Team Ford

Everyone at the dealership was fantastic and I got the car I wanted at the price I wanted. Thank you to Victor for his knowledge and dedication, he really made the experience. car I wanted at the price I wanted. Thank you to Victor for his knowledge and dedication, he really made the experience. More

From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience. Thankyou to Victor Kim and Team Ford More

Went Team Ford this morning to look at a new F-150 truck. Victor was a great help. I already knew exactly what I wanted which made her job so much easier. Friendly, easy to talk to. If you want a sales assoc Victor was a great help. I already knew exactly what I wanted which made her job so much easier. Friendly, easy to talk to. If you want a sales associate who won’t pressure you, Victor is the person for you. More

Very happy with my recent purchase at Team Ford. Victor is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping me Victor is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping me. I won't hesitate to shop there again! More

Very happy with my recent purchase at Team Ford. Victor is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping m Victor is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping me. I won't hesitate to shop there again! Thanks for the experience Victor More

Went Team Ford this morning to look at a new F-150 truck. Ambar Santana was a great help. I already knew exactly what I wanted which made her job so much easier. Friendly, easy to talk to. If you want a sal Ambar Santana was a great help. I already knew exactly what I wanted which made her job so much easier. Friendly, easy to talk to. If you want a sales associate who won’t pressure you, Ambar is the person for you. More

have been dealing with an issue with team ford for a few months now and don't know what else to do to get some service and some answers. I had my truck originally in to waterloo ford through my body shop fo months now and don't know what else to do to get some service and some answers. I had my truck originally in to waterloo ford through my body shop for an accident to the driver's side front wheel area and components over a year ago. I got the truck back but the work was done wrong and there was a problem and I had to take it back to be fixed 6 months after the work was completed. I didn't know at the time the problem was the area that was done earlier so I took it to my closest ford dealership at TEAM ford who i have had do other work for me on my f150 inthe past. The work was completed but not done correctly when I picked it up and had to drive back immediately to find out the tech didn't tighted the brake caliper and it was falling off as I drove home. This was corrected and I paid the amount for the work. Once home I realized this was the same work that was done by waterloo 6 months earlier. I contacted Leonard at TEAM ford about this and asked that they warranty the work so I am repaid for work that was not my responsibility. This was two months ago. I am getting the run around. I contacted Leonard again recently and he was happy to tell me I am getting a cheque soon for half of what I paid to have the work fixed. This is totally unacceptable as none of this is my responsibility. I have been in contact with the body shop and waterloo ford service manager who say that this should be covered by warranty and I should not be responsible for any of the payment as this is work that should have a 2 year warranty. Leonard even told me that when I went to pick up the truck the first time. I asked Leonard why I should be responsible to pay any of this and all I got was crickets. He told me to contact Waterloo and they should be warrantying it. Unfortunately for TEAM ford the tech who did the repairs put down the work on the invoice for the wrong side of the truck and this may be an issue for TEAM ford to put the warranty in. I spoke with the service manager there at Waterloo - Grant who let me know that if it was their work they would warranty it and i would get all my money back. I never got any calls back from TEAM ford until i had to contact them firsts. Even after I have left messages over the past two days I have heard nothing. Now I have to resort to this to try to get a fair treatment and get my money back for something I have no control over. I would not recommend their service department to anyone. They do not provide customer care as they state in their website. More

Very happy with my recent purchase at Team Ford. Imran is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping me. Imran is very knowledgeable and gave me options that suited my budget! I found them to be trust worthy and were beyond my expectations in helping me. I won't hesitate to shop there again! More