Colin Berndt | Page 4

They sell factory buyback "LEMONS" W/O Disclosure My wife and I told we were buying a practically new vehicle were the original owner "upgraded" their lease, this was the first of many lies and decept My wife and I told we were buying a practically new vehicle were the original owner "upgraded" their lease, this was the first of many lies and deceptive practices this "business" committed. Fast forward three years later when we attempted to trade the vehicle in at a Dean Team affiliate dealership, when we were informed for the first time that the 2013 Tiguan we purchased was a manufacture buyback "LEMON" that had a branded title. After going over the paperwork, I found that Dean Team Volkswagen Kirkwood only disclosed that our vehicle was purchased at a wholesale auction on the vehicle prior history form, and that its true manufacture buyback history was fraudulently withheld. When I went to speak with the dealership I was only met with unprofessional hostility, confrontation and a total lack of accountability for their wrong doing. I will never do any form of business with a Dean Team business ever again. More

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Great service friendly staff!! Perfect dealings with these friendly people, awesome vehicles to look at as well!!! Have nothing but exceptional things to say about this dealership! Perfect dealings with these friendly people, awesome vehicles to look at as well!!! Have nothing but exceptional things to say about this dealership! Couldn't be happier!! More

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Great working with Reece Gayden Reece never gave up on trying to get me a new car deal. I had a bad experience with my new GTI 2015. No one at the dean team could fix the problem a Reece never gave up on trying to get me a new car deal. I had a bad experience with my new GTI 2015. No one at the dean team could fix the problem after two months being in the shop. Reece knew I liked the GTI as I had a 2006 model I traded in last year so I knew the car. He didn't let this bad experience go. I walked away one time and sure enough, the next night I had a call from him wanting to get a deal worked out. He kept plugging away for me with a smile and a good word even though I probably wasn't the happiest with How VW handled my 2015 GTI. I have to say, Reece was a great experience and if I do buy another car, I hope that sales person is like him! More

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Exceptional service the dean team , dave and Colin, made my experience a breeze. They did everything for the customer service and made the convenience very satisfying. Th the dean team , dave and Colin, made my experience a breeze. They did everything for the customer service and made the convenience very satisfying. They worked hard to find me the best deal . I will definitely use their service in the future! More

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5th vehicle purchase I would highly recommend Dave with the purchase of your new vehicle. He was friendly, attentive, patient and knowledgable during the process. Colin, t I would highly recommend Dave with the purchase of your new vehicle. He was friendly, attentive, patient and knowledgable during the process. Colin, the general manger, was also extremely helpful during the process. I might add, the service department is always friendly and efficient. I always feel well taken care of at the Dean Team. More

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Dishonest Dean Does is Again! Crooks!! Dishonest Dean sold me a car that they claimed was "perfect", "clean", "no issues as far as we know". They gave me a clean Carfax. Dishonest Dean ev Dishonest Dean sold me a car that they claimed was "perfect", "clean", "no issues as far as we know". They gave me a clean Carfax. Dishonest Dean even serviced the car for 3 years -- but they claimed they had no service records. Hmmm....sounds a little shady to me. Shame on them for selling me a damaged used car that they told me was without issues. After I bought the car, my mechanic told me there was extensive damage to the side of the car that any dealership can see. He even showed me the evidence for bodywork. When I went back to Dishonest Dean to ask about it, they played dumb. I asked for a refund or compensation for the damages and then they just started to ignore me. After more than 15 calls to the dealer, the GM Colin would not take my calls. Talk about unprofessional! The GM of a dealership refuses to speak to a customer who bought a car from them. Wow. The only person that would talk to me is Brandan, but he also gave me the runaround. Unless they change their tune, I will see them in front of a judge. I would recommend avoiding this dealership at all costs. You will also notice that a lot of the reviews on this site are fake -- probably written by employees or friend of Dishonest Dean. The short reviews are all the fake ones. More

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finding the right vehicle They were very set on finding me exactly what I wanted, and didn't settle until we got the best deal . I truly appreciate the dean team and will recom They were very set on finding me exactly what I wanted, and didn't settle until we got the best deal . I truly appreciate the dean team and will recommend friends and family to using them. More

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DO NOT BUY FROM THEM My husband travelled to find his dream car. We paid close to 55k two days later 20 k for repairs!!!!! Did they know?-can we prove it! Do they care- My husband travelled to find his dream car. We paid close to 55k two days later 20 k for repairs!!!!! Did they know?-can we prove it! Do they care-NO Will they help-NO More

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Don't Waste your Time I leased from Dean Team Kirkwood in 2010; it was my first and last experience - NEVER AGAIN! I made the deal during a difficult time personally and I I leased from Dean Team Kirkwood in 2010; it was my first and last experience - NEVER AGAIN! I made the deal during a difficult time personally and I accept responsibility for signing the papers but they were misleading and deceptive then and most recently difficult at best. Four years after signing the lease my car is worth half of the payoff. In July, I visited them regarding this issue as well as damage they caused when my car was being serviced that hadn't been fixed - this was after a letter I sent to the general manager was completely IGNORED. They promised they wanted to make things right and would do everything they could to get me in a new car. They also agreed if they couldn't, they'd fix the damage so I could go elsewhere. Five months of repeated phone calls and follow ups with no progress resulted in my demanding they fix the damage immediately due to my lease expiring on 12/30. They finally picked up my car on 12/11 and gave me a loaner. Mine was supposed to be ready Christmas Eve but when my kids and I showed up, it wasn't even there. After waiting, they put us in a larger loaner to accommodate our needs for the holidays. We drove a few miles when smoke came pouring out from under the hood. My kids were terrified and we waited an hour for them to bring us a replacement vehicle. The person I dealt with on my car repair and loaner, Tom Ebner, was the only decent person at the dealership and was helpful and apologetic about the issue with the loaner. I was finally able to pick up my car late on 12/29 with the lease expiring the next day. I could continue to pay on the car past that date but I wanted to end any association with this dealership immediately and the car was getting too many years on it. I scrambled and spent much time on the phone, finally securing another deal on Saturday, 1/3. It cost me more money that I care to think about to get out of the mess but I was elated to NEVER have to deal with this place again. I accept responsibility for my part in this mess but not only has Dean Team NEVER accepted any responsibility or admitted fault, they left messages criticizing and blaming me, trying to make me feel bad - as if I hadn't done that to myself! This behavior - lack of ethics, decency and customer service - should NOT be rewarded with your business. The financial institution where I had my former lease told me they don't do business with them anymore because they started seeing a pattern in their loans/leases where they are screwing people over. The stress they caused and time/distraction from my kids, especially during this last month of the holidays, is inexcusable. I am happy to be done with them! There are plenty of other places willing to work for your business and treat you fairly and with respect. Dean Team Kirkwood is NOT one of them! More

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A bad experience turned around! My experience at Dean Team started out poorly, with a misadvertised price that they wouldn't honor. Jamie was stellar and professional from the get go My experience at Dean Team started out poorly, with a misadvertised price that they wouldn't honor. Jamie was stellar and professional from the get go and Colin was awesome in finding a solution that was worked for everyone and I left in a new car. Since then, they have gone above and beyond with customer service. Definitely a bad experience turned around! More

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