Crystal Thompson

Worked with Mr. Greg Bain and could not have been happier with the customer service I received. He answered all my questions and was not pushy at all. Will definite Greg Bain and could not have been happier with the customer service I received. He answered all my questions and was not pushy at all. Will definitely return. More

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Our sales person was Mathew and he was outstanding. We bothered him many times. and he was very gracious and kind every time to meet our wants and demands. Monte the general manager went out of his w We bothered him many times. and he was very gracious and kind every time to meet our wants and demands. Monte the general manager went out of his way to make sure we were happy and satisfied with our new Siena Van. More

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Went in looking for a truck and left with a truck! Thank you for helping me out! Thank you for helping me out! More

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Everyone was fantastic. I absolutely hate the vehicle I bought and am disgusted with my myself. Worst decision I've ever made. The people at the dealership were 100% great I absolutely hate the vehicle I bought and am disgusted with my myself. Worst decision I've ever made. The people at the dealership were 100% great though. More

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Have purchased 3 vehicles from this dealer since 2023. Stockton Coffee, Sales Mgr. & Austin Calfee, Sales, really work hard to satisfy my wife and myself. Thanks also to Madison.Guy & Crystal Thompson for Stockton Coffee, Sales Mgr. & Austin Calfee, Sales, really work hard to satisfy my wife and myself. Thanks also to Madison.Guy & Crystal Thompson for your assistance! Good trade in & price on the vehicles in the purchase! 👍 More

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Had a great experience . Austin Calfee took time to let us test drive three vehicles he never rushed or pressured us into buying a vehicle. He worked very hard to get us a gr Austin Calfee took time to let us test drive three vehicles he never rushed or pressured us into buying a vehicle. He worked very hard to get us a great deal and we greatly appreciate it.. More

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I dress down to vehicle shop. They treated me as if I wore a 3 piece suit. They treated me as if I wore a 3 piece suit. More

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All dealerships are in the business of making money. But I've never seen a business go so out of their way and beyond to try to help all they can. But I've never seen a business go so out of their way and beyond to try to help all they can. More

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My wife and I were truly impressed with the sales team Not only were they knowledgeable about the car we wanted,their business acumen was impressive. They helped us greatly to meet the price we would make Not only were they knowledgeable about the car we wanted,their business acumen was impressive. They helped us greatly to meet the price we would make a deal on. Cleveland Toyota's personnel are a Blessing to the business but to the customers as well! More

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Went to Toyota of Cleveland to test drive a Tundra Hybrid that I have been looking at for some time. At 7pm, I met with Kenny Jones in the rain at the front door. He was great from the start. We test drov that I have been looking at for some time. At 7pm, I met with Kenny Jones in the rain at the front door. He was great from the start. We test drove in the rain and returned. Kenny has a great personality and does not pressure you into anything. After returning, I answered a few simple questions as to what I was thinking of doing and I felt so comfortable with him that I told him I wanted to move forward and see if we could make the purchase happen. My wife and I had a great experience with Kenny from the beginning to the end. Kenny introduced me to Tyler Rutledge, Sales Manager. He checked out my trade, made a solid offer that I was looking for without having to debate. Kenny, Tyler and I sat down and discussed the numbers and came to a very quick agreement. This experience of agreeing to the price for the trade and purchase of the Tundra Hybrid was the absolutely best experience I have ever had in my 62 years. Absolutely no pressure, no hassle, no disrespect. After completing the paperwork for my purchase, we met with Crystal Thompson in finance. Crystal picked up where Kenny and Tyler left off with absolutely the best customer service while getting into the financing paperwork. She went on to explain warranty options, and then getting all of the paperwork completed. It may not mean much to some, but I had the one request to transfer my Submarine Veteran tag from my Jeep to the Tundra, since we recently moved to the area and did not want to have to through the hassle of getting a new one. Crystal made it happen for me. It is the little things that mean so much. To sum my experience with Toyota of Cleveland, I had absolutely the best experience! Kenny did everything I asked of him, and went above and beyond to ensure I was pleased with my purchase. He also did a thorough walk through regarding the features of my Tundra at time of delivery. As for Tyler Ratledge, he was very polite and down right a friend. I came away with the feeling he treated me fairly and respectfully. My experience with Crystal Thompson was nothing short of awesome also. She was very thorough and very friendly. By the time we ended the sale, it was after 10pm and we were apologizing to all three for keeping them away from the families after closing time. These folks were away from the families because it was raining so hard and major parts of Chattanooga were flooding. These folk’s families were being affected by the rain, but stayed with us to complete the sale. We were the last couple at the dealership, said we would come back the next day, but after making calls the their respective families to check up on them, they stayed the course to finish the sale. I can’t think of better dedication to a customer than this experience. All I can say is, if you are looking for a new vehicle please go to Toyota of Cleveland and see these folks. They are the best!!! More

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