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2261 Reviews of Colin Simmons
April 17, 2019
Very Disappointed I bought my vehicle at Family Hyundai several months ago with Ricky Gushi. He was nice and knowledgeable but lacking in the administrative/scheduling I bought my vehicle at Family Hyundai several months ago with Ricky Gushi. He was nice and knowledgeable but lacking in the administrative/scheduling department. I bought an exterior and interior warranty through Al Pelizzeri. Al assured me that with my warranty I would be able to call and schedule an appointment and I would get my car fully detailed (wax and sealed exterior and leather conditioning on the inside) and get a complimentary loaner car. I opted for this warranty because I have two young children who are messy and don't have the time to detail my car myself. Fast forward to April 2 I needed an oil change and I had a software recall update on my Santa Fe. I thought that since they already had my car I would get my car detailed too. I called Ricky to schedule everything. He told me to call the service department to schedule everything. I called and made an appointment but the service department told me to talk to Al about scheduling my detailing. I tried to get ahold of Al but I am pretty sure he was screening my call as I called multiple times and left messages and didn't get a callback. (I saw Al a few days later and he said he didn't get back to me because he wanted me to go through Ricky to do all the scheduling. That would have been nice to know before he avoided my calls.) Ricky informed me that the service department had a lot of engine recalls so they didn't have any loaners to do my car detailing. I was understanding. Ricky told me I should keep my service appointment and we would reschedule the detailing later. I showed up for my prescheduled appointment on Tues April 2 at 5:00. I waited about an hour and decided to grab some dinner and come back later to get the car. I got a call about 7:20 and was informed that my car was not done. I asked why and was informed that there were no techs available to work on my car. I was pretty mad as I was told they would be able to work and finish it that night. I had to drive back and get my car as I had to go to work the following morning. Disappointed, I called Ricky the following day. He was understanding (Ricky offered to get me a free oil change for wasting my time) and rescheduled my service appointment and car detailing for Monday, April 8. He was able to get me a loaner car. I dropped my car off with Colin the service department. I told Colin everything I needed done. I told him about the oil change, the recall and the car detailing via Al. I explained that the car is supposed to be detailed not just washed and vacuumed. The service department wasn't able to work on my car until Wednesday which I was okay with because I had a loaner. I got a call Thursday and was informed that my car was done and ready for pickup. I reached out to Ricky to make sure that my car actually got detailed and I was assured it was and come by after work to pick it up. I stop by after work and check out and paid for my car (I wound up needing some breaks from what Colin told me). I walked out to the parking lot to get my car. I looked around the outside of the car I could tell it wasn't waxed. It looked washed by not very good. I was hoping the inside would be better. The inside was worse. It looked like it was just vacuumed and that's it. There was still dust everywhere, coffee stains in the cup holder, and a myriad of other things. I was instantly very mad. I drove the car around and had Ricky take a look. He was just as mad as I was. I am not sure where the breakdown in communication happened but it did. Ricky sais he would make it right and to call him on Monday and he would get a loaner and send the car out for detail. I called Monday and Ricky wasn't able to talk with Al as he was "away at a meeting" all day. I was told to try again Tuesday and which I did but I couldn't get ahold of anyone. It has been very frustrating having to try and get my car worked on. It seems like I get a lame excuse or the run around every time. It shouldn't be this hard. I feel like I should have been better-taken care of as I helped bring in two of my Aunts and my sister to Family Hyundai to buy brand new cars. I'd be happy to talk with Graham Watson about all my troubles. More
by matthewsteven9
Verified CustomerOther Employees Tagged: Al Pellizzeri, Ricky Gushi
April 16, 2019
Oil Change Excellent service with quick diagnostic work. The service rep I worked with was very polite and friendly. Will come back to this service center for fu Excellent service with quick diagnostic work. The service rep I worked with was very polite and friendly. Will come back to this service center for future work! More
