Cody Adams | Page 2

I worked with Suburban Toyota of Farmington Hills and salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agre salesperson Donny on a vehicle that was still in transit. I placed a $500 deposit as a good‑faith hold, with no buyer’s order, no non‑refundable agreement, and no paperwork tying the deposit to a specific VIN. When I decided not to move forward with the purchase, I made multiple attempts to obtain a refund directly from Donny. Despite several messages, I received no meaningful follow‑through and no progress toward resolving the issue. I was eventually forced to contact the General Manager directly, but my email received no acknowledgement or response. Instead of management addressing the situation, I received scattered texts and emails from other sales personnel who said they would “make sure my concerns got to the right people.” None of them followed through, and no one at the dealership took ownership of the issue. With no resolution after repeated attempts, I was ultimately forced to dispute the charge with my credit card company to get my own money back. The dispute was immediately credited in my favor, which speaks to the lack of documentation supporting the dealership’s refusal to refund a simple, refundable deposit. This experience showed a clear pattern of poor communication, misleading information, and a complete lack of accountability from both the salesperson and dealership leadership. I expected far better from a Toyota dealership. More

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Second car purchased with Don, first a 21 Supra and now. 2026 4 Runner TRD Pro. As always Don was great to work with, super friendly, knows his product, easy to talk to you and problem solve. Another perf 2026 4 Runner TRD Pro. As always Don was great to work with, super friendly, knows his product, easy to talk to you and problem solve. Another perfect purchase and great communication throughout the process. The whole team that we worked with were also top noth once again. The process was super easy. More

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Great service. I got my new RAV4 . Awning and Alex were awesome. Very professional and patient. Thank you for their service! I will referral my friends to them. I got my new RAV4 . Awning and Alex were awesome. Very professional and patient. Thank you for their service! I will referral my friends to them. More

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Very good service and very nice employees I had a very good time being here and loved it good time being here and loved it More

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I enjoyed my purchase experience Toyota Farmington Hills! Toyota 4 Runner is best vehicle on the road so happy overall. Toyota 4 Runner is best vehicle on the road so happy overall. More

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Good dealership good dealership good dealership good dealership good dealerships good dealership good dealership good dealership dealership good dealerships good dealership good dealership good dealership More

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Always my best friend dealing when I buy a car from this dealer. Thanks Awring. dealer. Thanks Awring. More

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The service at this place is excellent; all the staff members I dealt with were very kind. members I dealt with were very kind. More

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Made everything easy. Explained everything and it was great. Thanks don and crew. Don is awesome and knows his stuff. Explained everything and it was great. Thanks don and crew. Don is awesome and knows his stuff. More

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The best salesman in town I recommend his business very honest gave me a great deal with less money down that what I was planning to put highly recommended Eddie MORCOS Great person EDWARD MORCOS honest gave me a great deal with less money down that what I was planning to put highly recommended Eddie MORCOS Great person EDWARD MORCOS More

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