Corey McDole

I can’t get anyone to answer my question on the phone so I’m submitting this in writing. I have a 2022 Ram 2500 Turbo Diesel Big Horn. I got a recall notice in the mail and brought it into the service depar I’m submitting this in writing. I have a 2022 Ram 2500 Turbo Diesel Big Horn. I got a recall notice in the mail and brought it into the service department to have the recall addressed. I brought it in on October 11th 2023, the service tech suggested that they should do a service on the truck while it was in the shop. I agreed to have a basic oil service done, tire rotation, the fuel filter replaced. When I got the truck back later that week, Cory informed me that they did perform the service but couldn't complete the recall and Andy Mohr would have to order the part. My check engine light was now on, which was not previously. I was told that this was due to unplugging or removing the item associated with the recall. Cory told me that the part would be in within a few weeks and that the check engine light could be ignored until that time. He said he would reach out when the part came in. I paid $816.67 for the service Several weeks past and I never heard back so I attempted to call in, beginning of Nov. I left several VM for Cory without a return call from him. I waited 2 more weeks and called in again, end of November, finally connecting with Cory. He did not remember my vehicle or have record about the recall. Once I explained that I had indeed brought my truck in, consequently paying them for a service. He proceeded to inform me that the recall part would need to be ordered and would be atleast 1 month. This was confusing as it had already been a month and that I had been told the part had already been ordered. Cory stated that i could bring my truck by and "he could see if they could do anything about the check engine light". I declined the offer and asked that we just address the engine light properly to get the recall done. He told me again that he would reach out. I waited through November and December without reaching out, expecting to get an update from someone about the recall part, I heard nothing. I called in this morning January 2, 2024 and spoke to a receptionist. She put me on hold and when she came back on she told me Cory was with a customer and that she would leave my name and number on his desk and he would call me back. After waiting 4 hours without a call back I called in and spoke to a different gentleman. He asked for basic information to pull me up in the system. I provided my name, phone number, company name, and truck type and he couldn’t pull me up. He put me on hold and when he came back he asked if there was any other name it could be under. I then provided the VIN number to eliminate any confusion. He took the VIN and said he would look into this and call me back. 3 more hours passed without a return phone call, I called in again only to ring through to a voicemail. I’m extremely frustrated. 3 months with a check engine light, which disables some functions of the vehicle (remote start, service messages, etc) I feel as though I was baited to come in for the service work that I then paid for but can’t get anyone to communicate the status of the recall. More

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Corey is very detailed orientated. he took care of my vehicle as it was is own. Also enjoyed that we were able to talk marvel movies on check in also he really knows his stuff he took care of my vehicle as it was is own. Also enjoyed that we were able to talk marvel movies on check in also he really knows his stuff More

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THE WHOLE SERVICE TEAM IS GREAT AND THEY ALWAYS MEET OR EXCEED OUR NEEDS. GREAT TEAM EXCEED OUR NEEDS. GREAT TEAM More

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