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Cody Wagner

Overview Reviews (823) Inventory (114)

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Cody Wagner

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Cody Wagner | Page 2

Service Advisor

Andrew Toyota

1620 West Silver Spring Drive
Milwaukee, WI 53209

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4.7

823 Reviews

Overview Reviews (823) Inventory (114)

Dealership Experience

7 yrs, 4 mos

Industry Experience

9 yrs, 1 mo

Languages Spoken

English

4.7

823 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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823 Reviews of Cody Wagner

February 10, 2024

Dealership Rating

Employee Rating

Excellent experience. It was easy to make a convenient appointment and I was waited on right away. The service staff was very friendly and professional. They were honest i It was easy to make a convenient appointment and I was waited on right away. The service staff was very friendly and professional. They were honest in what my car needed and didn't try to talk me into getting a service that I really didn't need. Honesty is a very important reason that I have continued to have my car serviced there for many years. I really like the video that is taken while my car is being serviced . In that way all is very transparent. So when I need something serviced in the future, I know it is the truth. This adds to the honesty that keeps my coming back. Thank you for your continued excellent service. More

by portwoodjewell95

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Willett, Allen Good, Zeljko Blagic, A Few Of Our Toyota Certified Techs , Allen Good

Helpful 0

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Feb 14, 2024 -

Andrew Toyota responded

Thank you so much for sharing your experience with us! We're thrilled to hear that you had an excellent experience at Andrew Toyota. Providing convenient appointments, friendly and professional service staff, and transparent communication are all key priorities for us. We truly appreciate your continued loyalty and look forward to serving you for many more years to come.

February 09, 2024

Dealership Rating

Employee Rating

The staff were helpful, professional, and well organized. Communication was timely and clear as to services and costs. Communication was timely and clear as to services and costs. More

by ELIZABETH.BROWNDEER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Wagner

Helpful 0

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Feb 14, 2024 -

Andrew Toyota responded

Hi Elizabeth, Thank you for your kind words! We're thrilled to hear that our team at Andrew Toyota provided you with helpful, professional, and well-organized service. We appreciate your feedback and look forward to serving you again in the future!

February 06, 2024

Dealership Rating

Employee Rating

The text messages and emails border on harassment, I really wish I could inquire about something without being berated every hour of every day really wish I could inquire about something without being berated every hour of every day More

by betancourtajp

Verified Customer

Recommend Dealer

Other Employees Tagged: Cody Wagner

Helpful 0

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Feb 09, 2024 -

Andrew Toyota responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

February 06, 2024

Dealership Rating

Employee Rating

I just did They are efficient. They explain everything. I do not have to wait long. They explain everything. I do not have to wait long. More

by LUB1952

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Wagner

Helpful 0

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Feb 09, 2024 -

Andrew Toyota responded

Thank you for sharing your experience! We're glad to hear that you found our service efficient, informative, and prompt. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback!

February 03, 2024

Dealership Rating

Employee Rating

Always trust it will be good service. Staff is friendly and communicates well. Amenities have gotten worse. Staff is friendly and communicates well. Amenities have gotten worse. More

by JWRIGHT36

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Wagner

Helpful 0

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Feb 06, 2024 -

Andrew Toyota responded

Hello Valued Customer, Thank you for your feedback. We're pleased to hear that you trust in our service and find our staff friendly and communicative. We apologize for any decline in our amenities and appreciate your understanding. We'll take your comments into consideration as we strive to improve our overall experience. If you have any further concerns or suggestions, please feel free to share them with us.

February 03, 2024

Dealership Rating

Employee Rating

Cody was very professional and dealt with a complicated process involving Carvana and their warranty process. He stayed on top of everything and made sure I was informed every step of the way. He is a grea process involving Carvana and their warranty process. He stayed on top of everything and made sure I was informed every step of the way. He is a great asset to your company and he deserves a raise! More

by tuckerdoo62

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Wagner

Helpful 0

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Feb 06, 2024 -

Andrew Toyota responded

Hello Valued Customer, Thank you for your kind words about Cody! We're thrilled to hear that he provided you with professional and attentive service, especially during a complicated process with Carvana and their warranty. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

January 31, 2024

Dealership Rating

Employee Rating

Cody was TERRIFIC! !! Wish your rates were cheaper. I love Andrew Toyota but I have to go elsewhere for services due to your higher costs. !! Wish your rates were cheaper. I love Andrew Toyota but I have to go elsewhere for services due to your higher costs. More

by maryjaneeichman

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Wagner

Helpful 0

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Feb 02, 2024 -

Andrew Toyota responded

Thank you for your kind words about Cody! We appreciate your loyalty to Andrew Toyota and understand your concern about service costs. We continuously strive to offer competitive rates while maintaining the highest standards of quality and service. Your feedback is valuable to us as we work to improve our offerings. We hope to have the opportunity to serve you again in the future.

January 28, 2024

Dealership Rating

Employee Rating

Very helpful & to the point. Very seasoned employee, with lots of knowledge. Thanks Jeff Allen Very seasoned employee, with lots of knowledge. Thanks Jeff Allen More

by Crums

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jeff Allen

Helpful 0

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Jan 30, 2024 -

Andrew Toyota responded

Thank you for your kind words, Jeff! We're glad to hear that our employee was helpful, knowledgeable, and to the point. We appreciate your feedback and your business. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

January 23, 2024

Dealership Rating

Employee Rating

Everyone is very polite and attentive to their customers. They are service minded with genuine desire to help. They are service minded with genuine desire to help. More

by TALIA.RUTH.S

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jan 30, 2024 -

Andrew Toyota responded

Thank you for your wonderful review! We're delighted to hear that you found our team polite, attentive, and service-minded. Ensuring our customers feel valued and supported is our priority, and we're thrilled that we could meet your expectations. If you ever need assistance in the future, please don't hesitate to reach out. We appreciate your kind words and your business!

January 16, 2024

Dealership Rating

Employee Rating

I went there for a simple tire rotation. I spoke with the service advisor and made it very clear that they were not supposed to touch anything else on the car. Because I have had issues in t I spoke with the service advisor and made it very clear that they were not supposed to touch anything else on the car. Because I have had issues in the past with them. Of course, when I got my car, there was a breakdown in communication between the service department and the technician. They went and did diagnostic work on my car. I did not want them to do. I doubt I will ever use them again. More

by RJUSTIN1193

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: John Endisch

Helpful 0

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Jan 17, 2024 -

Andrew Toyota responded

We apologize for the breakdown in communication during your recent visit to Andrew Toyota. Your feedback is important to us, and we understand your frustration. Please reach out to Allen Good, Service Manager, at 414-228-1450, so we can address your concerns and work towards a resolution. We appreciate the opportunity to make things right and regain your trust.

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