2022

Dealership Rating
Employee Rating

Sold a car that immediately had issues and they didn't care. My sales rep.was constantly calling prior to sale but not after. Left message with manager no call back and service talked to me like I was 4 y More

by katierose1360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mark Rezzano , Nick Seminatore

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Jan 05, 2023

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 25, 2022

Dealership Rating
Employee Rating

This is my dealership fo all my auto needs especially buying my cars... Bolaji is the best salesman.... And the management team puts there heart into all there services More

by masterkiller24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bolaji Adeyemi, Pam Koglman, John Ruper , Daniel Walker

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Dec 27, 2022

Ken Ganley Ford Parma responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Dec 25, 2022

masterkiller24 responded

This is the place to deal with your auto needs

December 21, 2022

Dealership Rating
Employee Rating

Service and Sales 👍🏽Parking 👎🏾 Needs improvement can easily hit another vehicle while driving into the parking lot Nick Seminatore👍🏽 Carlyle Franklin👍🏽 More

by Scorpio ♏️ 1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, John Ruper, Matt Palffy , Carlyle Franklin, Dave Moga, Nick Seminatore

Report | Print
Dec 22, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 14, 2022

Dealership Rating
Employee Rating

I will continue to come here. The team is a pleasure to work with. I really love working with Pam!! More

by MOKNOWS22776
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pam Koglman, Matt Palffy, Nick Feruito

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Dec 15, 2022

Ken Ganley Ford Parma responded

It's fantastic to hear that Pam provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford West!

Dec 16, 2022

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

December 13, 2022

Dealership Rating
Employee Rating

The service department was very helpful throughout my entire experience. I would go again for their services. More

by SESALTSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, John Ruper, Matt Palffy, Nick Feruito, Tracy Sapienza , Carlyle Franklin, Dave Moga, Nick Seminatore

Report | Print
Dec 13, 2022

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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