Chuck Griffith
Chuck Griffith at Germain BMW of Naples

Chuck Griffith | Page 16

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

Contact Me
5.0
300 Reviews

Hi I am Chuck Griffith a Service Advisor at Germain BMW. I started here at Germain BMW in August of 2013 as a porter and then moved up to be a Service Advisor in January of 2014. This is my first time in the car industry. My family and I moved here for the Northwest Suburbs of Chicago in June of 2013 where I was in customer service for 13 years. When I am not at work I am with my family going to the beach or the pool.

Dealership Experience

12 yrs, 10 mos

Languages Spoken

English English

5.0

300 Reviews

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300 Reviews of Chuck Griffith

April 03, 2023

Dealership Rating
Employee Rating

Professional, courteous and always on time servicing your BMW. Ask for Chuck Griffith when setting an appointment. Chuck has managed the service for our BMWs for almost ten years. More

by TOMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2023

Germain BMW of Naples responded

Thanks so much! Your total satisfaction is why we do what we do. Chuck and our team do an exceptional job of taking care of their client’s vehicles, and we’re glad your experience was no different. Thank you for choosing Germain BMW of Naples for your service needs! Best Regards, Flavio Galasso General Manager

March 29, 2023

Dealership Rating
Employee Rating

Brought my BMW in for service at Germain BMW in Naples Florida. My service advisor was Charles Griffith. He explained the whole process as this was my first time visit. Very professional and easy to deal More

by Thomas.cemprola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2023

Germain BMW of Naples responded

Thank you for allowing us the honor of providing you with your automotive service needs for your BMW. We know Chuck enjoyed assisting you and we all look forward to assisting you in the future. Best Regards, Flavio Galasso General Manager

March 28, 2023

Dealership Rating
Employee Rating

Chuck Griffith is a professional and courteous service advisor who is very good at his job. Communication and professionalism were top notch. More

by BMW 535d
Recommend Dealer
Yes
Mar 28, 2023

Germain BMW of Naples responded

Thank you for leaving Chuck this kind review. We are thrilled to know that he provided you with the quality service visit you deserve as a valued Germain guest. Best Regards, Flavio Galasso General Manager

March 23, 2023

Dealership Rating
Employee Rating

Always prompt attention upon arrival, whether by appointment or not. Good service and good staff. More

by sandinmyshoes
Recommend Dealer
Yes
Mar 31, 2023

Germain BMW of Naples responded

Thank you for your continued business with us here at Germain BMW of Naples. Chuck and our team work hard to ensure our guests receive a positive service experience. See you next time. Best Regards, Flavio Galasso General Manager

March 22, 2023

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Employee Rating

Chucn Griffith is a great service advisor! I had an urgent problem when the A/C on my 2017 BMW330iX GT stopped working suddenly while on a trip and he was able to fit me and diagnosed it as ca More

by jjobrien713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2023

Germain BMW of Naples responded

I am so happy Chuck was able to help you get in and out with this unexpected repair! Our service team really values our clients, and I'm glad Chuck made you feel so taken care of! Thanks so much! Best Regards, Flavio Galasso General Manager

March 20, 2023

Dealership Rating
Employee Rating

Chuck is so great. I have never received such service at any other dealership. I highly recommend Germain BMW service. More

by Judith.kraycik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Germain BMW of Naples responded

Your service business and kind recommendation mean so much to us all. Thank you for choosing Germain BMW of Naples for your automotive needs. Best Regards, Flavio Galasso General Manager

March 20, 2023

Dealership Rating
Employee Rating

It's a good dealership. I give them a four because communication isn't great. More

by chicajill9x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Germain BMW of Naples responded

We thank you for your business and feedback. Our team apologizes if we dropped the ball with any communications and appreciates you bringing this to our attention. It's feedback such as yours that allows us to provide better service moving forward. Best Regards, Flavio Galasso General Manager

Mar 21, 2023

chicajill9x responded

Thank you

March 20, 2023

Dealership Rating
Employee Rating

First time ever dealing with the service dept. Was a pleasant experience from start ti finish More

by Xsntskr
Recommend Dealer
Yes
Mar 21, 2023

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. We do hope this is the beginning of a long and lasting relationship. See you next time. Best Regards, Flavio Galasso General Manager

March 18, 2023

Dealership Rating
Employee Rating

Chuck Griffith, my service advisor, takes great care of me. He informs me in clear language what work needs to be done on my car. I have great confidence in him. He is a fine human being & the very best se More

by Betsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2023

Germain BMW of Naples responded

Thanks, Betsy! We're happy to hear that you had another great experience with Chuck and that he makes sure your car is well taken care of during your service visits. We appreciate your business and trust in Chuck knowing he will take exceptional care of you. Best Regards, Flavio Galasso General Manager

March 09, 2023

Dealership Rating
Employee Rating

Chuck Griffith is knowledgeable, helpful and professional. He set the appropriate expectations for timing of the service, provided status and ensured the vehicle was completed in the set timefra More

by alisoncornell
Recommend Dealer
Yes
Mar 10, 2023

Germain BMW of Naples responded

Our team appreciates your business and trust in Chuck and our staff here at Germain BMW of Naples to ensure you and your BMW stay safely on the road. See you next time. Best Regards, Flavio Galasso General Manager

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