Dan Macdonald | Page 24

"PRICELESS CUSTOMERS SERVICE AND A GREAT EXPERIENCE" I went to Ferman because of a reference through my employer's perks. Not sure what I wanted nor what would happen. I wanted to get a used car but wasn I went to Ferman because of a reference through my employer's perks. Not sure what I wanted nor what would happen. I wanted to get a used car but wasn't sure it would go thru with the bank, if you know what I mean. However, the finance guy made it happen for me. I don't remember his name, but I called him "pretty boy" as he is a very handsome young man! While we were there waiting, me and my granddaughter, Dan, my sales person, took great care of us. The waiting area was clean, and it had plenty of snacks and drinks available. The best part was that they have an area for kids, so my grandbaby was entertained and did not asked me once if we were done yet. ;-) So I went home with my new vehicle, and when I got there, my husband got very upset with me because I did not consulted him before I agreed to purchase the vehicle. He does not like car payments!!! But I wanted a newer car with more up to date features. He was so mad at me that he was ready to divorce me! So on Monday morning, I went to see Karl Alvarez to see what he could do to help me., because I loved the new car, but I love my husband more!!! As I sat in his office, he took the time to listen to my dilemma, even though it wasn't his problem that I chose to not consult my husband. His reply to me was, "Don't worry! We will make right and we'll do what we have to. But the sale of a car is not worth a broken relationship!" I was shocked when I heard that, as again, it wasn't his problem. He told me to call my husband and ask him what will make him happy. My husband went with me 2 days later to talk to Karl. He listened to my husband and they got to an agreement! I got to keep my newer car and my husband too! To me, that was priceless!!!! No other dealership that I have ever dealt with really could not give a c*** about my life or problems as long as they got the sale. But at Ferman BMW they are not like that! They care about the whole customer experience from beginning to end, including saving a marriage! When ever I am ready to buy that brand new BMW, I promised Karl that I will come back to them!!!! THANK YOU FROM THE BOTTOM OF MY HEART TO DAN MACDONALD, MY SALES PERSON, JARED WHITE, AND TO KARL ALVAREZ FOR THE PRICELESS COMMITMMENT TO CUSTOMER SERVICE!!!! More

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No pressure sales, everyone was helpful. I had the pleasure of working with Dan. He is the type of salesperson you want at a car dealership. He was very knowledgeable and straightforward. The I had the pleasure of working with Dan. He is the type of salesperson you want at a car dealership. He was very knowledgeable and straightforward. There was a wide selection of vehicles to choose from and everyone I dealt with was friendly and professional. I would highly recommend this dealership. More

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Excellent service Went there to look at a used FJ Cruiser and originally decided not to get it, then came back and changed my mind. Beautiful vehicle with very little w Went there to look at a used FJ Cruiser and originally decided not to get it, then came back and changed my mind. Beautiful vehicle with very little wrong with it. The service was really great and the people we were working with stayed late just for us. Definitely recommend if you're looking for a used car. More

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Kayla called several times but never pushy very proffesional Daniel Macdonald was very good with us giving us time to make our decision and meeting all our requests about the car we were interested in, I wish I Daniel Macdonald was very good with us giving us time to make our decision and meeting all our requests about the car we were interested in, I wish I lived near this dealer because I would continue my relationship past buying the car with all service needed. More

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Honest and sincere sales Good vehicle. Honest sales. Worked with me and were reasonable on price. I would go there again if I could work with Dan. He was great. Good vehicle. Honest sales. Worked with me and were reasonable on price. I would go there again if I could work with Dan. He was great. More

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Great experience! This is the second car that my family has bought from Ferman BMW. Everyone is friendly and a pleasure to work with. No one pressured us into buying a This is the second car that my family has bought from Ferman BMW. Everyone is friendly and a pleasure to work with. No one pressured us into buying a vehicle. They are patient and take the time to ensure that you are happy with the vehicle that you are choosing. I would highly recommend this dealership to my friends and family. More

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Ultimate Buying Experience On December 27th, we ordered a 2018 330e for our daughter as a college graduation gift. From beginning to end the experience was fabulous. We tracke On December 27th, we ordered a 2018 330e for our daughter as a college graduation gift. From beginning to end the experience was fabulous. We tracked the progress of the order via the “MyBMW” website. The BMW Genius hotline even gave us the name of the cargo ship that her car was loaded onto in Munich. Using marinetraffic.com, we were able to monitor the ship’s journey from Germany to the US. When the car arrived in Palm Harbor, our client adviser Dan McCloy called us right away and scheduled the delivery appointment for the next day (March 31st). After a brief, but pleasant experience with Bobby Haines in the finance department, Toby and Scott (BMW Geniuses) helped our daughter learn all of her new car’s features; from pairing her phone to using the electric car charging port. Overall it was the best car-buying experience we have ever had! More

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Best First Car Experience! Dan Macdonald is by far one of the better salesman at Ferman BMW. As a first time buyer he did not make me feel pressured or stressed about the proces Dan Macdonald is by far one of the better salesman at Ferman BMW. As a first time buyer he did not make me feel pressured or stressed about the process. Dan always answered my calls and was on time about minor repairs that the car needed before sale. The staff always greeted with a smile and offered snacks and drinks while waiting for paperwork. I was worried about the car buying process and with Dan I felt like I had chosen the right dealership. I will recommend this dealership to anyone looking to buy their first car. Great experience! More

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no stress I had a easy day buying a used x3 from Dan Macdonald. It was a Saturday and there was a full house. They supplied bbq, and espresso during the quest f I had a easy day buying a used x3 from Dan Macdonald. It was a Saturday and there was a full house. They supplied bbq, and espresso during the quest for my new wheels. will return when need be. Also enjoyed learning about the history of the Ferman franchise. Thanks Joe, Palmetto More

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Found my vehicle online. Because I was looking for a specific vehicle, and found it online, but I am about four hours away from Tampa, and was not able to travel there quic Because I was looking for a specific vehicle, and found it online, but I am about four hours away from Tampa, and was not able to travel there quickly , but was able to secure purchase, arrange shipping, and they sent the papers federal express to a local Notary who handled everything quickly. More

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