Christina Frankos | Page 7

The person who took my call to schedule the service was super nice abd patient. My car was taken to the express service lane as soon as I got there at my appointment time. A detailed list of services done super nice abd patient. My car was taken to the express service lane as soon as I got there at my appointment time. A detailed list of services done on my car and recommended services to be done was given at the end. People were very nice and friendly! More

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My Husband & I brought my 2018 CR-V in for an oil change. While we we where waiting we decided to look at the New Passport, Ciara overheard my Husband talking about it and offered her assistance right away! While we we where waiting we decided to look at the New Passport, Ciara overheard my Husband talking about it and offered her assistance right away! She was very friendly, pleasant and awesome to work with! We test drove a lower end Passport & my Husband really liked it so we asked about trading in the CR-V. Ciara said we can definitely work something out, let’s see what we can do. My Husband asked Ciara to see the Passport Elite since it had all the bells & whistles . She brought it up for us to look at & I knew that was My new suv! Since we were repeat customers, everyone went out of their way to work with us. From Ciara to Noah & Michael, everyone made sure that we got the vehicle we wanted! Ciara you rock girl! Not only did you sell me my Passport but you gained a friend in the process! We highly recommend Heritage Honda to anyone looking for a new vehicle! We are customers for life. Thank You everyone for being so amazing to work with , You all were extremely friendly, helpful & compassionate about your customers needs!! That was the most expensive oil change I’ve ever had lol, but I couldn’t be more happy than I am with my new Passport Elite!! The atmosphere at Heritage Honda felt so relaxed this time around. The new management definitely made a difference for the better!! Thank You All so much! Melissa & Harry Rowand More

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Very friendly and organized visit for my scheduled service. Chuck explained the work that was to be performed and was very helpful with my visit. service. Chuck explained the work that was to be performed and was very helpful with my visit. More

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The service provided by Michael Weatherman at Heritage Honda in Bel Air Maryland was very prompt, polite, and efficient. It is a very pleasant experience to have my vehicle serviced there. Honda in Bel Air Maryland was very prompt, polite, and efficient. It is a very pleasant experience to have my vehicle serviced there. More

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Always have a great experience. Service advisor was helpful with suggestions for service but not “pushy” . Estimated wait time for service provided was accurate. I really don’t go to any other dea helpful with suggestions for service but not “pushy” . Estimated wait time for service provided was accurate. I really don’t go to any other dealer for service More

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Have always taken our Honda Pilot for service. 5 years since purchased there.. This time I was provided a long list of repairs needed. This turned out not to be correct. Can't trust dealer any longer. Re since purchased there.. This time I was provided a long list of repairs needed. This turned out not to be correct. Can't trust dealer any longer. Regarding rear brakes. More

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Took my wife's new Passport to get roof rack installed. They did a great job. Chrissy and Chuck were great to work with. We have been taking our Hondas there for 17 years and always get great customer ser They did a great job. Chrissy and Chuck were great to work with. We have been taking our Hondas there for 17 years and always get great customer service. Staff is friendly and professional. And during covid they have put additional safety precautions in place to keep everyone safe. More

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Back for a routine oil change… Chuck Robbins took care of me on the phone call set me up for my appointment. He was very helpful ... I asked him if I anything else I needed to get gone... he looked it up and me on the phone call set me up for my appointment. He was very helpful ... I asked him if I anything else I needed to get gone... he looked it up and said absolutely not you’re up on all your maintenance I always appreciate the kindness and consideration the staff has there.Got to say hello to my favorite shop manager Chrissy. Thank you Heritage Honda for all you do. Robin. More

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Nick Sloan is the best service advisor ever! He is so nice and cares. He goes out of his way to help and understand his customers. I will always be back to Belair Honda nice and cares. He goes out of his way to help and understand his customers. I will always be back to Belair Honda More

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Service was outstanding and very friendly. I was treated respectfully and had a good experience with this service request. I recommend this dealership as my service provider respectfully and had a good experience with this service request. I recommend this dealership as my service provider More

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