Cindy Casas
Cindy Casas at Silver Star Motors
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Cindy Casas

Service Advisor

Silver Star Motors

36-11 Northern Boulevard
Long Island City, NY 11101

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4.5
100 Reviews
4.5

100 Reviews

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100 Reviews of Cindy Casas

March 28, 2024

Dealership Rating
Employee Rating

I was working with service associate by the name of Apostle. He was very professional and knowledgeable. very much appreciated his professionalism More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mejia, Faith Ruiz

Mar 28, 2024

Silver Star Motors responded

Michael, we're glad to know Apostle provided you with such professional and knowledgeable service at Silver Star Motors. Thanks for sharing your experience!

February 19, 2024

Dealership Rating
Employee Rating

Very professional good experience cindy she is very professional service is the best all the staff is very professional More

by frankguercio16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2024

Silver Star Motors responded

Frank, your review is music to our ears! We're thrilled Cindy and the team could welcome you to Silver Star Motors with fantastic service. Thanks for the kind words!

Feb 19, 2024

frankguercio16 responded

Right

February 16, 2024

Dealership Rating
Employee Rating

The best in New York city I want to buy one car now the President day More

by Victor_bejan68
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 19, 2024

Silver Star Motors responded

Victor, thank you for the review! We appreciate the kind feedback and hope to see you again at Silver Star Motors!

December 28, 2023

Dealership Rating
Employee Rating

Thank you Cindy, and to the rest of the crew, I give them 5 stars for a job well done. It's more than a "Silver Star." Motors. More

by olivernuyles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mejia, Faith Ruiz , Vladyslav Osadchyi

Dec 29, 2023

Silver Star Motors responded

We're delighted to know that Cindy and the rest of our team at Silver Star Motors provided you with a 5-star experience! Your kind words are much appreciated. Safe travels in your new vehicle!

December 07, 2023

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Thanks a lot service on my GLA 250 was done really excellent and on time I enjoy every minute I spent in dealership the team was very friendly my car after service was like new really appreciate your More

by vitaly.belov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Mejia, Faith Ruiz , Vladyslav Osadchyi, Beatriz

Dec 08, 2023

Silver Star Motors responded

Vitaly, we're delighted to know you had an excellent experience with our team at Silver Star Motors! We always aim for top-notch service and it's great that your vehicle feels like new after the visit. Thanks for sharing your feedback!

December 06, 2023

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Employee Rating

The service was excelent, it takes a week, but the car is like a new, all the issue was fixed More

by milci54@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Donoso

Dec 07, 2023

Silver Star Motors responded

Thank you for the great review! We are happy to have earned your business and we hope to see you again at Silver Star Motors. Drive safely!

December 03, 2023

Dealership Rating
Employee Rating

From start to finish it is always a pleasure bringing my vehicles to Silver Start Motors(Mercedes Benz Long Island City). The customer serivice is A+. More

by Willy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2023

Silver Star Motors responded

Willy, we're delighted to know you've had consistently positive experiences with us here at Silver Star Motors. Thanks for trusting us with your vehicles and for the A+ rating!

November 28, 2023

Dealership Rating
Employee Rating

I took my car their for a tail light bulb. The rep wanted to charge me $250 for Diagnostics that wasn't needed according to his manager. So for labor of putting in the part that took 20 to 30 More

by Jayman_1a
Recommend Dealer
No
Nov 30, 2023

Silver Star Motors responded

Jayman, I'm sorry to hear about your poor service experience. It's important that our customers feel they are receiving fair and transparent service pricing. We assure you we do not run our business to mislead our customers, and we would like the opportunity to make this right. Would you please reach out to me directly when it suits you best so we can discuss this in more detail? Thank you, Christopher Ambrico - Service Director - (718) 361-2332 x 6168

November 16, 2023

Dealership Rating
Employee Rating

This is my 2nd car from Jay Dari and the team at Silver star, i can’t recommend him as a sales person enough! The whole staff from the General Manager Mo to the Finance manager Al were absolutely amazing. More

by aerakky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 16, 2023

Silver Star Motors responded

We're so glad to know that you had a great experience with Jay and the rest of our team at Silver Star Motors. It's wonderful to see your trust in us reflected through this review! Enjoy cruising around in your 2024 Mercedes-Benz S580, we'll be here if you need anything else.

November 06, 2023

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Employee Rating

Cindy was a phenomenal service advisor. She explained everything that was getting done in great detail. She made me feel like i was getting the help I need and that I wasn’t getting robbed More

by kp93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Silver Star Motors responded

We're delighted to know that Cindy provided you with such a detailed and helpful service at Silver Star Motors. It's great to see our customers feeling confident in the value they receive - thanks for your 5-star review!

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