"Issues were resolved in the interested of customer"
After having some issues with the sales person and Salesmanager Cory Ballek about undisclosed fees (if you decline the membership program you have to pay 600$ in administration fees which should be disclosed but wasn't)
I was contacted by Kelly Grant who did his best to resolve the issue and was friendly and helpful and finally able to resolve the issue. They held true to their promise of customer satisfaction!
"Very good service."
- Red Bandit
I was not impressed with a couple who came in with two very large dogs and just assumed that everyone would be fine with it but I was not. They complained and the service manager seated them in a separate area. Thank you so much. In time of COVID 19, animals may transit the disease as well as humans and should not be out in such a public place. One of them could easily have stayed home with the dogs as neither of them could control the dogs.
"Mark Nydokus, Service Manager, is knowledgeable, honest..."
- Darryl Bee
Mark Nydokus, Service Manager, is knowledgeable, honest and always available, explains what they are going to do. Always Has time for the customer. Sales pretty much treat you with indifference after the cheque is cashed. If it was not for Mark I would probably Not return to dealership.
Other Employees Tagged:
, Mark Nydokus Service Manager
"Tim in sales was great to work with. He took the time to..."
Tim in sales was great to work with. He took the time to let us test drive vechiles and was very knowledgeable and professional in answering our questions. He did a great job in going over details of the use of items in the vehicle.
Both ladies in finance were great answered all our questions. Was also great to see a manager introduce himself.
Very professional and friendly service. A car buying experience can be frustrating and unpleasant. My experience with Cam Clark Ford in Red Deer was the exact opposite.
"Great customer service experience"
The team was exceptional from entering the front door. Thanks for the great experience! I will be back and I will certainly recommend this dealership.
Other Employees Tagged:
Jen Opp- Shane- (New car Manager) - Sarah McNeill
"sales at cam clark reddeer"
staff very helpful my salesman vlad done a great job done most of the work on phone as we are out of town and cory was great got us a very good deal and thank finance staff very good at her job thanks again to all
"Customer Service and Customer Focus"
Service Desk and mechanic that handled my service request were both totally awesome!! I was in and out of the service area in no time at all and everything was explained to me and handled so very well. Very impressive dealership.
"Tony and Ronda"
Our overall experience buying this new vehicle was awesome!! Caroline was the best sales person we have every dealt with! The rest of the employees we talked to were very helpful and friendly too. Thanks so much!:)
"Mixed experience, but overall, fairly satisfied! "
I had a very mixed experience dealing with Cam Clark in Red Deer. Initially I reached out to Vlad Ramirez as he had a lot of good reviews, and I wanted to see if he could help me get into a new F-150. Shortly after realizing that the payments weren't going to work for me, Vlad seemed disinterested and frustrated when I said I wanted to wait. He reached out a short while later and offered to see if he could try again after consulting with management and getting payments down a bit. We exchanged texts back and forth and before committing to going into the dealership to work numbers I was seeking clarification when Vlad became defensive about the process and borderline rude. He stated he was in a rush to pick up his kids hence why he was abrupt. (Not sure if that is an appropriate reason to be rude to a potential client - but OK.) A few days later Vlad came back with some numbers that were out of my budget so I said it wouldn't work at this time and perhaps in the new year, and I didn't really feel comfortable working with him just based on how he had treated me prior.
The next day I was contacted by the sales manager Cory Ballek who offered me a great deal with everything I was looking for. Cory was polite and professional, not pushy, and genuinely wanted to see if he could make a deal work. I told him I would agree to this based on the great service he was providing. The truck was brought down from an Airdrie store, so when I went down to look at it, I realized it had several things missing that I hadn't been made aware of that my current truck had. Vlad was disinterested in the deal, rude, and when I was inquiring about other options and possibilities said "You've worn them down to nothing. You're not getting anything else, this is the deal, take it or leave it." At this point I did not feel comfortable proceeding so I asked for my keys back, when Cory came out to introduce himself and see if he could help. I was frustrated and wanted to leave so I said I would think on it and get back to him. I let Cory know later that evening that due to Vlad's unprofessional behaviour and the truck not being what I had wanted I didn't want to proceed.
Cory called me after that text and apologized and was surprised as well with Vlad's comments and behaviour. He advised me that Vlad admitted his comments were unprofessional and that he knew he killed the deal by how he spoke to me. Cory offered to remove Vlad from the deal and see if I'd be comfortable moving forward with himself as my salesman if he could find me a truck with everything I was looking for. I agreed to that after some convincing and Cory found me a different truck in Airdrie and had it brought down for a test drive the next day. I met with him and we moved forward with the deal. It sucked though as Cory is so busy as a manager it's hard for him to be able to communicate with me as a salesman would but he did try his best. I wasn't given the opportunity to take part in the "putt for dough" challenge even though the truck was purchased during employee pricing but that's not a huge deal. There were also quite a few mix ups in the finance office, with Ford, and with Sirius, due to switching 1 truck out for another but that is no fault of his.
Overall, I can't give this dealership a perfect rating due to the poor treatment by one of their salesman and the difficulty of communicating with the sales manager for the process but they were able to get me the truck I wanted at a good price. I know they want 5 stars across the board but in order for that to happen it would have had to have been a perfect experience, which unfortunately, it was not. The only reason I gave Cam Clark my business is due to Cory's willingness to right the wrongs that were initially made.