Christopher Williams | Page 39

Have been bringing my 2011 335i to Ralleye for 10 years. Has always been a pleasurable experience with them delivering what they promised. Over the past several appointments, communication has not been as Has always been a pleasurable experience with them delivering what they promised. Over the past several appointments, communication has not been as good as it has in the past and starting to feel like I only get the whole story after it's too late to go anywhere else. This appointment was for a new battery. Called for pricing and then found a coupon on their website. Not until I had car my car there, produced the coupon, and service rep spoke to his manager was I told there would be a $90 diagnostic charge, Couldn't decide if I didn't get good information during initial phone call & when I first produced the coupon -or- the charge was to make up for the coupon. Just didn't feel right. Then I explicitly asked if I would have my car back that day and was told I definitely would. Got a text at 2"30pm that shop closing at 4 for weekend and they wouldn't have my car back that day. Also took the opportunity to tell me other services needed on the car. If I was getting my car back same day, seemed late to tell me what was needed an hour or so before they closed for weekend. Just don't have the same confidence in the service that I had grown accustomed. More

by Stevenmk Verified Customer Verified Customer

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Professional, service-focused, clean, always helpful. The Rallye Team is always ready to help and solve problems. From the member who greets you to the member who processes your paperwork, the service is fir Rallye Team is always ready to help and solve problems. From the member who greets you to the member who processes your paperwork, the service is first-rate. More

by MIKE.SIMON Verified Customer Verified Customer

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i have always appreciated the service, just never was able to get the best deal when buying. always had to go to another dealership for the best deal able to get the best deal when buying. always had to go to another dealership for the best deal More

by TMarch8070 Verified Customer Verified Customer

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I took my car in for service at Ralley BMW i was very happy with how they treated my and my car. They have a great service department. happy with how they treated my and my car. They have a great service department. More

by JDELIS14 Verified Customer Verified Customer

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It was an easy experience, work completed on time and the car washed and vacuumed. I will gladly recommend this service center to other folks. car washed and vacuumed. I will gladly recommend this service center to other folks. More

by scroce Verified Customer Verified Customer

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everything went smoothly, good experience, no complaints. From the point I handed in the car up until i received it, i was in constant communication with my servicing agent. Very responsive. From the point I handed in the car up until i received it, i was in constant communication with my servicing agent. Very responsive. More

by buggyc777 Verified Customer Verified Customer

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Very pleasant experience with Chris Williams to get my vehicle serviced, though part of the issue wasn't completely solved. Not entirely happy with the quality of the car wash, however, as I got some horr vehicle serviced, though part of the issue wasn't completely solved. Not entirely happy with the quality of the car wash, however, as I got some horrible swirl marks that I will likely have to get removed. More

by MJA11 Verified Customer Verified Customer

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Dorian was great at helping me and provided me with every info needed to make my decision. Everything was ready when I came to pick up the car. I’m happy with the service. info needed to make my decision. Everything was ready when I came to pick up the car. I’m happy with the service. More

by e_barbier Verified Customer Verified Customer

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Good customer service, friendly and good communication. This dealership and service advisers have always been on point with everything. I have been a customer for 7 years and never had any issues yet. This dealership and service advisers have always been on point with everything. I have been a customer for 7 years and never had any issues yet. More

by SINGHNYC85 Verified Customer Verified Customer

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I felt that the car was not checked thoroughly before it was delivered to me. For example I had to bring it back the Monday after I picked it up the Saturday before due to a noise coming from the back, had was delivered to me. For example I had to bring it back the Monday after I picked it up the Saturday before due to a noise coming from the back, had to returned it again the following month because the car was leaking inside on the driver's side every time it rained and I am still dealing with the right side mirror who won't go down when backing up to park and the car is not even 3 months since I picked it up. Marie Paul - Can't recall the name More

by Camy1299 Verified Customer Verified Customer

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