Christopher Richardson

Let me start by saying my salesman Chris has been outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of September 2023 I bought a certified pre owned Pacifica. In October 2023 I started having issues with the radio and apple play not working. I have taken the vehicle in at least 3 times and the issue is still not resolved. They replaced the original radio with a radio that does not have the apple car play app installed. I have tried explaining that to them and the response I get is I have to wait for an update. They have been telling me for months to wait for the update and they still can not tell when this update will come out. They tried to tell me the issue was with my phone but when they tried hooking up a phone from one of the workers at the dealership it still did not work. During this process I have called the Service Mananger James multiple times and he would not call me back until I called the General Manager John Gross. I have called Mr. Gross multiple times as well and have gotten no response. It has gotten to the point where I had to contact Chrysler directly and they suggested I take the vehicle to a different dealership for a 2nd opinion so I am making arrangements to take it to a dealership in Tampa. If you buy a car from them pray you do not have any warranty issues. More

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Salesman Chris Richardson went above and beyond from start to finish on custom build. Staff were all wonderful to work with start to finish on custom build. Staff were all wonderful to work with More

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Purchased new vehicle with Chris Richardson. Great experience. Very happy with the purchase experience and the time spent in the vehicle learning about it before I drove off the lot. Would rec Great experience. Very happy with the purchase experience and the time spent in the vehicle learning about it before I drove off the lot. Would recommend working with Chris. More

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Joe always gets things done! ! He’s very professional and courteous. Chris is also very responsive to your needs. ! He’s very professional and courteous. Chris is also very responsive to your needs. More

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The staff are very helpful and knowledgeable. They go above and beyond to make the experience efficient from start to finish They go above and beyond to make the experience efficient from start to finish More

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Salesman was able to answer or get all answers asked. Also picked up every call immediately. Super curious. Had an issue with new bank drafting but the team was able to smooth out quickly. Also picked up every call immediately. Super curious. Had an issue with new bank drafting but the team was able to smooth out quickly. More

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Outstanding customer service at Firkins. My salesman Chris had everything waiting on me and the truck was cleaned and prepped. All I had to do was the paperwork. I highly recommend Firkins. And if he’s Chris had everything waiting on me and the truck was cleaned and prepped. All I had to do was the paperwork. I highly recommend Firkins. And if he’s available, ask for Chris. More

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Prompt courteous professional knowledgeable service Prompt courteous professional knowledgeable service advisor Sean Averso On time and price as quoted Thankyou Prompt courteous professional knowledgeable service advisor Sean Averso On time and price as quoted Thankyou More

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Chris Richardson is a great salesman. Very pleased with my purchase. This is my second car I have leased trough Firkins my purchase. This is my second car I have leased trough Firkins More

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UNETHICAL BULLIES!Mark Russell put together a deal sent UNETHICAL BULLIES! Mark Russell put together a deal sent to me via email that was acceptable in advance of my 2 hour drive to take delivery of my veh UNETHICAL BULLIES! Mark Russell put together a deal sent to me via email that was acceptable in advance of my 2 hour drive to take delivery of my vehicle. Upon arrival at the dealership I was informed that Luis Tejeda was now in charge of my deal and the deal Mark had provided was no longer valid. Luis' deal required me to pay an additional $3,000 above what had been previously agreed to with Mark. Mark was not willing to talk with me at all. Luis claimed my trade (a 6 month old vehicle that had 100 miles more than their original appraisal was not in the condition they expected (it's literally almost a brand new car that hadn't even been out in the rain until my trip to Firkins that day) and because if that the value had decreased $3,000 since Mark's assessment (while we were waiting the 6 days for the Jeep to arrive). The next day I contacted John Gross, the manager. John was cordial and agreed my treatment was not what he would expect but was unable to honor Mark's original deal. To top it off, I made a $500 deposit to hold the deal until the Jeep arrived, which I was assured would be refundable however as of this writing I'm still trying to get it refunded - first I was told they couldn't process a credit card refund on a Sunday (which makes no sense to me) but they would process it first thing Monday morning (which didn't happen). My requests regarding my refund continue to be ignored as of this writing. Not as much of a frustration but still an indication of how little this dealer cares, when I test drove the Jeep I discovered the rear window wasn't properly installed and was told the grab handles included on the sticker were in a storage compartment needed to be installed by me. Ironically, if the dealer would have been honest upfront and provided a quote they could commit to I likely would have complete my purchase. Even with the extra $3,000 the Jeep was a reasonable deal and well within my budget. Sadly, after their bait & switch game with the managers & their quotes I couldn't trust their intentions. On a positive note, Chris Richardson, my sales consultant, & Summer, his assistant, were very nice. I certainly recommend doing business with them if they are at a dealership that cared more about their customers. More

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