Chuck Griffith
Chuck Griffith at Germain BMW of Naples

Chuck Griffith | Page 9

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
300 Reviews

Hi I am Chuck Griffith a Service Advisor at Germain BMW. I started here at Germain BMW in August of 2013 as a porter and then moved up to be a Service Advisor in January of 2014. This is my first time in the car industry. My family and I moved here for the Northwest Suburbs of Chicago in June of 2013 where I was in customer service for 13 years. When I am not at work I am with my family going to the beach or the pool.

Dealership Experience

12 yrs, 10 mos

Languages Spoken

English English

5.0

300 Reviews

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300 Reviews of Chuck Griffith

November 19, 2023

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Employee Rating

Always a great experience at BMW Naples North. Chuck Griffith is the best technician, always going above and beyond. More

by SilvieAlvarado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2023

Germain BMW of Naples responded

Your complete satisfaction is our ultimate goal. Thank you for sharing. Best Regards, Flavio Galasso General Manager

November 15, 2023

Dealership Rating
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Chuck is amazing ! This is the best dealership in town. Quick, efficient, helpful and most of all knowledgeable. Thank you again. More

by shachar961
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Nov 16, 2023

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your service needs. Your trust in our team to keep you and your BMW safely on the road is greatly appreciated. Best Regards, Flavio Galasso General Manager

November 14, 2023

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Charles Griffith is the best! He and his team always address the problem and keep us in the loop while it's being worked on. He makes time to talk to us no matter how busy things More

by mjhva
Recommend Dealer
Yes
Nov 15, 2023

Germain BMW of Naples responded

It's great to hear from you! We're glad you continue to have excellent service experiences with us, and that Charles always makes sure that you and your BMW are well taken care of. We appreciate your business and look forward to seeing you at your next service visit. Best Regards, Flavio Galasso General Manager

November 06, 2023

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Charles (Chuck) Griffith has always been very kind and helpful to example the problem and assure me it is fixable and will be as good as new! Chuck is an excellent service advisor and cares about his More

by suziwhitney
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 07, 2023

Germain BMW of Naples responded

Thanks so much! Your total satisfaction is why we do what we do. Chuck does an exceptional job of taking care of his clients’ vehicles, and we’re glad your experience was no different. Thank you for choosing Germain BMW of Naples for your service needs! Best Regards, Flavio Galasso General Manager

November 06, 2023

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Charles Griffith is an excellent service advisor. He is knowledgeable, professional, customer-service oriented. He recognizes customer needs, answers questions patiently, and explains thoroughly. More

by dllbradley26
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 07, 2023

Germain BMW of Naples responded

Thank you for taking the time to share your experience! We're happy to hear that Chuck was so helpful and attentive and made sure your vehicle was well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

November 02, 2023

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I rate Germaine's Dealership good and its Service Department excellent based primarily on the great service that I always receive from Chuck Griffith. He's the reason why I am a repeat customer. Si More

by grandinme
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 03, 2023

Germain BMW of Naples responded

We're happy to hear that Chuck continues to make sure you have an excellent service experience and that all of your needs and expectations are efficiently met. We appreciate your business and hope to work with you again in the future. Best Regards, Flavio Galasso General Manager

October 31, 2023

Dealership Rating
Employee Rating

Charles Griffith as usual did a great job of advising me. As to service my car needed. In and ou on time. More

by What?
Recommend Dealer
Yes
Nov 01, 2023

Germain BMW of Naples responded

We are pleased to know that you experienced and informative and timely service experience with Chuck. Your continued business and kind review are greatly appreciated. Best Regards, Flavio Galasso General Manager

October 29, 2023

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Employee Rating

Chuck Griffith was very attentive and kept me posted on the status and progress of the service. More

by krobles19
Service Price Transparency
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Recommend Dealer
Yes
Oct 30, 2023

Germain BMW of Naples responded

We appreciate you sharing your positive service experience with Chuck and are pleased to know he provided you with a quality and informative service experience. Best Regards Flavio Galasso General Manager

October 20, 2023

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Employee Rating

Chuck Griffith my service director makes everything easy and estimates of time are always met. Appreciate his professionalism and fulsome explanation of work to be performed. A great asset for the dealersh More

by Fjlunger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2023

Germain BMW of Naples responded

We are fortunate to have Chuck on our team taking excellent care of our valued customers. Thank you for sharing your experience. Best Regards, Flavio Galasso General Manager

October 19, 2023

Dealership Rating
Employee Rating

Charles Griffiths was great. Got everything done just right. Car was clean and rides great More

by Gary Anderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2023

Germain BMW of Naples responded

Thank you for highlighting Chuck and his dedication to customer satisfaction. We appreciate your business and look forward to seeing you next time. Best Regards, Flavio Galasso General Manager

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