Crystal Thompson

This is my second vehicle with Toyota of Cleveland. Very helpful and courteous. Worked hard to find just the right vehicle!!! Austin kept me informed throughout it all, and did so with a super attitud Very helpful and courteous. Worked hard to find just the right vehicle!!! Austin kept me informed throughout it all, and did so with a super attitude. Highly recommend. More

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They are very friendly and listen to what you want in a vehicle then try to find what fits your needs. vehicle then try to find what fits your needs. More

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My wife and I recently purchased a Toyota GR86 from this dealership. The experience was very good. Our Sales Team were Michael and Mike, and they were excellent! Crystal performed the financing, and she w dealership. The experience was very good. Our Sales Team were Michael and Mike, and they were excellent! Crystal performed the financing, and she was very friendly and professional. They were all friendly and knowledgeable. I would highly recommend to anyone interested in buying a car. More

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We recently purchased a used Mazda CX-9 from Toyota of Cleveland and the experience was wonderful. Very little pressure to purchase quickly. The salesperson, Callaway Covington was very attentive and quic Cleveland and the experience was wonderful. Very little pressure to purchase quickly. The salesperson, Callaway Covington was very attentive and quick to answer our questions, and if he didn't know the answer, he found the information for us. Crystal Thompson, our finance manager was kind and patient answering all our questions. We look forward to working with them in the future. More

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I was dreading starting the search for my next car, but my experience at Toyota of Cleveland was great! Kenny Jones was really helpful, knowledgeable, and not pushy at all. My car buying experience was ver my experience at Toyota of Cleveland was great! Kenny Jones was really helpful, knowledgeable, and not pushy at all. My car buying experience was very pleasant! Thanks Kenny! Crystal Thompson helped us with the sales and warranty materials and she was very knowledgeable, thorough, and helpful. Thanks Crystal! I am enjoying the 4Runner! More

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Callaway was my salesman. Fantastic. ten out of ten, definitely would recommend. Fifteen words now. Fantastic. ten out of ten, definitely would recommend. Fifteen words now. More

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There was no pressure at all. Everyone was transparent and clear in delivering the information. Hospitality was also natural and added to the ease the process. Everyone was transparent and clear in delivering the information. Hospitality was also natural and added to the ease the process. More

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I was in the need to purchase a vehicle for my granddaughter. A close friend of mine's brother, Kenny Jones, works at Toyota of Cleveland so I gave him a call. Kenny was not available but I was tr granddaughter. A close friend of mine's brother, Kenny Jones, works at Toyota of Cleveland so I gave him a call. Kenny was not available but I was transferred to Laurie Hughes. I talked to her for some time and described what I was looking for, a low milage Camry. She told me she worked closely with Kenny and would relay the information. She sent me an "ipacket" on the Camry and I made arrangements to visit the dealership. I loved the car and Kenny spent time with me discussing how to get the "title" in another person's name. We went on a drive and Kenny showed me all of the systems on the car. Kenny introduced me to Crystal Thompson who spent time helping me complete the necessary paperwork. She also spent time going over the extended warranty options available on this car. All in all, a most enjoyable experience, a dealership a would recommend without reservation. More

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Alfred Odister is a phenomenal salesman! He goes above and beyond for his customers. He is professional, knowledgeable, polite, and prompt. His promptness was so appreciated as we are long He goes above and beyond for his customers. He is professional, knowledgeable, polite, and prompt. His promptness was so appreciated as we are long distance. We have purchased 5 vehicles from Toyota of Cleveland over the years and not a single negative experience. We were treated like family every time! This is why we will continue dealing with Toyota of Cleveland for years to come. HANDS DOWN THE BEST DEALERSHIP we have ever experienced! It's worth the drive!! More

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We wanted to write a review on Toyota of Cleveland and our outstanding sales representative Gregg Bain. As we decided between a couple of Toyota models, Gregg was very patient with us; he was very attenti our outstanding sales representative Gregg Bain. As we decided between a couple of Toyota models, Gregg was very patient with us; he was very attentive to our particular needs, he was thorough, and very knowledgeable. He always put us at ease with no pushy sales tactics. We decided on the RAV4 Hybrid, but the dealership didn’t currently have the trim line that met our needs. Speaking with Gregg, he assured us that he would be able to acquire the vehicle we wanted; he said it may take time. After much effort on Gregg’s part as well as several others behind the scenes, they got the exact vehicle we wanted. Throughout the process, Gregg stayed in touch with us the entire time; he assured us the vehicle was coming and provided delivery updates every step of the way. It’s not always easy to get the exact vehicle you want, sometimes it just takes time due to many reasons. Toyota of Cleveland came through and it was actually the best vehicle purchase experience we ever had. We also want to mention Crystal Thompson, the Finance Manager, who did an outstanding job going over the various warranty options. And finally, we want to acknowledge the General Manager, Monte Burney, we were very impressed with the entire operation, and it clearly starts at the top. We had several conversations with him during our experience, and you can easily see he puts people first…his customers and his employees. If you are in the market for a vehicle, Toyota of Cleveland should be your first and only stop! More

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