Cristian Mascorro
Cristian Mascorro at Big Star Cadillac
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Cristian Mascorro | Page 2

Certified Sales Professional

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
21 Reviews
4.9

21 Reviews

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21 Reviews of Cristian Mascorro

October 17, 2023

Dealership Rating
Employee Rating

Ainsley was amazing to work with. She got me in for my appointment and on time, quick turn around process for a rental car, and was very detailed when it came to the overall process f More

by larraneisham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 05, 2023

Dealership Rating
Employee Rating

The employees are friendly, courteous and always display a smile. The dealership is always sparkling clean. I want to comment on my Salesperson Cristian Mascorro was instrumental in making my decision. More

by alvasepulveda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Keith Mujica

Oct 05, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

June 17, 2023

Dealership Rating
Employee Rating

Cris M was so helpful throughout the whole sales process great customer service! Highly recommend More

by Asamora
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 19, 2023

Big Star Cadillac responded

We strive for 100% customer satisfaction, and it is great to see you had such a positive experience at Big Star Cadillac. Thanks for the recommendation, and have an amazing day!

September 09, 2022

Dealership Rating
Employee Rating

Always helpful and willing to work with you and financial situation! Most of all the positive attitude that they give you right from the beginning. More

by tello_ignacio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 12, 2022

Big Star Cadillac responded

Thank you for your kind words and business!

August 26, 2022

Dealership Rating
Employee Rating

My experience with Chris was great! He walked me through the process of purchasing as I am a 1st time buyer and I got to say he is the real deal.! Even after the process was finished he More

by MikeReyesJr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2022

Big Star Cadillac responded

Thank you, Mike, we are honored!

August 25, 2022

Dealership Rating
Employee Rating

Great customer service. Everyone is always asking if we need help. Always have a smile very polite. Very clean,very welcoming. More

by Vsalmon71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman

Aug 26, 2022

Big Star Cadillac responded

Thank you, we appreciate you!

August 19, 2022

Dealership Rating
Employee Rating

Chris M great man has always been very helpful since we got our CT6!very great sales man highly recommend him! More

by Victor61216
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2022

Big Star Cadillac responded

Thank you, Victor!

November 12, 2021

Dealership Rating
Employee Rating

Let me just start off with how disappointed i am in this dealership. Please please please take your business elsewhere! Once you buy the car they no longer care about your business because they got what the More

by Jasmine Gallien
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rocky from service.

Nov 19, 2021

Big Star Cadillac responded

Jasmine, Thank you for your business and your review. We agree that an apology is in order as your vehicle was here entirely too long. There are two reasons for this. The first is that we were unable to duplicate the concern you had described. This does not mean it is not present. However, if we cannot duplicate the symptom, we cannot diagnose the problem and thus cannot affect the necessary repair. We share your frustration when this happens. The other delay was due to our transition to new ownership from Ron Carter to Big Star. With that, came new systems and processes that allowed a few cars to 'fall through the cracks'. We agree this should be our problem, not yours, and again we apologize. We can assure you we are back up and running 100% and don't foresee this happening again. We value your business and your trust, and we would be delighted if you would try us again for service of your Cadillac, especially if it is more convenient for you. If you would like to discuss this further, feel free to contact me. Patrick McClellan, Service Manager pmcclellan@bigstarcadillac.com.

August 16, 2021

Dealership Rating
Employee Rating

Chris was great! Made us feel comfortable and a joy to have a a salesman. More

by carmenaldava
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: June Barron

Aug 16, 2021

Big Star Cadillac responded

Carmen, Thank you for your review and you business, we are honored!

August 05, 2021

Dealership Rating
Employee Rating

They treat you like family. Made me feel comfortable with my purchase and were very competitive on pricing. More

by Alex
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, Iriam Diaz

Aug 13, 2021

Big Star Cadillac responded

Alex, thank you for your review and your business!

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