71 Reviews
Write a Review71 Reviews of Dan Dailey
March 05, 2023
Thanks Dan and David, very good job! Car service came in fast, everything was super perfect! Car service came in fast, everything was super perfect! More
Other Employees Tagged: David Fernando
January 08, 2023
Always treated great. I have never been pressured to buy something I didn't want. I have bought three cars here and had four cars serviced here. Exceptional service. I have never been pressured to buy something I didn't want. I have bought three cars here and had four cars serviced here. Exceptional service. More
Other Employees Tagged: Joseph Taft, Priscilla Allard, Kory Ufkin , Scott Rutman
January 07, 2023
Hit a pothole late at night and blew out the right front tire on our X3. Called Kuni service next morning and was told to bring the vehicle in for an emergency tire repair. Did so and received immedia front tire on our X3. Called Kuni service next morning and was told to bring the vehicle in for an emergency tire repair. Did so and received immediate assistance. Kuni kept the X3 overnight as they had to order and replace the two front tires. Needed an alignment, oil change, and cabin air filters. All service was completed allowing for pick-up of the vehicle within 24 hours from the time we dropped it off. Excellent service and customer support. More
November 02, 2022
A well organized dealership with skilled and efficient staff. The waiting room is comfortable and located adjacent to the well stocked show room. Service work is digitally photographed and transmitted to staff. The waiting room is comfortable and located adjacent to the well stocked show room. Service work is digitally photographed and transmitted to your cell phone. More
April 09, 2022
I took my car in for scheduled service after warranty expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was expired. The SA was very unresponsive and did not meet my expectations. I had to wait 20 minutes with no response from the SA during check-in. I was running late for my business meetings and had to leave the dealership. I tried calling the SA multiple times and always got voicemail. I sent text messages and got very slow responses (several hours later). I had to plan a trip to the coast and this poor response did not help me. My vehicle inspection report was not sent to me even after I asked for it and I was just informed my front tires needed to be replaced. I had to call 3 times to get a text message response. Tire pricing was much higher than Tirerack and I needed to negotiate it. It took an additional 2 days to get 2 tires mounted, balanced and aligned. Overall, I had a very poor experience with Kuni BMW service and I would NOT recommend it to any one. More
August 21, 2021
I had a scheduled appointment for an annual service call for my BMW X1 at 10:40 am. The service consultant was rude. The crew took off an hour for lunch without finishing my car and I had to wait in the w for my BMW X1 at 10:40 am. The service consultant was rude. The crew took off an hour for lunch without finishing my car and I had to wait in the waiting room. A service tech called to tell me what service had been given my vehicle and I couldn’t understand a word he said. The BMW was not finished until 2:30. This is inexcusable.I will not be purchasing a BMW at Kuni again. More