Christian M.

Dealership at McGrath Honda was good overall. Traded in a used car for a used car. What I really liked about the sales experience: 1. I was able to talk to someone whenever I called their Traded in a used car for a used car. What I really liked about the sales experience: 1. I was able to talk to someone whenever I called their listed Google phone number. 2. I was greeted by the sales people at the entrance and inside and was attended to about my needs each time I visited. 3. The sales guy that I worked with (Garry) was very professional, laid back, and less pushy than other sales guys I’ve dealt with. He listened very attentively and provided very realistic expectations. He went the extra mile as to even get the car I wanted to test drive ready through the rain, and allowed me to take a look at the car in their garage while it was raining. 4. The dealer was able to beat my credit union pre-approval rate, which was actually surprising! (Given my rates from the Union was competitive). 5. Sales guy sent a follow-up email to check on how I’m doing a week after the sales, which signifies great professionalism. 6. Being able to share documents via text message in realtime. 7. Hospitality. Says guy (Garry) went the extra mile to provide us bottles of water as we waited. Not much, but was appreciated. Where I think there is room for improvement: 1. Any vehicle you call to inquire availability, you’ll get the “people have been asking about it” line, creating a false sense of urgency. All dealerships do it. It’s unnecessary. 2. Trying to sell you another vehicle other than the one you called to inquire about. If I called asking about a specific vehicle, it means that I checked the other vehicles as well. But I guess this comes with the sales territory. 3. Providing suggested monthly payments and loan terms without showing what rates were used for the calculation. I would rather you showed possible scenarios of interest rate range to go with credit score range. Finance guy was not pushy after I explained what I was looking for. 4. Lowballing on trade in value. Expected of all dealerships. Finance guy eventually “worked” to accept my realistic counteroffer. 5. Thorough detailing of vehicle being bought. Not a big deal. I was expecting dealer to at least clean all the nukes and crannies when they said they were “detailing” the car while the finance phase was ongoing but it turned out to be just a standard car wash. Previous owner had dogs some shedding was noticeable in all imaginable spaces. 6. Filling up the gas tank of purchased vehicle. Not a biggie but would be notice to have. 7. My pet peeve: lack of encryption or firewall to access electronic copies of signed documents via email. After electronically signing all documents, you receive a link via email to download customer copies. Although these signed documents contain sensitive info such as your SSN and personal identification information, there is no firewall on the link to prevent someone with access to your email to download the information using the link. Dealer provided option for paper copies and recommended not to click on the link to download the signed contract documents. I think it should be addressed in the future to protect consumer information. 8. The usual paint and extended warranties that dealers try to sell you. Sales and finance guys were not pushy put you could tell they tried. Overall I’d say it was a good experience! More

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I loved my overall experience at this dealership. Garry has been amazing, so humble and understanding. I has read some great review before visiting and I got to know why. They are very serious about Garry has been amazing, so humble and understanding. I has read some great review before visiting and I got to know why. They are very serious about closing the deal and provide really good discount. I would recommend them to anyone looking for good car with good deal. Thanks Garry, Aldo, Mario and Qasim. More

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This was the first time I purchased a car from someone other than a person I knew. Gary was my salesperson and I can't say enough good about him. He was knowledgeable and didn't push me one way or the o other than a person I knew. Gary was my salesperson and I can't say enough good about him. He was knowledgeable and didn't push me one way or the other. He was patient and let me make the decision that was best for me. They were real busy the day I went and Gary was such an all around nice guy it made the time fly by. I would definitely recommend Gary if you are in need of a car. He was awesome! I also worked with Christian in finance. He was awesome too! He presented all my options and worked to get me the best rate. He explained warranties but was not pushy about it. He was a nice guy. He helped to make my buying experience a good one. I briefly talked with Lanell the sales manager. I didn't think at one point the sale was going to happen and he assured me all would be ok and it was. I really did get the feeling they were all working for me. I am so grateful all worked out. I LOVE my new car. More

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Danny, Sam, and Christian were wonderful The experience was great I love my new car! Sam was so personable and knowledgeable He is a great asset to the McGrath Family was great I love my new car! Sam was so personable and knowledgeable He is a great asset to the McGrath Family More

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4th buying and leasing experience with the wonderful folks over at McGrath Honda. While the 5 stars are deserved for each time we are there, this specific review is for our most recent time. It all folks over at McGrath Honda. While the 5 stars are deserved for each time we are there, this specific review is for our most recent time. It all started with Kevin at the service department who was servicing our leased 2021 Passport who clued us in on potential early buyout options. Kevin was fantastic and directed us to Darek, who was our salesperson. We met with Darek a few months ago to talk through what we were looking for. Darek kept in contact with us when good deals came through. It was definitely not too much, he was 100% looking out for us and trying to get us the best deal. Darek ended up finding us our dream 2024 Civic Sport Touring at a fantastic deal including taking our Passport. Darek was kind, patient, and in no way did we feel like Darek was pressuring us to buy. I can’t say enough good things about Darek and how wonderful he was to work with. Seriously, ask for Darek!!!!! Finance portion with Christian was just as smooth. Christian was patient with our questions, explained everything throughly, and was super nice. He got us in and out quickly. Also, shoutout to TJ as well in the service department! Thanks again, McGrath, for another great car buying experience! More

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Darek was fantastic when buying our Honda Civic Hatchback. He seriously took care of us. This is our 4th car from McGrath xx. Charles because they always take care of us. Also have to thank Kevin i Hatchback. He seriously took care of us. This is our 4th car from McGrath xx. Charles because they always take care of us. Also have to thank Kevin in service for introducing us to Darek, and TJ for being helpful when we brought our Passport in earlier this year. And big thanks to Christian for helping us with the financing! More

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