Collin Romer
Collin Romer at Dana Ford Lincoln

Collin Romer | Page 62

Service Advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.8
669 Reviews
4.8

669 Reviews

Write a Review

669 Reviews of Collin Romer

September 20, 2021

Dealership Rating
Employee Rating

Drove over, was told 2 weeks for appointment and She needed to call for an appointment. She called, was told first service appointment was 7 weeks away. What are we to do with no vehicle for 7 weeks? More

by johnwierzbicki45
Recommend Dealer
No
Sep 21, 2021

Dana Ford Lincoln responded

We understand your frustration and appreciate you bringing this information to our attention. It is never our intention to upset you and we hope we can have a chance to regain your confidence in us. Please don't hesitate to reach out if you're interested in discussing your experience further. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

September 15, 2021

Dealership Rating
Employee Rating

Service was Exceptional the staff worked with me every step of the way made me feel like there was nothing wrong with my car Dana is a wonderful car dealership thank you guys More

by Teerossi8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2021

Dana Ford Lincoln responded

It was our pleasure! Thank you for trusting the Dana Ford team with your vehicle. We appreciate your support and hope we can be of service to you again in the future!

September 13, 2021

Dealership Rating
Employee Rating

Dealership and waiting area was very clean. The service manager Collin was prompt and courteous. More

by dkadan3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Dana Ford Lincoln responded

Thank you for the fantastic review! We look forward to seeing you next time at Dana Ford!

September 13, 2021

Dealership Rating
Employee Rating

You are greeted by a rep.who listens to you needs ,waiting area very comfortable and clean service fast and Complete More

by RDSEE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Dana Ford Lincoln responded

Thank you for the kind words! We look forward to seeing you next time at Dana Ford!

September 10, 2021

Dealership Rating
Employee Rating

They got my oil changed and somehow got the hood open which was hard to do, but I shouldn't have had to wait that long just to get it changed. At least they did a better job than Pep Boys did. More

by BRIANGLAUB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Lynda Buttermark, Isaiahs Cedeno-Ramirez, Patrick Ciotola, Patricia Farag, Jasmine Jackson, Kyung Park, Harley Schick

Sep 10, 2021

Dana Ford Lincoln responded

Thank you for the review and feedback. We appreciate your patience during your visit and hope you'll consider giving us a chance to do better in the future. Take care and thanks again!

August 28, 2021

Dealership Rating
Employee Rating

I’ve been dealing with Dana over 25 years whether it’s fir Sales or Service Dana is by far the best dealer. You are always treated like family by Professional, Courteous, Understanding and Knowledgeable S More

by Tonz & Marge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Keith Service Mgr

Aug 30, 2021

Dana Ford Lincoln responded

Your continued support and confidence in the Dana Ford team mean the world to us! Thank you so much for being part of our family for so long! We're looking forward to providing many more years of quality service to you!

August 28, 2021

Dealership Rating
Employee Rating

Dana Ford Lincoln is great. The staff is knowledgeable and friendly. I wouldn’t bring my Escape anywhere else. What more can I say. Bye More

by caohanach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Dana Ford Lincoln responded

We're so glad to hear this! Thank you for your confidence in the Dana Ford team! We'll see you next time!

August 25, 2021

Dealership Rating
Employee Rating

Excellent and quick service. My issue was corrected. It was a pleasure to be treated so nicely and the building itself was immaculate and very well maintained. More

by asusi1111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2021

Dana Ford Lincoln responded

Wow, thank you so much for this wonderful feedback! It was a pleasure having you visit us here at Dana Ford and we hope we can be of service to you again in the future. Take care!

August 23, 2021

Dealership Rating
Employee Rating

I work at Dana Ford Lincoln, my co workers are friendly, I work at Dana Ford Lincoln, my co workers are friendly, The service was performed in a t.imely manner, I've been a customer since 1987, both in sale More

by smichelotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan , Patricia Farag, Jasmine Jackson

August 14, 2021

Dealership Rating
Employee Rating

Service Dept. needs to learn customer service etiquette! Dealing with same issue for 2 months! Colin,Pat and Danielle B they never ever call back! More

by may261979
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Aug 16, 2021

Dana Ford Lincoln responded

We're sorry to hear about these repair issues. Please reach out to me so we can discuss these concerns in more detail and find a solution. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

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