Curt Seufert | Page 2

i bought a Honda from them in August. I drove it one day home to Goshen and the check engine light came on. I took it back next day. they said they put a new transmission in and now not e I drove it one day home to Goshen and the check engine light came on. I took it back next day. they said they put a new transmission in and now not even 6 months later I am having to put over $3000 in it. I even ask salesman about if I needed to buy an extended warranty , he told me no and that I have best possible coverage. Alan in service was not very nice saying that they already had to pay over $5000. to replace the transmission. so these issues aren't their problem. I bought this Honda so I had enough seating for all 5 of my grandkids, now I don't even feel safe driving it. I guess its ok to rip off people now days. I am very disappointed as I had spent all my $$ on a deposit for this More

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The Service Department is very disorganized. Can't seem to track ordered parts. They had 2 weeks before my 1st appointment to get the part needed. Was told at the 2nd appointment that the part w Can't seem to track ordered parts. They had 2 weeks before my 1st appointment to get the part needed. Was told at the 2nd appointment that the part was still not in. After I returned home (45 minutes away), a 2nd service advisor informed me that it really was in. So, it took a 3rd trip there to get my battery cable. Curt sounded like a prerecorded message in speaking. He hardly listened to me and sent me on my way, when he could have done better research. When I returned that same day, he offered little remorse. Was given a free oil change and some gas, but that hardly makes up for the difficulties and unpleasantries. More

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Oil change and car wash - communication well and fairly I appreciated the non pushing for additional services suggested appreciated the non pushing for additional services suggested More

by karimariethomas Verified Customer Verified Customer

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It was great and swift I was done in 90 minutes Thank you very much very much More

by Cwinchell Verified Customer Verified Customer

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Oil change. In and out fairly quickly. Curt was extremely professional and helpful. Very nice. In and out fairly quickly. Curt was extremely professional and helpful. Very nice. More

by LAURIE1122 Verified Customer Verified Customer

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Appreciated the thoroughness of the initial assessment, and a very detailed plan for repairs. Took a few days longer than expected, and an update when it was two days beyond the expected date for service c and a very detailed plan for repairs. Took a few days longer than expected, and an update when it was two days beyond the expected date for service completion on that would've been helpful, but otherwise good experience. More

by KT Verified Customer Verified Customer

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Friendly interactions, no complications with helping me with what I need. All around good experience with what I need. All around good experience More

by Jeffreyharper430 Verified Customer Verified Customer

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Great service and extremely quick turnaround Very courteous service department. Explained everything thoroughly. Would highly recommend courteous service department. Explained everything thoroughly. Would highly recommend More

by corydwright Verified Customer Verified Customer

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Service people always helpful and proficient. ...willing to go the extra mile..waiting area clean, warm and comfortable. ...willing to go the extra mile..waiting area clean, warm and comfortable. More

by erin1lass Verified Customer Verified Customer

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I recently had the pleasure of experiencing unparalleled service at Basney Honda, and I wanted to highlight the outstanding work of the service department, with a special mention of Curt Seufert. From th service at Basney Honda, and I wanted to highlight the outstanding work of the service department, with a special mention of Curt Seufert. From the moment I arrived, the service team at Basney Honda demonstrated a commitment to excellence. Curt Seufert, in particular, went above and beyond to ensure that my experience was not only efficient but also exceptionally positive. His professionalism, attention to detail, and dedication to customer satisfaction truly set the standard for outstanding service. Curt took the time to thoroughly explain the maintenance process, addressing any questions or concerns I had. His communication skills and friendly demeanor made the entire service experience seamless and enjoyable. It's evident that Curt takes pride in his work and is genuinely invested in the well-being of the vehicles and the satisfaction of the customers. The efficiency of the service department at Basney Honda was impressive. The team worked diligently to complete the maintenance promptly without compromising on the quality of their work. I left the dealership confident that my vehicle had received the best care possible. I appreciate Curt Seufert's professionalism and the exceptional service provided by the entire service department at Basney Honda. It's clear that customer satisfaction is a top priority for this team. If you're looking for a dealership with a service department that goes the extra mile, I highly recommend Basney Honda – and be sure to ask for Curt Seufert for an unparalleled service experience. Thank you, Curt, and the entire Basney Honda service team! More

by Ktaylor Verified Customer Verified Customer

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