by RICOBENE123
April 15, 2019
Great Service Very friendly service staff and usually very quick. Stopped in recently without an appt for a software update and they got everything completed in ab Very friendly service staff and usually very quick. Stopped in recently without an appt for a software update and they got everything completed in about 45 minutes. More
by ajapremier
April 15, 2019
Great Service! Really Great Service! They always offer great advice on repairs and rebates. They also let you know the estimate wait time for service. They also offe Really Great Service! They always offer great advice on repairs and rebates. They also let you know the estimate wait time for service. They also offer fresh brewed coffee and pasties ..which is a plus. More
by NFDMIXME2
Other Employees Tagged: Jaclyn Bobbitt , Andrew
April 14, 2019
"Impressed"! My appointment for an oil change was at 9:15am on a Saturday. I got there at 9 and expected to be there a while. Surprisingly, I was able to drive my My appointment for an oil change was at 9:15am on a Saturday. I got there at 9 and expected to be there a while. Surprisingly, I was able to drive my vehicle right into the garage. I was greeted my an extremely courteous man who explained everything. I was shocked to discover that my oil change also included a free car wash and vacuum. After registering my car with the dealership I was led back to a large waiting area with tables, chairs and couches. There was also a little room off to the side that was a quiet room. In the main room there was coffee and a table full of coffee cakes! A large screen TV was on the wall with HGTV playing. I grabbed a cup of coffee and settled in still expecting to be there for at least an hour because a coworker of mine told me that when she takes her Hyundai to her dealership, she is there for 2 hours! I was probably there for 30 minutes tops. My oil was changed. All fluids were topped off. My tires were checked and air was added. my car was washed and vacuumed and the total cost was just $44! I will be servicing my vehicle here from now on. More
by CINDYSKI67
Other Employees Tagged: Arthur Beagley
April 14, 2019
Excellent! Family Hyundai has the BEST Service Department I have ever been to. On my 4th Hyundai now and always get my service there. The staff is always pleasan Family Hyundai has the BEST Service Department I have ever been to. On my 4th Hyundai now and always get my service there. The staff is always pleasant and I know I can depend on them to do a fantastic job every time! More
by SANMINNA5
Other Employees Tagged: Mike Majchrowicz, Tom Salin
April 09, 2019
Repair broken rear view mirror Dealt with Colin, he is always courteous and professional. My mirror was replaced in a timely manner and then the welcome car wash, all in all a posit Dealt with Colin, he is always courteous and professional. My mirror was replaced in a timely manner and then the welcome car wash, all in all a positive experience. Thanks so much. More
by GRABS4444
April 08, 2019
The name matches their service Every time I go in for service I feel like I'm apart of the family. The way they greet you coming in all the way until you leave with your issue resol Every time I go in for service I feel like I'm apart of the family. The way they greet you coming in all the way until you leave with your issue resolved they are constantly checking in with you to make sure you're comfortable or to see if you need anything. Colin Simmons, Best Service Rep. Uncle AL always takes care of me and my family and Graham is awesome. I'll never go anywhere else to buy or have my cars serviced. Great Great Great Officer Kevin A. Boens Owner of a 2015 Genesis and 2016 Equus More
by KEVIN.MESSENGER
Other Employees Tagged: Graham Watson, Mayweather Shorter, Kristi Feinberg, Al Pellizzeri
April 06, 2019
Colin is great! Colin is great at walking customers through everything that has to take place with their vehicle service. He’s always friendly and patient and takes g Colin is great at walking customers through everything that has to take place with their vehicle service. He’s always friendly and patient and takes great care of his customers. More
by tia_smith515
April 06, 2019
Oil change Excellent service. I was treated with timely service and even had bagels and coffee during my brief wait. My service advisor was Colin Simmons who de Excellent service. I was treated with timely service and even had bagels and coffee during my brief wait. My service advisor was Colin Simmons who definitely deserves 5 stars. Professional, kind, and knowledgeable. I can’t wait until my next service. Cost was within reason. Love my Hyundai. More
by JANICETHOMPSON25
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