Dan Eager

Dan Eager is excellent, but It took four days to repair the malfunctioning iDrive in my car, because BMW of Darien never has parts in inventory for most repairs. The BMW model of shipping parts to its dea the malfunctioning iDrive in my car, because BMW of Darien never has parts in inventory for most repairs. The BMW model of shipping parts to its dealers when needed, sometimes all the way from Germany, may work for BMW of Darien and maybe for BMW of North America, but certainly does not work for the customers waiting for their cars. When BMW of Darien had the iDrive disassembled, I could not even take my car back until the parts would be there. BMW offered a loaner, but the repair took even longer than expected and by then I had returned the loaner. BMW offered North America has shipped so many parts for my cars over the years that I would have expected them to have a better grasp of shipping times. More

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This is the second time I’ve had Dan help me with my car and he’s always been super helpful and transparent throughout the process. Would absolutely recommend asking for Dan if you have to get your car serv and he’s always been super helpful and transparent throughout the process. Would absolutely recommend asking for Dan if you have to get your car serviced. More

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Car was serviced as requested and the rep David was competent and hospitable I will continue to have this dealership maintained my wife’s X5 competent and hospitable I will continue to have this dealership maintained my wife’s X5 More

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Everyone super friendly starting with Steve as client advisor. No negotiating back and forth. A very fair and balanced approach. Easiest I’ve seen in decades advisor. No negotiating back and forth. A very fair and balanced approach. Easiest I’ve seen in decades More

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Needed a new battery, didn’t have an appointment . They replaced it right away. Wonderful service They replaced it right away. Wonderful service More

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Confusion! Service was delayed for 2 months - story was the parts were in Germany ! Made in South Carolina!!!!! Service was delayed for 2 months - story was the parts were in Germany ! Made in South Carolina!!!!! More

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Dealership was professional and provided shuttle service to and from to pick up car. I thought the diagnostic charge was excessive, and estimate for repair of sunroof was outrageous! to and from to pick up car. I thought the diagnostic charge was excessive, and estimate for repair of sunroof was outrageous! More

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I was traveling through Connecticut when we got a service warning that needed immediate attention. We were able to limp into BMW of Darien and Dan was a huge help in quickly determining the cause and our opt warning that needed immediate attention. We were able to limp into BMW of Darien and Dan was a huge help in quickly determining the cause and our options to fix. Really appreciate them accommodating us and helping out in a tough situation. More

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For a 10 minute recall, they had the car for an entire day. No respect for people‘s time. day. No respect for people‘s time. More

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Service is thorough, no surprises and always on time. I have had the same advisor for a number of years so have a relationship I have had the same advisor for a number of years so have a relationship More

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