Fantastic service.
Always prompt never having to wait for service. Everything explained in detail. Great dealership.
Always prompt never having to wait for service. Everything explained in detail. Great dealership.
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by Jackimck
Service Price Transparency
Apr 27, 2023 -
Germain BMW of Naples responded
Thank you so much! We're delighted to know how pleased you were with Chuck and our service department's assistance. We look forward to seeing you at your next visit.
Best Regards,
Flavio Galasso
General Manager
Service is great always on time.
great communication. Only negative has to wait 3 weeks for service
great communication. Only negative has to wait 3 weeks for service
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by Mary
Apr 26, 2023 -
Germain BMW of Naples responded
We appreciate your business and feedback. Please keep in mind we have two locations to serve you.
Best Regards,
Flavio Galasso
General Manager
This was the first service on my 2022 430i, which
consisted of an oil change, checking all the vitals, and a complementary car wash. I chose to wait on a Saturday. My car was delivered to me about
consisted of an oil change, checking all the vitals, and a complementary car wash. I chose to wait on a Saturday. My car was delivered to me about 2 1/2 hours later. While waiting, my service advisor, Charles Griffith, came to update me several times, first coming to introduce himself and let me know what services would be performed. He was very professional and friendly. The waiting area was comfortable and stocked with drinks and snacks. I had brought work to do and I was able to get it done in the setting provided. Since it was the first service, there was no charge. I drove away in a beautifully cleaned vehicle--both inside and out. Thank you, Chuck.
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by MPK
Service Price Transparency
Apr 26, 2023 -
Germain BMW of Naples responded
Thank you for taking the time to share your first service experience! We're happy to hear that Chuck was so helpful and accommodating and that you were kept well-informed about your service needs. It is also great to hear that you were comfortable while you waited with us. We appreciate your business and look forward to our continued relationship.
Best Regards,
Flavio Galasso
General Manager
Honest and knowledgeable dealership.
Chuck Griffith has been extremely helpful to me for several years.
Chuck Griffith has been extremely helpful to me for several years.
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by Mikedodson123
Service Price Transparency
Apr 24, 2023 -
Germain BMW of Naples responded
Your continued business and trust in Chuck and our service team mean so much to us all. See you next time.
Best Regards,
Flavio Galasso
General Manager
Chuck always does a great job and is nothing short of
outstanding. Great experience everytime I service my car at BMW Naples
outstanding. Great experience everytime I service my car at BMW Naples
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by Darren DiFilippo
Service Price Transparency
Apr 20, 2023 -
Germain BMW of Naples responded
Hey, Darren! We’re so happy you enjoyed a convenient service visit with Chuck. We hope to do the same at your next appointment. Thank you for choosing Germain BMW of Naples.
Best Regards,
Flavio Galasso
General Manager
As always, Chuck Griffith was awesome.
His professionalism as well as his willingness to help me out went above and beyond what was expected.
His professionalism as well as his willingness to help me out went above and beyond what was expected.
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by Len Z
Service Price Transparency
Apr 18, 2023 -
Germain BMW of Naples responded
Thank you for your business and for sharing Chuck's willingness to go above and beyond for our valued clients. See you next time.
Best Regards,
Flavio Galasso
General Manager
Charles (Chuck) Griffith rectified a problem I had
immediately with professionalism and kindness which was greatly appreciated.
THANK YOU
immediately with professionalism and kindness which was greatly appreciated.
THANK YOU
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by Priestnell
Service Price Transparency
Apr 17, 2023 -
Germain BMW of Naples responded
Thanks! We're happy to hear that you had an excellent service experience with Chuck and that he made sure your car was well taken care of. We appreciate your business and look forward to working with you again.
Best Regards,
Flavio Galasso
General Manager
Patrick Dodard did a wonderful job in presenting the new
BMW to me.
Very knowledgeable and polite
BMW to me.
Very knowledgeable and polite
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by Denny
Apr 06, 2023 -
Germain BMW of Naples responded
Denny, We appreciate you, your business, and for taking the time to leave these kind words. It’s so nice to hear that Patrick helped make your sales experience so positive. We wish you happy journeys in your new BMW.
Best Regards,
Flavio Galasso
General Manager
Chuck was a wonderful person to work with.
Kept me informed of progress and handed me a clean car with a roof that works! Thank you, Chuck
Kept me informed of progress and handed me a clean car with a roof that works! Thank you, Chuck
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by rayterrapins
Service Price Transparency
Apr 05, 2023 -
Germain BMW of Naples responded
Thank you. We're pleased to hear that Chuck left you with a positive impression. Thank you for choosing Germain BMW of Naples for your service needs. Let us know if you need anything in the future.
Best Regards,
Flavio Galasso
General Manager
Chuck was very helpful when I asked a question on how to
locate the tire pressure on the computer.
locate the tire pressure on the computer.
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by jeannemeade1
Apr 04, 2023 -
Germain BMW of Naples responded
Providing a quality service experience is our goal here at Germain BMW of Naples. We thank you for taking the time to leave Chuck this kind review.
Best Regards,
Flavio Galasso
General Manager
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12 yrs, 10 mos
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