Dan Macdonald | Page 17

Great experience on purchasing a vehicle My salesman Dan at Ferman BMW was very professional and knowledgeable. My husband and I felt very comfortable with no pressure. We will recommend My salesman Dan at Ferman BMW was very professional and knowledgeable. My husband and I felt very comfortable with no pressure. We will recommend this dealership to our friends and family. The whole process was very easy and quick. This dealership is 10 in customer service. More

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Long Distance Purchase I live in Philadelphia and bought a car over the phone / internet. The Ferman team was very helpful and professional. I highly recommend this dealersh I live in Philadelphia and bought a car over the phone / internet. The Ferman team was very helpful and professional. I highly recommend this dealership. More

by BRUCE.BARR Verified Customer Verified Customer

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Car buying experience made easy Ferman BMW made my car buying experience very easy and got me into the car I was looking for at a reasonable price! Dan Macdonald went above and beyon Ferman BMW made my car buying experience very easy and got me into the car I was looking for at a reasonable price! Dan Macdonald went above and beyond to make sure I was satisfied with my purchase. More

by LynnMarie Verified Customer Verified Customer

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Amazing Customer Service and Price I shopped online for a car. Got an immediate quote and call. Made an appointment convenient for me. The car was used. It was in great shape and clean I shopped online for a car. Got an immediate quote and call. Made an appointment convenient for me. The car was used. It was in great shape and clean just like the photos online. Clear explanation on the available service agreements. No pressure on purchasing any of the service agreements. I was in and out in a descent amount of time. Calls and emails ensuring I was happy. Would recommend this dealership to all. More

by Happy Customer Verified Customer Verified Customer

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Sales, repairs and finance great - “Genius” staff not great The only reason I did not give a 10 star rating is because of the lack of attention provided by the BMW genius staff. He was on his cell phone lookin The only reason I did not give a 10 star rating is because of the lack of attention provided by the BMW genius staff. He was on his cell phone looking at emails the entire 10 minutes he spent with me, and was completely disinterested in showing me the newest features of the BMW 330i. I have owned 2 prior models - a BMW 328ix and 328i models - with plenty of upgrades, but the latest 330i with active cockpit, remote start, and Apple car play had a few features I was not familiar with and he did not bother to demonstrate. I still have not figured out remote start. Even worse, he provided completely erroneous information about charging an Apple iPhone. Not only did he say that I had to purchase a special cord, he had no idea there was wireless charging in addition to a standard Apple plug-in charger. When I asked about the standard charging port I noticed near the cup holders, he said that would not work with an Apple charger. Wrong! His attitude and lack of knowledge was very disappointing. For anyone spending almost $50,000 (or more) on a new car, they should get better service from the Genius staff. Fortunately, my longtime sales person, always goes above and beyond and corrected the erroneous information the “Genius” provided. If you are going to employ a staff of “Geniuses” so that the sales staff can focus on the bottom line - selling cars - they should be willing to do their job. More

by MARIACITERONI Verified Customer Verified Customer

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Purchase of preowned X3 Salesperson, Dan, was very helpful without being pushy at all I would highly recommend Dan to any of our friends who might be interested in purchasi Salesperson, Dan, was very helpful without being pushy at all I would highly recommend Dan to any of our friends who might be interested in purchasing a car. More

by Laoria Verified Customer Verified Customer

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Oil change sale After receiving an email from Ferman BMW up to 5 Qt synthetic oil change for $59 I decided to take advantage of this great price. I have recently purc After receiving an email from Ferman BMW up to 5 Qt synthetic oil change for $59 I decided to take advantage of this great price. I have recently purchased a 2007 X5 privately, I thought this was a great chance to confirm with the included inspection to ensure I had a safe good running older BMW. No pressure to buy anything other was a plus. My car took 8 quarts, with the sale I still only paid $75. Left felt like I got a deal,as well as assured no current issues could be found. More

by ROSEMARY_B Verified Customer Verified Customer

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Wow! We did it Amazing buying experience! Steven and Dan both helped tremendously with our extremely fast and excellent purchase. We had been looking for a 4 or 5 Amazing buying experience! Steven and Dan both helped tremendously with our extremely fast and excellent purchase. We had been looking for a 4 or 5 series for a couple of months. But you guys found us the perfect. One owner. Fully loaded 2016 535i BMW..... Thanks Ferman!!!! More

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My experience Working with Dan MacDonald on the purchase of my new bmw was a pleasant experience. Even though I had not scheduled an appointment, Dan took the tim Working with Dan MacDonald on the purchase of my new bmw was a pleasant experience. Even though I had not scheduled an appointment, Dan took the time to make sure I was able to test drive the vehicle I was interested in, even though the dealership was close to closing time. When I returned for the second time, Dan greeted me promptly, and had the vehicle ready for a longer and more thorough test drive; he was not pushy at all. He made the buying process simple, and also threw in some BMW branded tire valve covers for my new car. The finance director Scott Douglas was awesome, and even got my credit union to offer me a lower % interest rate on my loan. Finally, working with Kenny Russell to understand the features of the vehicle was great. He answered all of my questions and spent at least 45 mins going over everything I’d need to know... My overall experience was A++ More

by Erika Torres Verified Customer Verified Customer

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Very good experience Dan picked me up from work to take me to the dealership. I test drove it on way to the dealership. He made sure I was comfortable while doing paperwor Dan picked me up from work to take me to the dealership. I test drove it on way to the dealership. He made sure I was comfortable while doing paperwork. They even got me lower interest rate. Go there to get ur next car. More

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