Corene Jairala | Page 7

vehicle came out with more damage then it had when I took it not sure if the fault is with service dept or the collision center, but the my experience was a nightmare. brought the additional damage to the attent not sure if the fault is with service dept or the collision center, but the my experience was a nightmare. brought the additional damage to the attention of the staff and was brushed off as the age of the veh, however the problem was not there until it was left with them. 👎 More

by KC09 Verified Customer Verified Customer

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World Class Service I took my car in for a repair after a accident and they made the process extremely easy. I was kept informed throughout the whole process. The collisi I took my car in for a repair after a accident and they made the process extremely easy. I was kept informed throughout the whole process. The collision repair department provided me with world class customer service and I will recommend them to anyone in need of this type of service. More

by michelle Verified Customer Verified Customer

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Oil Change and tire rotation Overall the service department does a good job on the hard skills. The customer service warmth and outward friendliness is not consistent across all Overall the service department does a good job on the hard skills. The customer service warmth and outward friendliness is not consistent across all the services advisers. Faith who takes a lot of the incoming calls is AMAZING. Her voice and pleasantness makes you feel a part of her day and not interruption to her day. The same holds true with the agent named Peaches. More

by EDWARD.C.EVERETT Verified Customer Verified Customer

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Collision center nightmare If your car is not a GM model I wouldn't recommend. Upon picking up my car I noticed that my bumper was off centered, my hood did not close properly a If your car is not a GM model I wouldn't recommend. Upon picking up my car I noticed that my bumper was off centered, my hood did not close properly and my adaptive headlamps were malfunctioning because of something they did incorrectly. I took it back the next day, they corrected the hood and bumper but stated I would have to take it to BMW for the malfunctioning headlamps cause they didn't have equipment to diagnose a BMW.. After driving my car on the highway just a few hrs after them correcting the hood and bumper I noticed my signal marker lights coming away from the front end and that my fog light cover was missing, So after spending over $4000 for repairs it's costing and additional $2400 to correct their errors More

by sirhollis Verified Customer Verified Customer

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Worse experience w any dealership I have been in the automotive and insurance claims industry for over 12 years. I moved to the Orlando area less then a year ago. Someone else hit my t I have been in the automotive and insurance claims industry for over 12 years. I moved to the Orlando area less then a year ago. Someone else hit my truck. So I went to a GMC dealership since I have a 2017 GMC. There is no chance I would ever recommend anyone to go to this dealership for body or service work. There were so many issues.... 1. It took over 3 weeks to get my truck fixed. 2. The representative that started to help me quit and I was never called and updated on my truck I had to call multiple times just to get a response. 3. The work that was done to my truck was a C- level work at best! I worked at a dealership so I know what I am actually looking for. 4. The management told me I could not take my own truck until I paid the balance that insurance had to pay. So my truck after 3 weeks cost me additional $250 because the staff didn’t do there job and fight for the customer. 5. I had to point out bubbles, body lines didnt line up (2 different times I pointed them out) I will end taking my truck to another GMC Dealership that has quality team to fix what is still not lining up correctly. And I will send this bill to this dealership and hopefully they pay that. More

by acoit2616 Verified Customer Verified Customer

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Smmoth and Easy Very professional. Car done as promised. not a very long wait. Comfortable waiting area. Will definitely bring my car back again. Smooth running serv Very professional. Car done as promised. not a very long wait. Comfortable waiting area. Will definitely bring my car back again. Smooth running service department More

by nittanylioness76 Verified Customer Verified Customer

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Vehicle Service Buick Service & Customer Service is great. They are respectful, friendly and good advisers. They help with customer needs of being comfortable in thei Buick Service & Customer Service is great. They are respectful, friendly and good advisers. They help with customer needs of being comfortable in their vehicle. I would refer Buick to another More

by LOVE_4EVERJESUS Verified Customer Verified Customer

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Jake got me in for oil change & 60,000 mile check up. Jake in the Service Department is great to work with and honest! He knows that I am a Realtor and I am very busy. He sets up my service calls and gets Jake in the Service Department is great to work with and honest! He knows that I am a Realtor and I am very busy. He sets up my service calls and gets me in and out so that I don't miss work. More

by MEPOILLION Verified Customer Verified Customer

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Orange Buick Dealership - Great job on my 2013 Yukon XL Everyone was very friendly, helpful and knowledgeable. I was hit by a 22 year old at a red light in Tampa Florida, and the back-end of my 2013 GMC XL Everyone was very friendly, helpful and knowledgeable. I was hit by a 22 year old at a red light in Tampa Florida, and the back-end of my 2013 GMC XL had to be replaced. The initial parts that were sent to the dealership did not work out for some reason, or didn't fit, so they had to order new parts. My car was at the dealership for 4 weeks all together, but the end result was AWESOME and worth the wait! I did not use a rental car, but preferred using my other GMC. I really liked the fact the GMC dealership drove me back home and also picked me up on the day my car was ready, as my family lives out of state and out of country, this way I did not have to hire a taxi. I highly recommend Orange Buick Dealership and Repair Shop for their extraordinary and friendly service. I am buying all my future cars from them - God bless Elaine S. Orlando FL, CEO manukahoneyusa.com More

by MANUKA Verified Customer Verified Customer

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Excellent Service Department - Robert Cicero is the best! We have been taking our vehicles to Orange Buick since we moved to Florida twenty years ago. Robert Cicero is the best Service Consultant we have eve We have been taking our vehicles to Orange Buick since we moved to Florida twenty years ago. Robert Cicero is the best Service Consultant we have ever had the pleasure of doing business with. Robert is very friendly and knowledgeable. We know he will keep our car service up to date to avoid breakdowns on the road. Robert will recommend the services that are needed and make sure they are done right. We have purchased two vehicles from Orange Buick. We highly recommend Robert Cicero, the members of the Service Department, Sales Department, Parts Department, and other members of the staff. More

by Steve, Judy, & Lindsey Verified Customer Verified Customer

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