Cristian Mendez

Ungodly amount of time to repair, horrible communication, charged for items that didn't resolve the issue charged for items that didn't resolve the issue More

by CSPRING2 Verified Customer Verified Customer

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I am not impressed with their service department. I had an explorer go in for transmission diagnostic and repair back in January. They did not find an issue for a couple weeks and my service advisor I had an explorer go in for transmission diagnostic and repair back in January. They did not find an issue for a couple weeks and my service advisor was not good at communicating and very hard to reach. The first diagnostic and repair was unwarranted and I was told it would fix the issue, it in indeed did not fix the issue and I was still going to be charged for it. Then came the second "diagnostic" that again did not solve the issue, mind you I'm still being charged for the first wrongful issue. Finally they get a third diagnosis of needing a whole new transmission, should've done from the start. 2 months it was in their shop and being wrongfully diagnosed just to be a transmission replacement at the end of it all and I still had to be $1600 out of pocket for the wrong diagnosis. On top of that, it sat in their yard for a long enough period for a mouse to find its way inside and leave poop everywhere and eat my kids $350 car seat. They also left me with 3 miles until empty on fuel. Do not go to corwin for any service. They do not care about their customers. More

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Great. Everyone is always willing to help Service to my car was quick and they got me in and out by 1pm. Cristian kept contact with me without the service a Everyone is always willing to help Service to my car was quick and they got me in and out by 1pm. Cristian kept contact with me without the service and I appreciated that More

by ANGELICA_E_VELA Verified Customer Verified Customer

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I usually have a hard time getting ahold of someone to talk to in service. The website didn't work nor did the app to try and schedule the service. It always just says there are no appointments times no m talk to in service. The website didn't work nor did the app to try and schedule the service. It always just says there are no appointments times no matter how far out in the suture I look. This forces me to call in and then no one is available soon have to leave a message. I am usually in meetings all day so then More

by Tim.ferguson Verified Customer Verified Customer

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Bought 99% of all of cars from Ford. Started with Russ Dean Ford to this date Corwin Ford dealership. Started with Russ Dean Ford to this date Corwin Ford dealership. More

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Service was performed in a swift and efficient manner. I did not get a message confirming completion. Tried to contact and leave leave callback 3 times before speaking with service rep who said work was c I did not get a message confirming completion. Tried to contact and leave leave callback 3 times before speaking with service rep who said work was complete (this was 7 days later). Cristian wasn't available when I arrived but Journey did a great job processing me out the door. Overall, good experience just didn't receive notice when work was first completed. More

by captainmilleson Verified Customer Verified Customer

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They got my truck fixed in a timely manner. The kept me informed on the status of my truck. The kept me informed on the status of my truck. More

by derek75 Verified Customer Verified Customer

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Very nice clean place. Detailed full service report given when required service was completed. Happy with the service! Detailed full service report given when required service was completed. Happy with the service! More

by Ecflawfinder Verified Customer Verified Customer

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Fixed the issues. Trust them to do the necessary work, although it is expensive I know it's done right. Trust them to do the necessary work, although it is expensive I know it's done right. More

by Besstd Verified Customer Verified Customer

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I needed a replacement electronic unit for my 2001 F150 but Ford no longer makes that unit. However, they were able to locate a replacement, so everything worked out great. but Ford no longer makes that unit. However, they were able to locate a replacement, so everything worked out great. More

by Kevin Schwinkendorf Verified Customer Verified Customer

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