Cristian Mendez | Page 2

Need to work on the customer service I'm a big fan of Corwin Ford had a bad experience Corwin Ford had a bad experience More

by Pfsrod34 Verified Customer Verified Customer

Report | Print

Communication issues. Technical issues on Corwin side. After picking up, new issue (related to svc.?) popped up. Called 3x, left VM's each time. Still no call back in 3 bu Technical issues on Corwin side. After picking up, new issue (related to svc.?) popped up. Called 3x, left VM's each time. Still no call back in 3 business days. Scheduled a follow up appointment for May 4th via MyFord app. Disappointed. This is my first experience with Corwin service. Not a good first impression. More

by CMWAYMIRE Verified Customer Verified Customer

Report | Print

When I went to make the appointment for my truck, I was expecting them to say 1–2 months out. They got me in quickly and took care of all warranty work quicker than the time frame they expected. I will def expecting them to say 1–2 months out. They got me in quickly and took care of all warranty work quicker than the time frame they expected. I will definitely be bringing my truck back for future repairs. More

by hpenavs68 Verified Customer Verified Customer

Report | Print

Lennon and Miguel were extremely knowledgeable, helpful, and when above and beyond to make sure my accessory needs were being met I would give them an 11 out of 10 if I could! and when above and beyond to make sure my accessory needs were being met I would give them an 11 out of 10 if I could! More

by 45 Verified Customer Verified Customer

Report | Print

Ungodly amount of time to repair, horrible communication, charged for items that didn't resolve the issue charged for items that didn't resolve the issue More

by CSPRING2 Verified Customer Verified Customer

Report | Print

I am not impressed with their service department. I had an explorer go in for transmission diagnostic and repair back in January. They did not find an issue for a couple weeks and my service advisor I had an explorer go in for transmission diagnostic and repair back in January. They did not find an issue for a couple weeks and my service advisor was not good at communicating and very hard to reach. The first diagnostic and repair was unwarranted and I was told it would fix the issue, it in indeed did not fix the issue and I was still going to be charged for it. Then came the second "diagnostic" that again did not solve the issue, mind you I'm still being charged for the first wrongful issue. Finally they get a third diagnosis of needing a whole new transmission, should've done from the start. 2 months it was in their shop and being wrongfully diagnosed just to be a transmission replacement at the end of it all and I still had to be $1600 out of pocket for the wrong diagnosis. On top of that, it sat in their yard for a long enough period for a mouse to find its way inside and leave poop everywhere and eat my kids $350 car seat. They also left me with 3 miles until empty on fuel. Do not go to corwin for any service. They do not care about their customers. More

Report | Print

Great. Everyone is always willing to help Service to my car was quick and they got me in and out by 1pm. Cristian kept contact with me without the service a Everyone is always willing to help Service to my car was quick and they got me in and out by 1pm. Cristian kept contact with me without the service and I appreciated that More

by ANGELICA_E_VELA Verified Customer Verified Customer

Report | Print

I usually have a hard time getting ahold of someone to talk to in service. The website didn't work nor did the app to try and schedule the service. It always just says there are no appointments times no m talk to in service. The website didn't work nor did the app to try and schedule the service. It always just says there are no appointments times no matter how far out in the suture I look. This forces me to call in and then no one is available soon have to leave a message. I am usually in meetings all day so then More

by Tim.ferguson Verified Customer Verified Customer

Report | Print

Bought 99% of all of cars from Ford. Started with Russ Dean Ford to this date Corwin Ford dealership. Started with Russ Dean Ford to this date Corwin Ford dealership. More

Report | Print

Service was performed in a swift and efficient manner. I did not get a message confirming completion. Tried to contact and leave leave callback 3 times before speaking with service rep who said work was c I did not get a message confirming completion. Tried to contact and leave leave callback 3 times before speaking with service rep who said work was complete (this was 7 days later). Cristian wasn't available when I arrived but Journey did a great job processing me out the door. Overall, good experience just didn't receive notice when work was first completed. More

by captainmilleson Verified Customer Verified Customer

Report | Print